Exam 1: Introduction to Management and Organizations

Managerial ability is important in creating organizational value.

Risk management falls into the ________ category of changes facing managers.

A Day in the Life of a CEO (Scenario) Carly spent the day "shadowing" her uncle Dave, who is the CEO of a large consumer electronics company. Carly is a business management major at a local college, and one of her class assignments was to interview a business manager. When she approached her uncle about the assignment, he invited her to follow him around for a day to observe the typical business activities of a top manager. She noted that he spent the day dealing with a variety of issues. First he met with a division manager who was having difficulty achieving production targets due to his inability to motivate the employees. Then they visited the assembly line to inspect a new machine designed to increase production output. Uncle Dave had once been a production engineer, and the department supervisor and assembly workers were impressed by his knowledge of the new machine's operating specifications. At lunch they met with a group of local CEOs from other companies where everything from the new hiring laws to the latest economic reports was discussed. After lunch, Carly attended a meeting where the five-year strategic plan for the entire company was being evaluated. For her uncle it was a typical day in the life of a CEO, but for Carly it had been a day full of information that she could use for her class assignment. -At the lunch meeting with other CEOs,Uncle Dave was performing the management role of ________.

A human resources manager attending a meeting of the local chapter of the Human Resources Management Association of Canada would be functioning in which role?

The Perfect Manager (Scenario) Amy Kwon has proven herself to be an able manager. Her department has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. She performs all the required functions of a manager, but some say that the "secret" of her success is her ability to direct and motivate others. -If Amy accomplished her project on time with high-quality results,but she took more time than other managers to complete this,you could say that as a manager she was ________.

Pierre's Auto Repair Shop is mostly concerned with using the least amount of paint,labour,and other materials required to repair its customers' cars.Its primary goal is ________.

In a short essay,discuss the difference between efficiency and effectiveness.Include specific examples to support each concept.

The three common characteristics of all organizations are distinct purpose,deliberate structure,and material resources.

All three of Mintzberg's interpersonal roles are part of the leading function.

Human skills are equally important at all levels of management.

Which of the following is TRUE regarding the changes that a manager's job is undergoing?

Ed is a mid-level human resources manager and is involved in discussions between management and the employees' union.They are discussing wage issues.Management wants to keep wages at the legal minimum wage.The union wants minimum wage plus an increase of $2.00 per hour.Ed is acting as a ________ on behalf of management.

The Busy Day (Scenario) Don Martin, plant manager at Control Systems, Inc., sighed as he sipped his cup of coffee and reviewed his hectic schedule for the day. He has to escort two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers from the East Coast. Then he has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he does not enjoy). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the division vice-president. Finally, in the late afternoon, he will be reviewing a recent equipment malfunction and deciding whether to bring in extra technicians to get the equipment operating again as soon as possible. Whew! It was just another busy day in the life of a manager. -When Don conducts the tour for the visiting East Coast managers,he will be performing which management role?

In a short essay,explain how the definition of a manager has changed over time.Include a discussion on why managers are important to an organization.

Which of the following is an informational role according to Mintzberg?

Richard is a manager at a large hospital.He has spent his day arranging the work schedules of employees for the next month.He had to ensure that there was a registered nurse on every shift,and that each was assigned to the area that best suited their qualifications.He has spent his day performing the management activity of ________.

The roles of disseminator,figurehead,negotiator,liaison,and spokesperson are more important at the ________ levels of the organization.

Social media is a communications tool which should not be used by managers to ________.

Supervisors and shift managers may both be considered first-line managers.

A new approach being explored by organizations looking to engage employees and add value to the workplace is called ________.