Question 1

Which of the following are elements of nonverbal communication and professional presence?

Accepted Answer

A) Team work and writing skills 
B) Oral communication and the ability to process information 
C) Confidence and technical knowledge 
D) Polish,confidence,and passion 
E) Team work and technical knowledge 
A) Team work and writing skills 
B) Oral communication and the ability to process information 
C) Confidence and technical knowledge 
D) Polish,confidence,and passion 
E) Team work and technical knowledge

Question 2

Good business communication skills ________.

Accepted Answer

A) can have a positive impact on your life outside of work 
B) will help you advance in your career,but will hinder your personal relationships 
C) will improve personal relationships,although they offer no financial benefits in your personal or professional life 
D) are inapplicable to your personal life 
E) are not worth the investment of time and energy necessary to acquire them 
A) can have a positive impact on your life outside of work 
B) will help you advance in your career,but will hinder your personal relationships 
C) will improve personal relationships,although they offer no financial benefits in your personal or professional life 
D) are inapplicable to your personal life 
E) are not worth the investment of time and energy necessary to acquire them

Question 3

A plan for what and how to communicate is called ________.

Accepted Answer

A) purposefulness 
B) communication strategy 
C) audience orientation 
D) persuasion 
E) professionalism 
A) purposefulness 
B) communication strategy 
C) audience orientation 
D) persuasion 
E) professionalism

Question 4

The interaction model of communication portrays communication as a dynamic process.

Accepted Answer

A) True 
 B)False

Question 5

The quality that makes you appear businesslike is adaptability.

Accepted Answer

A) True 
 B)False

Question 6

Communication is the linear transmission of a message from a sender to a receiver.

Accepted Answer

A) True 
 B)False

Question 7

The goal of communication is the transmission of a message.

Accepted Answer

A) True 
 B)False

Question 8

Good business communicators understand that ________.

Accepted Answer

A) their message must influence anyone who might come across it 
B) their message must be able to reach their intended audience 
C) being a good writer is the only way to reach your audience 
D) being a good listener is not necessary to understand audience concerns 
E) being a good reader is vital,as it is the only way to gain insights into audience concerns 
A) their message must influence anyone who might come across it 
B) their message must be able to reach their intended audience 
C) being a good writer is the only way to reach your audience 
D) being a good listener is not necessary to understand audience concerns 
E) being a good reader is vital,as it is the only way to gain insights into audience concerns

Question 9

Listening skills are critical for effective salespeople.

Accepted Answer

A) True 
 B)False

Question 10

How should a communicator judge the effectiveness of communication?

Accepted Answer

A) Based on whether the audience received the message 
B) Based on the nonverbal signals relayed by the audience 
C) Based on the response of the audience 
D) Based on whether it accomplished its purpose 
E) Based on whether it was well received by the audience 
A) Based on whether the audience received the message 
B) Based on the nonverbal signals relayed by the audience 
C) Based on the response of the audience 
D) Based on whether it accomplished its purpose 
E) Based on whether it was well received by the audience

Question 11

A communication ________ refers to a plan for what and how to communicate to ensure that a message achieves its purpose.

Accepted Answer

A) strategy 
B) memorandum 
C) code 
D) blueprint 
E) schema 
A) strategy 
B) memorandum 
C) code 
D) blueprint 
E) schema

Question 12

A good communicator ________.

Accepted Answer

A) must know all technologies 
B) knows that all technology choices can be used interchangeably 
C) understands that social media are inappropriate for business communication 
D) thinks about the implications of technology options and uses his or her choices wisely 
E) avoids trendy new technology choices in favor of tried and true methods like phone calls,memos,and face-to-face meetings 
A) must know all technologies 
B) knows that all technology choices can be used interchangeably 
C) understands that social media are inappropriate for business communication 
D) thinks about the implications of technology options and uses his or her choices wisely 
E) avoids trendy new technology choices in favor of tried and true methods like phone calls,memos,and face-to-face meetings

Question 13

The use of social media at the workplace decreases employee satisfaction as it relates to brand awareness.

Accepted Answer

A) True 
 B)False

Question 14

________ arise from language that is ambiguous or difficult to understand.

Accepted Answer

A) Psychological barriers 
B) Semantic barriers 
C) Language barriers 
D) Physiological barriers 
E) Mixed messages 
A) Psychological barriers 
B) Semantic barriers 
C) Language barriers 
D) Physiological barriers 
E) Mixed messages

Question 15

Which of the following requires living up to the ethical standards of your workplace and industry when developing a communication?

Accepted Answer

A) Persuasion 
B) Conciseness 
C) Appropriateness 
D) Empathy 
E) Professionalism 
A) Persuasion 
B) Conciseness 
C) Appropriateness 
D) Empathy 
E) Professionalism

Question 16

A hearing loss is an example of a ________ barrier.

Accepted Answer

A) psychological 
B) semantic 
C) language 
D) physiological 
E) mixed message 
A) psychological 
B) semantic 
C) language 
D) physiological 
E) mixed message

Question 17

Which of the following is an example of encoding a message?

Accepted Answer

A) Deciding how to phrase a request to your boss for clarification on your new assignment 
B) Deciding to read the annual financial report of your company 
C) Deciding to purchase a new smart phone so that you can check and send email while you are on the go 
D) Deciding to toss out an advertisement that was mailed to you 
E) Deciding to read an email sent by a friend 
A) Deciding how to phrase a request to your boss for clarification on your new assignment 
B) Deciding to read the annual financial report of your company 
C) Deciding to purchase a new smart phone so that you can check and send email while you are on the go 
D) Deciding to toss out an advertisement that was mailed to you 
E) Deciding to read an email sent by a friend

Question 18

Success in communication is affected by a variety of factors,including physical context and audience expectations.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following terms refers to an obstacle that gets in the way of effective communication?

Accepted Answer

A) Encoder 
B) Decoder 
C) Context 
D) Barrier 
E) Channel 
A) Encoder 
B) Decoder 
C) Context 
D) Barrier 
E) Channel

Question 20

Identifying goals,audience,and medium are part of developing what type of strategy?

Accepted Answer

A) Transmission 
B) Planning 
C) Communication 
D) Presence 
E) Relational 
A) Transmission 
B) Planning 
C) Communication 
D) Presence 
E) Relational

Which of the following are elements of nonverbal communication and professional presence?

Good business communication skills ________.

A plan for what and how to communicate is called ________.

The interaction model of communication portrays communication as a dynamic process.

The quality that makes you appear businesslike is adaptability.

Communication is the linear transmission of a message from a sender to a receiver.

The goal of communication is the transmission of a message.

Good business communicators understand that ________.

Listening skills are critical for effective salespeople.

How should a communicator judge the effectiveness of communication?

A communication ________ refers to a plan for what and how to communicate to ensure that a message achieves its purpose.

A good communicator ________.

The use of social media at the workplace decreases employee satisfaction as it relates to brand awareness.

________ arise from language that is ambiguous or difficult to understand.

Which of the following requires living up to the ethical standards of your workplace and industry when developing a communication?

A hearing loss is an example of a ________ barrier.

Which of the following is an example of encoding a message?

Success in communication is affected by a variety of factors,including physical context and audience expectations.

Which of the following terms refers to an obstacle that gets in the way of effective communication?

Identifying goals,audience,and medium are part of developing what type of strategy?

Working With Others: Interpersonal, Intercultural, and Team Communication

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

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Exam 1: Developing Your Professional Presence

Which of the following are elements of nonverbal communication and professional presence?

Good business communication skills ________.

A plan for what and how to communicate is called ________.

The interaction model of communication portrays communication as a dynamic process.

The quality that makes you appear businesslike is adaptability.

Communication is the linear transmission of a message from a sender to a receiver.

The goal of communication is the transmission of a message.

Good business communicators understand that ________.

Listening skills are critical for effective salespeople.

How should a communicator judge the effectiveness of communication?

A communication ________ refers to a plan for what and how to communicate to ensure that a message achieves its purpose.

A good communicator ________.

The use of social media at the workplace decreases employee satisfaction as it relates to brand awareness.

________ arise from language that is ambiguous or difficult to understand.

Which of the following requires living up to the ethical standards of your workplace and industry when developing a communication?

A hearing loss is an example of a ________ barrier.

Which of the following is an example of encoding a message?

Success in communication is affected by a variety of factors,including physical context and audience expectations.

Which of the following terms refers to an obstacle that gets in the way of effective communication?

Identifying goals,audience,and medium are part of developing what type of strategy?

Working With Others: Interpersonal, Intercultural, and Team Communication

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters