Exam 1: Introduction to Management and Organizations

According to Mintzberg's management roles,the ________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.

Mintzberg's management roles are grouped into ________.

A finance manager who reads the Journal of Applied Corporate Finance on a regular basis would be performing which role?

Managers who actively make use of social media ________.

The Customer Meeting (Scenario) Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -What do Kelly,Sam,Pat,and Chris all have in common?

Organizing includes ________.

Management Skills (Scenario) Gavin Clayton is vice-president of product development at Canadian Aircraft Manufacturing (CAM). The company specializes in smaller civilian aircraft for commuter airlines and corporate executives. Gavin is trying to decide if the company should proceed in its plans to produce a new larger scale aircraft. He knows that the new aircraft supports the corporate strategy and will enhance their competitive position in the industry. As a former engineer with years of experience in aircraft design and production, he also knows that his company has the skills and capability to produce the new aircraft. In fact, he believes that the new larger aircraft will result in scale economies for CAM—allowing it to produce more profitable aircraft with roughly the same labour resources. Unfortunately, this could be a sore point with the labour union that represents the aircraft assembly workers. While Gavin has always maintained a good relationship with these workers, he knows they are suspicious of management's motives. If the workers perceive the new larger aircraft as a management ploy to increase worker productivity, they will resist the change. Management will definitely have to get the support of the union before they implement the new production plans. Gavin gazes out his window and ponders how best to proceed with the situation. -If Gavin joins the management team in discussions with the union about producing the new aircraft,he will be performing the management role of ________.

In order to be considered a manager,an individual must coordinate the work of others.

The associate dean of business management is responsible for preparing the schedule of classes at a large Canadian university.As she schedules each instructor's classes at specific times,she is performing Mintzberg's role of resource allocator.

Social media platforms for electronic communication have become popular among employees to share ideas in their personal lives,but have not yet become tools used extensively in the workplace.

In a short essay,describe the importance of customers and social media to the manager's job.Give specific examples where possible to support your discussion.

The Customer Meeting (Scenario) Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -The meeting that Chris has asked Pat to have with Sam and Kelly reflects the growing recognition that ________.

Joe the Manager (Scenario) As a production supervisor, Joe decides on Friday afternoon how many units of output his employees should produce next week, as well as which products will be produced on which days in the department. He also decides which employees are going to be responsible for operating which machines, since all his subordinates are multi-skilled assemblers. On Monday, he hands out work assignment sheets to inform the employees about which machines each will operate for the week. Joe also announces that the schedule will be challenging because of an increase in the targeted number of output units. He encourages his subordinates by telling them that he is confident they will achieve the production targets because they are such hard-working and skilled employees. Then, during the week, he monitors the daily production output and records the number of units that successfully achieved the company's quality standards, as well as the number of units that were unsatisfactory and had to be scrapped. -When Joe decides how many units of output his employees should produce next week and on which days certain products will be run,he is performing which management function?

The Perfect Manager (Scenario) Amy Kwon has proven herself to be an able manager. Her department has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. She performs all the required functions of a manager, but some say that the "secret" of her success is her ability to direct and motivate others. -Getting her projects completed with a high quality rating is an indication of Amy's ________ as a manager.

In a short essay,describe the three main types of managerial skills identified by Robert Katz.Which skills are most important to each level of management,and why? Give specific examples to support your discussion.

Today's new organizations tend to be more skills-focused and customer-oriented than traditional organizations.

Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Today's competitive business environment means that organizations ________.

Conceptual skills are less important to top managers.

An organization is best defined as ________.