Question 1

If people make decisions without all needed information,what type of conflict will be the likely result?

Accepted Answer

A) Differences of opinion 
B) Competing goals 
C) Faulty assumptions 
D) Relational issues 
E) Ego issues 
A) Differences of opinion 
B) Competing goals 
C) Faulty assumptions 
D) Relational issues 
E) Ego issues

Question 2

Observing behavior can help you interpret meaning,especially if the behavior is inconsistent with a spoken statement.

Accepted Answer

A) True 
 B)False

Question 3

Why have teams become so important to the success of organizations?

Accepted Answer

A) Because one individual does not have all needed skills. 
B) Teams allow individuals to compete and excel. 
C) Team members can use the opportunity to share skills with others. 
D) Teamwork is an enjoyable and positive experience for most. 
E) Teams regulate the flow of productivity,eliminating spikes in the process. 
A) Because one individual does not have all needed skills. 
B) Teams allow individuals to compete and excel. 
C) Team members can use the opportunity to share skills with others. 
D) Teamwork is an enjoyable and positive experience for most. 
E) Teams regulate the flow of productivity,eliminating spikes in the process.

Question 4

Cultures that rely heavily on rituals,rules,and codes of conduct are high in ________.

Accepted Answer

A) power distance 
B) uncertainty avoidance 
C) collectivism 
D) context 
E) ethnocentrism 
A) power distance 
B) uncertainty avoidance 
C) collectivism 
D) context 
E) ethnocentrism

Question 5

Explain the concept of power distance,and how power distance effects the workplace.

Accepted Answer

Power distance is the term Hofstede deve

Question 6

Paraphrasing to ensure understanding ________.

Accepted Answer

A) requires asking for clarification 
B) means asking straightforward questions about what was said 
C) involves repeating exactly what you heard in the same words to make sure you didn't mishear any of the words 
D) is less complicated than asking questions 
E) can help you understand the emotional content behind a statement 
A) requires asking for clarification 
B) means asking straightforward questions about what was said 
C) involves repeating exactly what you heard in the same words to make sure you didn't mishear any of the words 
D) is less complicated than asking questions 
E) can help you understand the emotional content behind a statement

Question 7

Learned and shared patterns in a group or society is referred to as ________.

Accepted Answer

A) culture 
B) ego 
C) ethnocentrism 
D) respect 
E) stereotypes 
A) culture 
B) ego 
C) ethnocentrism 
D) respect 
E) stereotypes

Question 8

According to David Novak,Chairman,CEO,and President of Yum! Brands,what is the best way to give feedback?

Accepted Answer

A) Start with the most negative information first. 
B) Start by identifying what is being done well. 
C) Include transition words such as "and" or "but." 
D) Mix negative feedback between positive feedback. 
E) Start with the most positive comments first. 
A) Start with the most negative information first. 
B) Start by identifying what is being done well. 
C) Include transition words such as "and" or "but." 
D) Mix negative feedback between positive feedback. 
E) Start with the most positive comments first.

Question 9

When working to create a collaborative working climate,how can a team member encourage participation in decision making?

Accepted Answer

A) Support team decisions 
B) Focus on quality 
C) Listen without criticism or judgment 
D) Make productive suggestion to improve team results 
E) Assume other team members will take over the work of less productive members 
A) Support team decisions 
B) Focus on quality 
C) Listen without criticism or judgment 
D) Make productive suggestion to improve team results 
E) Assume other team members will take over the work of less productive members

Question 10

A message that is conveyed through something other than words uses what type of communication technique?

Accepted Answer

A) Passive 
B) Indirect 
C) Nonverbal 
D) Interpretive 
E) Comprehensive 
A) Passive 
B) Indirect 
C) Nonverbal 
D) Interpretive 
E) Comprehensive

Question 11

Groupthink is a phenomenon in which a group reaches a decision by eliminating all critical thinking that threatens consensus.

Accepted Answer

A) True 
 B)False

Question 12

All cultures around the world interpret facial expressions the same way.

Accepted Answer

A) True 
 B)False

Question 13

Listening is widely considered to be one of the most important communication skills.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following will serve to keep the meeting on track and prevent unproductive tangents?

Accepted Answer

A) Create an agenda 
B) Assign a timekeeper 
C) Assign a note taker 
D) Plan for follow-up 
E) Distribute an agenda in advance 
A) Create an agenda 
B) Assign a timekeeper 
C) Assign a note taker 
D) Plan for follow-up 
E) Distribute an agenda in advance

Question 15

Which of the following statements includes a hedge?

Accepted Answer

A) Let's merge the departments. 
B) I may be wrong,but I think that merging the departments might be a good idea. 
C) Merging the departments is definitely the way to go. 
D) Pardon me for interrupting,but we should merge the departments. 
E) We can merge the departments,can't we? 
A) Let's merge the departments. 
B) I may be wrong,but I think that merging the departments might be a good idea. 
C) Merging the departments is definitely the way to go. 
D) Pardon me for interrupting,but we should merge the departments. 
E) We can merge the departments,can't we?

Question 16

How can a communicator develop communication that focuses on the audience?

Accepted Answer

A) By considering barriers that will prevent the audience from listening carefully 
B) By stressing personal interests and areas of knowledge 
C) By eliminating the need for questions 
D) By using the same method of connecting with each audience member 
E) By limiting the opportunity to discuss objections 
A) By considering barriers that will prevent the audience from listening carefully 
B) By stressing personal interests and areas of knowledge 
C) By eliminating the need for questions 
D) By using the same method of connecting with each audience member 
E) By limiting the opportunity to discuss objections

Question 17

Which of the following statements is most likely to be TRUE regarding accusatory language?

Accepted Answer

A) It focuses on your perception rather than assigning blame. 
B) It encourages dialogue with the other person. 
C) It helps you paraphrase your understanding. 
D) It focuses negative attention on the person rather than on the issue. 
E) It is least likely to trigger emotional response. 
A) It focuses on your perception rather than assigning blame. 
B) It encourages dialogue with the other person. 
C) It helps you paraphrase your understanding. 
D) It focuses negative attention on the person rather than on the issue. 
E) It is least likely to trigger emotional response.

Question 18

Avoiding a conflict instead of addressing it ________.

Accepted Answer

A) is never a good choice 
B) is a poor choice if you think you have no chance of resolving the conflict to your satisfaction 
C) should not be done if it interferes with productivity 
D) usually results in a win-win situation 
E) tends to lead to the conflict improving on its own 
A) is never a good choice 
B) is a poor choice if you think you have no chance of resolving the conflict to your satisfaction 
C) should not be done if it interferes with productivity 
D) usually results in a win-win situation 
E) tends to lead to the conflict improving on its own

Question 19

When nonverbal signals reinforce your words,________.

Accepted Answer

A) listeners have greater recall 
B) your audience will not have confidence in your words 
C) your nonverbal communication carries less weight than your words 
D) you undermine your persuasiveness 
E) your cues conflict with your message 
A) listeners have greater recall 
B) your audience will not have confidence in your words 
C) your nonverbal communication carries less weight than your words 
D) you undermine your persuasiveness 
E) your cues conflict with your message

Question 20

Unambiguous language ________.

Accepted Answer

A) has only one meaning 
B) means different things to different people 
C) is likely to lead to errors 
D) can confuse the listener 
E) should be avoided for the sake of clarity 
A) has only one meaning 
B) means different things to different people 
C) is likely to lead to errors 
D) can confuse the listener 
E) should be avoided for the sake of clarity

If people make decisions without all needed information,what type of conflict will be the likely result?

Observing behavior can help you interpret meaning,especially if the behavior is inconsistent with a spoken statement.

Why have teams become so important to the success of organizations?

Cultures that rely heavily on rituals,rules,and codes of conduct are high in ________.

Explain the concept of power distance,and how power distance effects the workplace.

Paraphrasing to ensure understanding ________.

Learned and shared patterns in a group or society is referred to as ________.

According to David Novak,Chairman,CEO,and President of Yum! Brands,what is the best way to give feedback?

When working to create a collaborative working climate,how can a team member encourage participation in decision making?

A message that is conveyed through something other than words uses what type of communication technique?

Groupthink is a phenomenon in which a group reaches a decision by eliminating all critical thinking that threatens consensus.

All cultures around the world interpret facial expressions the same way.

Listening is widely considered to be one of the most important communication skills.

Which of the following will serve to keep the meeting on track and prevent unproductive tangents?

Which of the following statements includes a hedge?

How can a communicator develop communication that focuses on the audience?

Which of the following statements is most likely to be TRUE regarding accusatory language?

Avoiding a conflict instead of addressing it ________.

When nonverbal signals reinforce your words,________.

Unambiguous language ________.

Developing Your Professional Presence

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

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Exam 2: Working With Others: Interpersonal, Intercultural, and Team Communication

If people make decisions without all needed information,what type of conflict will be the likely result?

Observing behavior can help you interpret meaning,especially if the behavior is inconsistent with a spoken statement.

Why have teams become so important to the success of organizations?

Cultures that rely heavily on rituals,rules,and codes of conduct are high in ________.

Explain the concept of power distance,and how power distance effects the workplace.

Paraphrasing to ensure understanding ________.

Learned and shared patterns in a group or society is referred to as ________.

According to David Novak,Chairman,CEO,and President of Yum! Brands,what is the best way to give feedback?

When working to create a collaborative working climate,how can a team member encourage participation in decision making?

A message that is conveyed through something other than words uses what type of communication technique?

Groupthink is a phenomenon in which a group reaches a decision by eliminating all critical thinking that threatens consensus.

All cultures around the world interpret facial expressions the same way.

Listening is widely considered to be one of the most important communication skills.

Which of the following will serve to keep the meeting on track and prevent unproductive tangents?

Which of the following statements includes a hedge?

How can a communicator develop communication that focuses on the audience?

Which of the following statements is most likely to be TRUE regarding accusatory language?

Avoiding a conflict instead of addressing it ________.

When nonverbal signals reinforce your words,________.

Unambiguous language ________.

Developing Your Professional Presence

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters