Question 1

Which of the following is one of the most costly problems in a workplace?

Accepted Answer

A) Lack of communication 
B) Poorly done presentations 
C) Limited listening skills 
D) Turnover 
E) Conflict 
A) Lack of communication 
B) Poorly done presentations 
C) Limited listening skills 
D) Turnover 
E) Conflict

Question 2

All cultures have the same ethical values.

Accepted Answer

A) True 
 B)False

Question 3

Passive listening means ________.

Accepted Answer

A) focusing attentively on what a speaker says 
B) hearing information without actively paying attention to ensure understanding 
C) actively working to understand the information a speaker is providing 
D) trying to interpret the information presented by a speaker 
E) responding to a speaker to acknowledge understanding 
A) focusing attentively on what a speaker says 
B) hearing information without actively paying attention to ensure understanding 
C) actively working to understand the information a speaker is providing 
D) trying to interpret the information presented by a speaker 
E) responding to a speaker to acknowledge understanding

Question 4

A good interpersonal communicator ________.

Accepted Answer

A) limit emails and texts 
B) engages in lengthy monologues 
C) fights off interruptions from the audience to hold onto "the floor" 
D) invites the audience to respond after concisely making his or her point 
E) avoids asking questions that are designed to involve the audience in the conversation 
A) limit emails and texts 
B) engages in lengthy monologues 
C) fights off interruptions from the audience to hold onto "the floor" 
D) invites the audience to respond after concisely making his or her point 
E) avoids asking questions that are designed to involve the audience in the conversation

Question 5

Which of the following statements regarding "I" language is TRUE?

Accepted Answer

A) "I" language focuses on your perception or response instead of assigning blame 
B) "I" language is accusatory and assigns blame. 
C) "I" language is egotistical,and discourages dialogue with the other person. 
D) You shouldn't start a sentence with "I," as this will make your audience think that you are egotistical. 
E) "I" language always discourages the audience. 
A) "I" language focuses on your perception or response instead of assigning blame 
B) "I" language is accusatory and assigns blame. 
C) "I" language is egotistical,and discourages dialogue with the other person. 
D) You shouldn't start a sentence with "I," as this will make your audience think that you are egotistical. 
E) "I" language always discourages the audience.

Question 6

Body language,posture,and gestures ________.

Accepted Answer

A) reveal little about the attitude of the speaker 
B) can help you interpret attitude without listening to any words 
C) only express attitudes of shame or uncertainty 
D) should be interpreted without regard to facial expressions 
E) must be interpreted independently of cultural context 
A) reveal little about the attitude of the speaker 
B) can help you interpret attitude without listening to any words 
C) only express attitudes of shame or uncertainty 
D) should be interpreted without regard to facial expressions 
E) must be interpreted independently of cultural context

Question 7

Conflicts that arise from people just not getting along,and not working very hard to overcome their differences,are said to be caused by ________.

Accepted Answer

A) competing goals 
B) lack of information 
C) differences of opinion 
D) ego issues 
E) relational issues 
A) competing goals 
B) lack of information 
C) differences of opinion 
D) ego issues 
E) relational issues

Question 8

Relational conflicts ________.

Accepted Answer

A) will simply go away if you ignore them 
B) may be a nuisance but have no real business costs 
C) have caused employees to reduce their commitment to the job 
D) can only be solved by using accusatory rather than neutral language 
E) cannot be helped by mediation or intervention from supervisors 
A) will simply go away if you ignore them 
B) may be a nuisance but have no real business costs 
C) have caused employees to reduce their commitment to the job 
D) can only be solved by using accusatory rather than neutral language 
E) cannot be helped by mediation or intervention from supervisors

Question 9

Critically reviewing and judging what you hear takes place when ________ communication.

Accepted Answer

A) paraphrasing 
B) comprehending 
C) interpreting 
D) evaluating 
E) hearing 
A) paraphrasing 
B) comprehending 
C) interpreting 
D) evaluating 
E) hearing

Question 10

Which of the following is a question that is recommended to ask when analyzing your audience?

Accepted Answer

A) Why will they be interested in what you are saying? 
B) What objectives do you want to achieve from your communication? 
C) How quickly can the speech be completed? 
D) What are the points that you do not want to communicate? 
E) How can I avoid questions and objections from the audience? 
A) Why will they be interested in what you are saying? 
B) What objectives do you want to achieve from your communication? 
C) How quickly can the speech be completed? 
D) What are the points that you do not want to communicate? 
E) How can I avoid questions and objections from the audience?

Question 11

Which of the following would show support and provide encouragement to teammates?

Accepted Answer

A) Support team decisions 
B) Identify how individual contributions support the larger team effort 
C) Focus on improvements 
D) Focus on the commitment to the team goals 
E) Use collaborative writing 
A) Support team decisions 
B) Identify how individual contributions support the larger team effort 
C) Focus on improvements 
D) Focus on the commitment to the team goals 
E) Use collaborative writing

Question 12

Research suggests that focusing on the entire face,including both eyes and the mouth,when reading facial expressions is done primarily by people from ________.

Accepted Answer

A) China 
B) Japan 
C) Korea 
D) Germany 
E) Malaysia 
A) China 
B) Japan 
C) Korea 
D) Germany 
E) Malaysia

Question 13

Good teams are results-oriented,meaning the team's success is measured by results,not effort.

Accepted Answer

A) True 
 B)False

Question 14

Describe how to best approach your colleague to get him to listen to your request.

Accepted Answer

Your colleague is focusing on something

Question 15

Which type of culture puts the good of the group before individual interests?

Accepted Answer

A) Individualistic 
B) High context 
C) Polychronic 
D) Collectivist 
E) Monochronic 
A) Individualistic 
B) High context 
C) Polychronic 
D) Collectivist 
E) Monochronic

Question 16

Which of the following is one of the categories of active listening skills?

Accepted Answer

A) Describing 
B) Evaluating 
C) Implying 
D) Interrupting 
E) Conveying 
A) Describing 
B) Evaluating 
C) Implying 
D) Interrupting 
E) Conveying

Question 17

What can be done to ensure all group members plan appropriately for a meeting?

Accepted Answer

A) Incorporate groupthink 
B) Assign a timekeeper 
C) Assign a note taker 
D) Plan for follow-up 
E) Distribute an agenda in advance 
A) Incorporate groupthink 
B) Assign a timekeeper 
C) Assign a note taker 
D) Plan for follow-up 
E) Distribute an agenda in advance

Question 18

Tone of voice is not considered a form of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 19

Teams ________.

Accepted Answer

A) are rarely effective in accomplishing a goal 
B) must involve at least three people 
C) benefit the group as a whole,but not the individual members 
D) are not as important today as they were 20 years ago 
E) collaborate in their efforts to achieve a specific common goal 
A) are rarely effective in accomplishing a goal 
B) must involve at least three people 
C) benefit the group as a whole,but not the individual members 
D) are not as important today as they were 20 years ago 
E) collaborate in their efforts to achieve a specific common goal

Question 20

As you're packing up to leave the office on a Friday afternoon,your boss tells you that she'd like a status report from you as soon as possible.You head out for the weekend and complete the status report first thing Monday morning.When your boss receives it,she complains that she needed it sooner.How could you have avoided this breakdown in communication?

Accepted Answer

The problem is most likely a difference

Which of the following is one of the most costly problems in a workplace?

All cultures have the same ethical values.

Passive listening means ________.

A good interpersonal communicator ________.

Which of the following statements regarding "I" language is TRUE?

Body language,posture,and gestures ________.

Conflicts that arise from people just not getting along,and not working very hard to overcome their differences,are said to be caused by ________.

Relational conflicts ________.

Critically reviewing and judging what you hear takes place when ________ communication.

Which of the following is a question that is recommended to ask when analyzing your audience?

Which of the following would show support and provide encouragement to teammates?

Research suggests that focusing on the entire face,including both eyes and the mouth,when reading facial expressions is done primarily by people from ________.

Good teams are results-oriented,meaning the team's success is measured by results,not effort.

Describe how to best approach your colleague to get him to listen to your request.

Which type of culture puts the good of the group before individual interests?

Which of the following is one of the categories of active listening skills?

What can be done to ensure all group members plan appropriately for a meeting?

Tone of voice is not considered a form of nonverbal communication.

Teams ________.

Developing Your Professional Presence

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters

Exam 2: Working With Others: Interpersonal, Intercultural, and Team Communication

Which of the following is one of the most costly problems in a workplace?

All cultures have the same ethical values.

Passive listening means ________.

A good interpersonal communicator ________.

Which of the following statements regarding "I" language is TRUE?

Body language,posture,and gestures ________.

Conflicts that arise from people just not getting along,and not working very hard to overcome their differences,are said to be caused by ________.

Relational conflicts ________.

Critically reviewing and judging what you hear takes place when ________ communication.

Which of the following is a question that is recommended to ask when analyzing your audience?

Which of the following would show support and provide encouragement to teammates?

Research suggests that focusing on the entire face,including both eyes and the mouth,when reading facial expressions is done primarily by people from ________.

Good teams are results-oriented,meaning the team's success is measured by results,not effort.

Describe how to best approach your colleague to get him to listen to your request.

Which type of culture puts the good of the group before individual interests?

Which of the following is one of the categories of active listening skills?

What can be done to ensure all group members plan appropriately for a meeting?

Tone of voice is not considered a form of nonverbal communication.

Teams ________.

Developing Your Professional Presence

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters