Question 1

An absence of conflict during conversations might imply that employees are not voicing their true perspectives.

Accepted Answer

A) True 
 B)False

Question 2

What is the purpose of an agenda?

Accepted Answer

Agendas provide structure for meetings.

Question 3

Which of the following is true of defensive behavior?

Accepted Answer

A) Defensive comments increase trust and goodwill in the workplace. 
B) People who make defensive comments often are good listeners. 
C) Defensive comments shift attention away from listeners and to the speaker. 
D) Avoiding defensiveness requires a high level of self-awareness and self-management. 
E) Defensive comments encourage people to protect each other. 
A) Defensive comments increase trust and goodwill in the workplace. 
B) People who make defensive comments often are good listeners. 
C) Defensive comments shift attention away from listeners and to the speaker. 
D) Avoiding defensiveness requires a high level of self-awareness and self-management. 
E) Defensive comments encourage people to protect each other.

Question 4

In the performing stage of team development, team members:

Accepted Answer

A) focus on gaining acceptance and avoiding conflict. 
B) open up with their competing ideas about how the team should approach work. 
C) arrive at a work plan, including their roles, goals, and accountabilities. 
D) operate efficiently toward accomplishing their goals. 
E) spend time getting to know each other. 
A) focus on gaining acceptance and avoiding conflict. 
B) open up with their competing ideas about how the team should approach work. 
C) arrive at a work plan, including their roles, goals, and accountabilities. 
D) operate efficiently toward accomplishing their goals. 
E) spend time getting to know each other.

Question 5

Disguised statements are those which:

Accepted Answer

A) increasingly deconstruct a business issue. 
B) guide people to your way of thinking. 
C) present opinions in question form. 
D) analyze business problems from every angle possible. 
E) find contradictions in the words of other people. 
A) increasingly deconstruct a business issue. 
B) guide people to your way of thinking. 
C) present opinions in question form. 
D) analyze business problems from every angle possible. 
E) find contradictions in the words of other people.

Question 6

Which of the following is characteristic of the norming stage of team development?

Accepted Answer

A) In the norming stage, team members focus on gaining acceptance and avoiding conflict. 
B) In the norming stage, team members open up with their competing ideas about how the team should approach work. 
C) In the norming stage, the team arrives at a work plan, including their roles, goals, and accountabilities. 
D) In the norming stage, the team evolves to a level where conflict is easily transformed into consensus. 
E) In the norming stage, team members spend time getting to know each other. 
A) In the norming stage, team members focus on gaining acceptance and avoiding conflict. 
B) In the norming stage, team members open up with their competing ideas about how the team should approach work. 
C) In the norming stage, the team arrives at a work plan, including their roles, goals, and accountabilities. 
D) In the norming stage, the team evolves to a level where conflict is easily transformed into consensus. 
E) In the norming stage, team members spend time getting to know each other.

Question 7

Coordination meetings typically involve fluid issues that cannot be given time allotments.

Accepted Answer

A) True 
 B)False

Question 8

What are the consequences of defensive behavior?

Accepted Answer

Defensive comments end listening for sev

Question 9

Leading questions are perceived as dishonest or manipulative.

Accepted Answer

A) True 
 B)False

Question 10

Effective teams feel a common sense of purpose.

Accepted Answer

A) True 
 B)False

Question 11

_____ may lead to self-protectiveness from all parties involved in a conversation, reducing trust and goodwill.

Accepted Answer

A) Defensive comments 
B) Funnel questions 
C) Probing questions 
D) Rapport-building questions 
E) Me-too statements 
A) Defensive comments 
B) Funnel questions 
C) Probing questions 
D) Rapport-building questions 
E) Me-too statements

Question 12

Holding judgment implies agreeing with everything you hear.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about active listening is true?

Accepted Answer

A) Active listening is first about understanding the other person, then about being understood. 
B) Active listening is best accomplished with a judger mind-set. 
C) Active listening requires you to distance yourself from the emotions and perspective of the speaker. 
D) Active listening necessitates agreeing with everything you hear. 
E) Active listening requires a low sense of self-awareness. 
A) Active listening is first about understanding the other person, then about being understood. 
B) Active listening is best accomplished with a judger mind-set. 
C) Active listening requires you to distance yourself from the emotions and perspective of the speaker. 
D) Active listening necessitates agreeing with everything you hear. 
E) Active listening requires a low sense of self-awareness.

Question 14

Which of the following can be attributed to a good manager?

Accepted Answer

A) Believing that listening too much shows indecisiveness 
B) Handing out advice freely and frequently 
C) Using the either/or approach often 
D) Listening to and acting upon negative feedback 
E) Possessing a short attention span and a judger mind-set 
A) Believing that listening too much shows indecisiveness 
B) Handing out advice freely and frequently 
C) Using the either/or approach often 
D) Listening to and acting upon negative feedback 
E) Possessing a short attention span and a judger mind-set

Question 15

High self-awareness is crucial for handling difficult conversations successfully.

Accepted Answer

A) True 
 B)False

Question 16

In emotionally charged, high-stakes conversations, approaching the conversation with a judger mind-set will often lead to productive outcomes.

Accepted Answer

A) True 
 B)False

Question 17

A learning stance implies that:

Accepted Answer

A) you have nothing to learn from the other people involved in the conversation. 
B) you intend to find contradictions in what other people have said or done. 
C) you avoid difficult conversations in order not to hurt the feelings of other people. 
D) you are committed to understanding others peoples' version of interpersonal interactions. 
E) you intend to agree and comply with everything that the speaker says. 
A) you have nothing to learn from the other people involved in the conversation. 
B) you intend to find contradictions in what other people have said or done. 
C) you avoid difficult conversations in order not to hurt the feelings of other people. 
D) you are committed to understanding others peoples' version of interpersonal interactions. 
E) you intend to agree and comply with everything that the speaker says.

Question 18

What does validating someone entail?

Accepted Answer

A) Recognizing their feelings as legitimate 
B) Refusing to have difficult conversations with them 
C) Agreeing unconditionally with their perspectives and views 
D) Leading them around to your way of thinking 
E) Deciding to comply with their requests in advance 
A) Recognizing their feelings as legitimate 
B) Refusing to have difficult conversations with them 
C) Agreeing unconditionally with their perspectives and views 
D) Leading them around to your way of thinking 
E) Deciding to comply with their requests in advance

Question 19

Astute business executives and managers recognize that they need information-even bad or unpleasant news-to lead an organization to its best potential performance.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is characteristic of members from high-performing teams?

Accepted Answer

A) They view conflict as unhealthy and counterproductive. 
B) They approach work with a judger mind-set. 
C) They openly discuss the set of values, norms, and goals they share. 
D) They make fewer work-related and supportive statements than other groups. 
E) They meet infrequently, preferring to work as individual units. 
A) They view conflict as unhealthy and counterproductive. 
B) They approach work with a judger mind-set. 
C) They openly discuss the set of values, norms, and goals they share. 
D) They make fewer work-related and supportive statements than other groups. 
E) They meet infrequently, preferring to work as individual units.

An absence of conflict during conversations might imply that employees are not voicing their true perspectives.

What is the purpose of an agenda?

Which of the following is true of defensive behavior?

In the performing stage of team development, team members:

Disguised statements are those which:

Which of the following is characteristic of the norming stage of team development?

Coordination meetings typically involve fluid issues that cannot be given time allotments.

What are the consequences of defensive behavior?

Leading questions are perceived as dishonest or manipulative.

Effective teams feel a common sense of purpose.

_____ may lead to self-protectiveness from all parties involved in a conversation, reducing trust and goodwill.

Holding judgment implies agreeing with everything you hear.

Which of the following statements about active listening is true?

Which of the following can be attributed to a good manager?

High self-awareness is crucial for handling difficult conversations successfully.

In emotionally charged, high-stakes conversations, approaching the conversation with a judger mind-set will often lead to productive outcomes.

A learning stance implies that:

What does validating someone entail?

Astute business executives and managers recognize that they need information-even bad or unpleasant news-to lead an organization to its best potential performance.

Which of the following is characteristic of members from high-performing teams?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters

Exam 3: Team Communication and Difficult Conversations

An absence of conflict during conversations might imply that employees are not voicing their true perspectives.

What is the purpose of an agenda?

Which of the following is true of defensive behavior?

In the performing stage of team development, team members:

Disguised statements are those which:

Which of the following is characteristic of the norming stage of team development?

Coordination meetings typically involve fluid issues that cannot be given time allotments.

What are the consequences of defensive behavior?

Leading questions are perceived as dishonest or manipulative.

Effective teams feel a common sense of purpose.

_____ may lead to self-protectiveness from all parties involved in a conversation, reducing trust and goodwill.

Holding judgment implies agreeing with everything you hear.

Which of the following statements about active listening is true?

Which of the following can be attributed to a good manager?

High self-awareness is crucial for handling difficult conversations successfully.

In emotionally charged, high-stakes conversations, approaching the conversation with a judger mind-set will often lead to productive outcomes.

A learning stance implies that:

What does validating someone entail?

Astute business executives and managers recognize that they need information-even bad or unpleasant news-to lead an organization to its best potential performance.

Which of the following is characteristic of members from high-performing teams?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters