Exam 1: Introduction to Management and Organizations

Universality of management means that ________.

Rachel is a marketing manager of a product division at New Tech Corporation.She is presenting a new product idea to the director of research and development,which could lead to a profitable new opportunity for the company.Rachel is performing the role of ________.

Human skills become less important as managers move into top management.

Gamification is a new approach being explored by organizations to engage employees.

The Customer Meeting (Scenario) Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -Sam and Pat are both at what level of management?

The Busy Day (Scenario) Don Martin, plant manager at Control Systems, Inc., sighed as he sipped his cup of coffee and reviewed his hectic schedule for the day. He has to escort two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers from the East Coast. Then he has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he does not enjoy). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the division vice-president. Finally, in the late afternoon, he will be reviewing a recent equipment malfunction and deciding whether to bring in extra technicians to get the equipment operating again as soon as possible. Whew! It was just another busy day in the life of a manager. -When Don reviews the new equipment malfunction,what management role will he perform when deciding whether to bring in extra people?

Technical skills become less important as managers move into higher levels of management.

Management is about coordinating work activities so that the activities are completed ________.

The Customer Meeting (Scenario) Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -Kelly is at what level of management?

Determining who reports to who is part of the planning function of management.

Managers who are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization are ________.

Which common characteristic of all organizations is typically expressed in terms of a goal or a set of goals?

The Customer Meeting (Scenario) Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -Chris is most likely at what level of management?

Understanding building codes would be considered a ________ skill for a building contractor.

Amy is a supervisor at a large manufacturing plant.She has spent her day trying to ensure that the light bulbs coming off the assembly line light up 99.5 per cent of the time.She has spent her day performing the management activity of ________.

The Perfect Manager (Scenario) Amy Kwon has proven herself to be an able manager. Her department has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. She performs all the required functions of a manager, but some say that the "secret" of her success is her ability to direct and motivate others. -The "secret" of Amy's success involves which management function?

In a short essay,describe 7 of the 10 managerial roles developed by Mintzberg.Include specific examples of each role and group each according to the three categories of roles.

Which of the following is TRUE concerning managerial and technical skills?

A distinct purpose is important in defining an organization.

Angelo is well known for his skills in using the advanced programming software in engineering.In fact,it was his specialized knowledge that led to his promotion to supervising manager.Which managerial skill is Angelo demonstrating?