Question 1

Which of the following is true of team members in the forming stage of team development?

Accepted Answer

A) They attempt to make sense of their roles, goals, and accountabilities. 
B) They offer ideas about how the team should approach work. 
C) They focus on getting to know each other. 
D) They operate efficiently toward accomplishing their goals. 
E) They formulate coherent work plans and guidelines. 
A) They attempt to make sense of their roles, goals, and accountabilities. 
B) They offer ideas about how the team should approach work. 
C) They focus on getting to know each other. 
D) They operate efficiently toward accomplishing their goals. 
E) They formulate coherent work plans and guidelines.

Question 2

Research has shown that teams that have lesser dissent during meetings reach higher-quality decisions.

Accepted Answer

A) True 
 B)False

Question 3

In what way can giving advice become a barrier to effective listening?

Accepted Answer

In leadership roles, your job is often t

Question 4

Which of the following is a trait of a good listener?

Accepted Answer

A) The ability to steer a conversation to a predetermined conclusion 
B) The ability to give advice freely and frequently 
C) The ability to anticipate how a speaker thinks and feels 
D) The ability to approach conversations with a judger mind-set 
E) The ability to phrase questions as statements 
A) The ability to steer a conversation to a predetermined conclusion 
B) The ability to give advice freely and frequently 
C) The ability to anticipate how a speaker thinks and feels 
D) The ability to approach conversations with a judger mind-set 
E) The ability to phrase questions as statements

Question 5

Which of the following is true of disguised statements?

Accepted Answer

A) They reflect a judger mind-set. 
B) They build rapport between people. 
C) They facilitate the exchange of honest opinions. 
D) They analyze business problems. 
E) They lead people to your way of thinking. 
A) They reflect a judger mind-set. 
B) They build rapport between people. 
C) They facilitate the exchange of honest opinions. 
D) They analyze business problems. 
E) They lead people to your way of thinking.

Question 6

Which of the following stages of team development involves team members opening up with their competing ideas about how the team should approach work?

Accepted Answer

A) Norming 
B) Forming 
C) Performing 
D) Storming 
E) Reforming 
A) Norming 
B) Forming 
C) Performing 
D) Storming 
E) Reforming

Question 7

Which of the following types of questions reflects a learner mind-set?

Accepted Answer

A) Leading questions 
B) Disguised questions 
C) Cross-examining questions 
D) Ethnocentric questions 
E) Rapport-building questions 
A) Leading questions 
B) Disguised questions 
C) Cross-examining questions 
D) Ethnocentric questions 
E) Rapport-building questions

Question 8

Rapport-building questions reflect a judger mind-set.

Accepted Answer

A) True 
 B)False

Question 9

Briefly describe the different types of poor questions that reflect a judgmental mind-set and can lead to less listening.

Accepted Answer

Poor questions include leading questions

Question 10

In order to conduct meetings effectively, it is critical that the facilitator acts from a neutral position.

Accepted Answer

A) True 
 B)False

Question 11

Explain the following components of active listening: summarizing and sharing.

Accepted Answer

The goal of summarizing is to restate ma

Question 12

Which of the following types of questions reflects a judger mind-set?

Accepted Answer

A) Leading questions 
B) Funnel questions 
C) Probing questions 
D) Solution-oriented questions 
E) Rapport-building questions 
A) Leading questions 
B) Funnel questions 
C) Probing questions 
D) Solution-oriented questions 
E) Rapport-building questions

Question 13

Which of the following is true of funnel questions?

Accepted Answer

A) They are used to analyze business problems from every angle possible. 
B) They involve neutral topics in order to establish an atmosphere of friendliness. 
C) They start with broad and open questions and move to more specific and closed ones. 
D) They are used to find contradictions in what other people have said or done. 
E) They steer the conversation toward predetermined conclusions. 
A) They are used to analyze business problems from every angle possible. 
B) They involve neutral topics in order to establish an atmosphere of friendliness. 
C) They start with broad and open questions and move to more specific and closed ones. 
D) They are used to find contradictions in what other people have said or done. 
E) They steer the conversation toward predetermined conclusions.

Question 14

Cross-examination questions are those which:

Accepted Answer

A) increasingly deconstruct a business issue. 
B) guide people to your way of thinking. 
C) analyze business problems from every angle possible. 
D) find contradictions in what other people have said. 
E) present opinions in the form of questions. 
A) increasingly deconstruct a business issue. 
B) guide people to your way of thinking. 
C) analyze business problems from every angle possible. 
D) find contradictions in what other people have said. 
E) present opinions in the form of questions.

Question 15

The "me-centered" maneuver which causes a shift in focus during difficult conversations is the result of:

Accepted Answer

A) rapport-building questions. 
B) probing questions. 
C) defensive comments. 
D) me-too statements. 
E) solution-oriented questions. 
A) rapport-building questions. 
B) probing questions. 
C) defensive comments. 
D) me-too statements. 
E) solution-oriented questions.

Question 16

Active listening involves expressing your own perspectives and feelings.

Accepted Answer

A) True 
 B)False

Question 17

Clarifying is the component of active listening which entails:

Accepted Answer

A) approaching conversations with a judger mind-set. 
B) expressing your own perspectives and feelings for the benefit of your colleagues. 
C) agreeing with everything you hear to ensure goodwill and harmony. 
D) active nonverbal communication. 
E) connecting the thoughts of others to understand how they make conclusions. 
A) approaching conversations with a judger mind-set. 
B) expressing your own perspectives and feelings for the benefit of your colleagues. 
C) agreeing with everything you hear to ensure goodwill and harmony. 
D) active nonverbal communication. 
E) connecting the thoughts of others to understand how they make conclusions.

Question 18

What are solution-oriented questions?

Accepted Answer

A) Solution-oriented questions are icebreakers which gradually ease people into conversations about shared business interests. 
B) Solution-oriented questions move from general to specific and are intended to increasingly deconstruct a business issue. 
C) Solution-oriented questions are those which lead people around to your way of thinking. 
D) Solution-oriented questions focus on how to overcome business problems and what should be done to accomplish business objectives. 
E) Solution-oriented questions are those which strive to find contradictions in the actions and words of other people. 
A) Solution-oriented questions are icebreakers which gradually ease people into conversations about shared business interests. 
B) Solution-oriented questions move from general to specific and are intended to increasingly deconstruct a business issue. 
C) Solution-oriented questions are those which lead people around to your way of thinking. 
D) Solution-oriented questions focus on how to overcome business problems and what should be done to accomplish business objectives. 
E) Solution-oriented questions are those which strive to find contradictions in the actions and words of other people.

Question 19

_____ are helpful in following up after meetings.

Accepted Answer

A) Agendas 
B) Minutes 
C) Facilitators 
D) Proposals 
E) Timetables 
A) Agendas 
B) Minutes 
C) Facilitators 
D) Proposals 
E) Timetables

Question 20

A good manager:

Accepted Answer

A) gives advice freely and frequently. 
B) is more result-oriented than relationship-oriented. 
C) has a judger mind-set and low self-awareness. 
D) schedules time for listening to employees each day. 
E) believes that listening too much is a sign of indecisiveness. 
A) gives advice freely and frequently. 
B) is more result-oriented than relationship-oriented. 
C) has a judger mind-set and low self-awareness. 
D) schedules time for listening to employees each day. 
E) believes that listening too much is a sign of indecisiveness.

Which of the following is true of team members in the forming stage of team development?

Research has shown that teams that have lesser dissent during meetings reach higher-quality decisions.

In what way can giving advice become a barrier to effective listening?

Which of the following is a trait of a good listener?

Which of the following is true of disguised statements?

Which of the following stages of team development involves team members opening up with their competing ideas about how the team should approach work?

Which of the following types of questions reflects a learner mind-set?

Rapport-building questions reflect a judger mind-set.

Briefly describe the different types of poor questions that reflect a judgmental mind-set and can lead to less listening.

In order to conduct meetings effectively, it is critical that the facilitator acts from a neutral position.

Explain the following components of active listening: summarizing and sharing.

Which of the following types of questions reflects a judger mind-set?

Which of the following is true of funnel questions?

Cross-examination questions are those which:

The "me-centered" maneuver which causes a shift in focus during difficult conversations is the result of:

Active listening involves expressing your own perspectives and feelings.

Clarifying is the component of active listening which entails:

What are solution-oriented questions?

_____ are helpful in following up after meetings.

A good manager:

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters

Exam 3: Team Communication and Difficult Conversations

Which of the following is true of team members in the forming stage of team development?

Research has shown that teams that have lesser dissent during meetings reach higher-quality decisions.

In what way can giving advice become a barrier to effective listening?

Which of the following is a trait of a good listener?

Which of the following is true of disguised statements?

Which of the following stages of team development involves team members opening up with their competing ideas about how the team should approach work?

Which of the following types of questions reflects a learner mind-set?

Rapport-building questions reflect a judger mind-set.

Briefly describe the different types of poor questions that reflect a judgmental mind-set and can lead to less listening.

In order to conduct meetings effectively, it is critical that the facilitator acts from a neutral position.

Explain the following components of active listening: summarizing and sharing.

Which of the following types of questions reflects a judger mind-set?

Which of the following is true of funnel questions?

Cross-examination questions are those which:

The "me-centered" maneuver which causes a shift in focus during difficult conversations is the result of:

Active listening involves expressing your own perspectives and feelings.

Clarifying is the component of active listening which entails:

What are solution-oriented questions?

_____ are helpful in following up after meetings.

A good manager:

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters