Question 1

How will your current communication skills help you when in the workplace?

Accepted Answer

A) They will likely hamper your attempts to communicate. 
B) They are inapplicable to communication. 
C) They are most likely sufficient to meet every challenge of communication. 
D) They will be valuable to you for communicating. 
E) They must all be unlearned if you want to successfully communicate. 
A) They will likely hamper your attempts to communicate. 
B) They are inapplicable to communication. 
C) They are most likely sufficient to meet every challenge of communication. 
D) They will be valuable to you for communicating. 
E) They must all be unlearned if you want to successfully communicate.

Question 2

Active listening ________.

Accepted Answer

A) is the same as hearing 
B) is an innate skill that involves "reading between the lines" 
C) is a learned skill that requires focusing on the speaker 
D) never involves feedback on the information 
E) decreases the chances of correctly understanding the information 
A) is the same as hearing 
B) is an innate skill that involves "reading between the lines" 
C) is a learned skill that requires focusing on the speaker 
D) never involves feedback on the information 
E) decreases the chances of correctly understanding the information

Question 3

What type of communication skills would be especially helpful for an employee who interacts with a customer on a regular basis?

Accepted Answer

A) Managing and organizing 
B) Leadership and speaking 
C) Cultural and writing 
D) Reading and writing 
E) Listening and speaking 
A) Managing and organizing 
B) Leadership and speaking 
C) Cultural and writing 
D) Reading and writing 
E) Listening and speaking

Question 4

Which of the following communication tools can be used to build brand awareness?

Accepted Answer

A) Social media 
B) Writing 
C) Listening 
D) Presence 
E) Speaking 
A) Social media 
B) Writing 
C) Listening 
D) Presence 
E) Speaking

Question 5

Why is it important to be aware of the different types of barriers to communication?

Accepted Answer

There are many barriers to communication

Question 6

Describe the "headline test" in the context of professional business communication.

Accepted Answer

When you are facing an ethical challenge

Question 7

During the communication process,which of the following acknowledges that one group's learned behaviors may be different than those of another group?

Accepted Answer

A) Relational context 
B) Cultural context 
C) Social context 
D) Psychological context 
E) Physical context 
A) Relational context 
B) Cultural context 
C) Social context 
D) Psychological context 
E) Physical context

Question 8

Unambiguous and easily understandable words help improve which aspect of writing?

Accepted Answer

A) Persuasiveness 
B) Clarity 
C) Conciseness 
D) Professionalism 
E) Content 
A) Persuasiveness 
B) Clarity 
C) Conciseness 
D) Professionalism 
E) Content

Question 9

Which of the following terms best represents the set of circumstances in which you are communicating?

Accepted Answer

A) Conciseness 
B) Clarity 
C) Context 
D) Medium 
E) Passive listening 
A) Conciseness 
B) Clarity 
C) Context 
D) Medium 
E) Passive listening

Question 10

Polish,confidence,and passion are elements of what type of communication skill?

Accepted Answer

A) Nonverbal 
B) Team 
C) Listening 
D) Writing 
E) Group 
A) Nonverbal 
B) Team 
C) Listening 
D) Writing 
E) Group

Question 11

At a local elementary school,parents were lingering in the classroom past the start of the school day,making the emotional transition harder for their children.The parents were also crowding the limited physical space within the classrooms and doorways.Olivia is asked to draft a notice to be distributed to the kindergarteners' parents to rectify this problem.Discuss Olivia's draft and how to improve it.
"Attention kindergarten parents: do not remain in your children's classrooms for too long,as this is causing problems."

Accepted Answer

This notice is too blunt and too vague.T

Question 12

In the workplace,which communication skill is most often used?

Accepted Answer

A) Listening 
B) Reading 
C) Writing 
D) Presenting 
E) Speaking 
A) Listening 
B) Reading 
C) Writing 
D) Presenting 
E) Speaking

Question 13

________ is the process of influencing your audience to agree with your point of view,recommendation,or request.

Accepted Answer

A) Coercion 
B) Persuasion 
C) Active listening 
D) Encoding 
E) Channeling 
A) Coercion 
B) Persuasion 
C) Active listening 
D) Encoding 
E) Channeling

Question 14

Which of the following expands the concept of context and is influenced by social and cultural forces?

Accepted Answer

A) Transaction model 
B) Relational context 
C) Interaction model 
D) Psychological model 
E) Language 
A) Transaction model 
B) Relational context 
C) Interaction model 
D) Psychological model 
E) Language

Question 15

An expression that means something different from the literal meaning of the word is an idiom.

Accepted Answer

A) True 
 B)False

Question 16

According to the American Management Association,of the 721 senior-level professionals interviewed,where are most training dollars in these organizations being spent?

Accepted Answer

A) Basic job skills 
B) Technology skills 
C) Communication skills 
D) Customer relation skills 
E) Leadership skills 
A) Basic job skills 
B) Technology skills 
C) Communication skills 
D) Customer relation skills 
E) Leadership skills

Question 17

How can you,as the communicator,increase the likelihood that your message will be accurately understood?

Accepted Answer

A) Include step-by-step instructions for the audience. 
B) Follow up the written communication with a phone call. 
C) Make the message easy for the audience to understand. 
D) Ask the audience if there is any further information needed. 
E) Look for nonverbal feedback from the audience. 
A) Include step-by-step instructions for the audience. 
B) Follow up the written communication with a phone call. 
C) Make the message easy for the audience to understand. 
D) Ask the audience if there is any further information needed. 
E) Look for nonverbal feedback from the audience.

Question 18

In which of the following is an oral communication method required?

Accepted Answer

A) Writing news articles 
B) Updating Facebook status 
C) Participating in teleconferences 
D) Updating wikis 
E) Tweeting 
A) Writing news articles 
B) Updating Facebook status 
C) Participating in teleconferences 
D) Updating wikis 
E) Tweeting

Question 19

Which model of communication considers a broader set of external forces,such as social or relational issues,in the context of the message?

Accepted Answer

A) Social 
B) Relational 
C) Cultural 
D) Transaction 
E) Physical 
A) Social 
B) Relational 
C) Cultural 
D) Transaction 
E) Physical

Question 20

Issues such as the distance between communicators and the noise in a room are aspects of what type of context?

Accepted Answer

A) Language 
B) Semantic 
C) Physiological 
D) Psychological 
E) Physical 
A) Language 
B) Semantic 
C) Physiological 
D) Psychological 
E) Physical

How will your current communication skills help you when in the workplace?

Active listening ________.

What type of communication skills would be especially helpful for an employee who interacts with a customer on a regular basis?

Which of the following communication tools can be used to build brand awareness?

Why is it important to be aware of the different types of barriers to communication?

Describe the "headline test" in the context of professional business communication.

During the communication process,which of the following acknowledges that one group's learned behaviors may be different than those of another group?

Unambiguous and easily understandable words help improve which aspect of writing?

Which of the following terms best represents the set of circumstances in which you are communicating?

Polish,confidence,and passion are elements of what type of communication skill?

In the workplace,which communication skill is most often used?

________ is the process of influencing your audience to agree with your point of view,recommendation,or request.

Which of the following expands the concept of context and is influenced by social and cultural forces?

An expression that means something different from the literal meaning of the word is an idiom.

According to the American Management Association,of the 721 senior-level professionals interviewed,where are most training dollars in these organizations being spent?

How can you,as the communicator,increase the likelihood that your message will be accurately understood?

In which of the following is an oral communication method required?

Which model of communication considers a broader set of external forces,such as social or relational issues,in the context of the message?

Issues such as the distance between communicators and the noise in a room are aspects of what type of context?

Working With Others: Interpersonal, Intercultural, and Team Communication

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

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Exam 1: Developing Your Professional Presence

How will your current communication skills help you when in the workplace?

Active listening ________.

What type of communication skills would be especially helpful for an employee who interacts with a customer on a regular basis?

Which of the following communication tools can be used to build brand awareness?

Why is it important to be aware of the different types of barriers to communication?

Describe the "headline test" in the context of professional business communication.

During the communication process,which of the following acknowledges that one group's learned behaviors may be different than those of another group?

Unambiguous and easily understandable words help improve which aspect of writing?

Which of the following terms best represents the set of circumstances in which you are communicating?

Polish,confidence,and passion are elements of what type of communication skill?

In the workplace,which communication skill is most often used?

________ is the process of influencing your audience to agree with your point of view,recommendation,or request.

Which of the following expands the concept of context and is influenced by social and cultural forces?

An expression that means something different from the literal meaning of the word is an idiom.

According to the American Management Association,of the 721 senior-level professionals interviewed,where are most training dollars in these organizations being spent?

How can you,as the communicator,increase the likelihood that your message will be accurately understood?

In which of the following is an oral communication method required?

Which model of communication considers a broader set of external forces,such as social or relational issues,in the context of the message?

Issues such as the distance between communicators and the noise in a room are aspects of what type of context?

Working With Others: Interpersonal, Intercultural, and Team Communication

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters