Question 1

________ refers to the learned and shared patterns in a group of people.

Accepted Answer

A) Context 
B) Ethics 
C) Collaboration 
D) Professionalism 
E) Culture 
A) Context 
B) Ethics 
C) Collaboration 
D) Professionalism 
E) Culture

Question 2

Effective communicators have a competitive edge in the job market.

Accepted Answer

A) True 
 B)False

Question 3

________ influences the purpose of communication,the best medium to use to communicate the message,and how receivers interpret the message.

Accepted Answer

A) Collaboration 
B) Context 
C) Conciseness 
D) Clarity 
E) Channel 
A) Collaboration 
B) Context 
C) Conciseness 
D) Clarity 
E) Channel

Question 4

Good written communication skills can improve your relationships with friends and family.

Accepted Answer

A) True 
 B)False

Question 5

Discuss and provide examples of why selection of the proper communication medium is so important.

Accepted Answer

Students' answers may vary.There are man

Question 6

Discuss the importance of working and writing collaboratively in the workplace

Accepted Answer

In business,although you will routinely

Question 7

Language that is difficult to understand or is ambiguous is indicative of what type of barrier?

Accepted Answer

A) Semantic 
B) Feedback 
C) Physical 
D) Psychological 
E) Physiological 
A) Semantic 
B) Feedback 
C) Physical 
D) Psychological 
E) Physiological

Question 8

Using clarity in communication ensures that you will be truthful in your writing.

Accepted Answer

A) True 
 B)False

Question 9

________ listening is a learned skill that requires you to focus on the speaker,make sense of the information that he or she presents,and,when possible,provide feedback about the information to ensure you understand it correctly.

Accepted Answer

A) Adaptive 
B) Active 
C) Associative 
D) Integrative 
E) Constructive 
A) Adaptive 
B) Active 
C) Associative 
D) Integrative 
E) Constructive

Question 10

Which of the following workplace activities is most likely to be the one in which your communication skills will be utilized?

Accepted Answer

A) Calculating whether sales are up this quarter using the latest figures 
B) Formulating strategies to manage your new team 
C) Persuading your colleagues that your idea will likely lead to increased sales 
D) Analyzing the pattern of errors found in your new product 
E) Designing algorithms for the to-be-developed software 
A) Calculating whether sales are up this quarter using the latest figures 
B) Formulating strategies to manage your new team 
C) Persuading your colleagues that your idea will likely lead to increased sales 
D) Analyzing the pattern of errors found in your new product 
E) Designing algorithms for the to-be-developed software

Question 11

Describe steps in the transmission model of communication,how and where the process has the potential for failure.

Accepted Answer

The transmission model focuses on a sing

Question 12

In addition to telling the truth and taking responsibility for your actions,which of the following is also an example of workplace ethics?

Accepted Answer

A) Copying leadership on all email 
B) Taking credit for the success of a group assignment when you had a leadership role 
C) Enlightening a customer on a potentially harmful decision they might be making 
D) Imagining the impact of your actions on others 
E) Being well prepared for a presentation 
A) Copying leadership on all email 
B) Taking credit for the success of a group assignment when you had a leadership role 
C) Enlightening a customer on a potentially harmful decision they might be making 
D) Imagining the impact of your actions on others 
E) Being well prepared for a presentation

Question 13

To achieve successful communication,the communicator must do what?

Accepted Answer

A) Use active listening skills 
B) Write using industry jargon 
C) Use follow-up messages 
D) Identify decision makers 
E) Reach and influence the audience 
A) Use active listening skills 
B) Write using industry jargon 
C) Use follow-up messages 
D) Identify decision makers 
E) Reach and influence the audience

Question 14

Which of the following is considered to be one of the core abilities for a successful communicator?

Accepted Answer

A) Interpersonal communication 
B) Time management 
C) Presentation skills 
D) Communicating through leadership 
E) Group management 
A) Interpersonal communication 
B) Time management 
C) Presentation skills 
D) Communicating through leadership 
E) Group management

Question 15

________ is the quality of being unambiguous and easy to understand.

Accepted Answer

A) Appropriateness 
B) Ethics 
C) Substitutability 
D) Clarity 
E) Conciseness 
A) Appropriateness 
B) Ethics 
C) Substitutability 
D) Clarity 
E) Conciseness

Question 16

The physical context model recognizes that communication is influenced by a broader set of external forces.

Accepted Answer

A) True 
 B)False

Question 17

When a message is decoded,the meaning that is attached to it is filtered by the ________.

Accepted Answer

A) transmission medium 
B) sender's experience 
C) receiver's knowledge 
D) sender's emotional state 
E) dynamic loop 
A) transmission medium 
B) sender's experience 
C) receiver's knowledge 
D) sender's emotional state 
E) dynamic loop

Question 18

In its survey of MBA alumni,the Graduate Management Admissions Council found that ________ tops employers' list of essential workplace skills.

Accepted Answer

A) communication 
B) problem solving 
C) cognitive skills 
D) listening 
E) technological 
A) communication 
B) problem solving 
C) cognitive skills 
D) listening 
E) technological

Question 19

According to the National Association of Colleges and Employers,what communication-related skills did employers rate as being most important?

Accepted Answer

A) Team work,presentation skills,and technical knowledge 
B) The ability to communicate with those outside of the organization,order processing,and verbal skills 
C) Verbal skills,technical knowledge,and the ability to process information 
D) Team work,verbal skills,and the ability to process information 
E) Team work,technical knowledge,and verbal skills 
A) Team work,presentation skills,and technical knowledge 
B) The ability to communicate with those outside of the organization,order processing,and verbal skills 
C) Verbal skills,technical knowledge,and the ability to process information 
D) Team work,verbal skills,and the ability to process information 
E) Team work,technical knowledge,and verbal skills

Question 20

You want to inform your colleague about a change to the project schedule.You decide to call him to inform him about this change.By deciding to use the telephone to complete this communication,you have ________.

Accepted Answer

A) encoded the message 
B) closed the dynamic communication loop 
C) filtered the noise in the communication process 
D) selected the communication medium 
E) decoded the feedback 
A) encoded the message 
B) closed the dynamic communication loop 
C) filtered the noise in the communication process 
D) selected the communication medium 
E) decoded the feedback

________ refers to the learned and shared patterns in a group of people.

Effective communicators have a competitive edge in the job market.

________ influences the purpose of communication,the best medium to use to communicate the message,and how receivers interpret the message.

Good written communication skills can improve your relationships with friends and family.

Discuss and provide examples of why selection of the proper communication medium is so important.

Discuss the importance of working and writing collaboratively in the workplace

Language that is difficult to understand or is ambiguous is indicative of what type of barrier?

Using clarity in communication ensures that you will be truthful in your writing.

________ listening is a learned skill that requires you to focus on the speaker,make sense of the information that he or she presents,and,when possible,provide feedback about the information to ensure you understand it correctly.

Which of the following workplace activities is most likely to be the one in which your communication skills will be utilized?

Describe steps in the transmission model of communication,how and where the process has the potential for failure.

In addition to telling the truth and taking responsibility for your actions,which of the following is also an example of workplace ethics?

To achieve successful communication,the communicator must do what?

Which of the following is considered to be one of the core abilities for a successful communicator?

________ is the quality of being unambiguous and easy to understand.

The physical context model recognizes that communication is influenced by a broader set of external forces.

When a message is decoded,the meaning that is attached to it is filtered by the ________.

In its survey of MBA alumni,the Graduate Management Admissions Council found that ________ tops employers' list of essential workplace skills.

According to the National Association of Colleges and Employers,what communication-related skills did employers rate as being most important?

You want to inform your colleague about a change to the project schedule.You decide to call him to inform him about this change.By deciding to use the telephone to complete this communication,you have ________.

Working With Others: Interpersonal, Intercultural, and Team Communication

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters

Exam 1: Developing Your Professional Presence

________ refers to the learned and shared patterns in a group of people.

Effective communicators have a competitive edge in the job market.

________ influences the purpose of communication,the best medium to use to communicate the message,and how receivers interpret the message.

Good written communication skills can improve your relationships with friends and family.

Discuss and provide examples of why selection of the proper communication medium is so important.

Discuss the importance of working and writing collaboratively in the workplace

Language that is difficult to understand or is ambiguous is indicative of what type of barrier?

Using clarity in communication ensures that you will be truthful in your writing.

________ listening is a learned skill that requires you to focus on the speaker,make sense of the information that he or she presents,and,when possible,provide feedback about the information to ensure you understand it correctly.

Which of the following workplace activities is most likely to be the one in which your communication skills will be utilized?

Describe steps in the transmission model of communication,how and where the process has the potential for failure.

In addition to telling the truth and taking responsibility for your actions,which of the following is also an example of workplace ethics?

To achieve successful communication,the communicator must do what?

Which of the following is considered to be one of the core abilities for a successful communicator?

________ is the quality of being unambiguous and easy to understand.

The physical context model recognizes that communication is influenced by a broader set of external forces.

When a message is decoded,the meaning that is attached to it is filtered by the ________.

In its survey of MBA alumni,the Graduate Management Admissions Council found that ________ tops employers' list of essential workplace skills.

According to the National Association of Colleges and Employers,what communication-related skills did employers rate as being most important?

You want to inform your colleague about a change to the project schedule.You decide to call him to inform him about this change.By deciding to use the telephone to complete this communication,you have ________.

Working With Others: Interpersonal, Intercultural, and Team Communication

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters