Question 1

Which of the following is an indication of effective leadership skills?

Accepted Answer

A) Keeping the group focused on the most immediate task 
B) Assigning tasks only to those most capable of handling the task 
C) Encouraging positive collaboration 
D) Using a flexible timeline to allow for unforeseen events 
E) Allowing team members to resolve differences in their own way 
A) Keeping the group focused on the most immediate task 
B) Assigning tasks only to those most capable of handling the task 
C) Encouraging positive collaboration 
D) Using a flexible timeline to allow for unforeseen events 
E) Allowing team members to resolve differences in their own way

Question 2

An empathetic listener focuses on the literal content of the communication but not on the emotional content.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is an example of an affective conflict?

Accepted Answer

A) Two employees having different ideas about how to reach a sales goal 
B) Two coworkers disagreeing about the best way to market a new product 
C) Two colleagues becoming personally annoyed at each other after a contentious meeting 
D) Two managers with conflicting opinions on how best to trim the company's budget 
E) Two interns with differing ideas on how to complete a task 
A) Two employees having different ideas about how to reach a sales goal 
B) Two coworkers disagreeing about the best way to market a new product 
C) Two colleagues becoming personally annoyed at each other after a contentious meeting 
D) Two managers with conflicting opinions on how best to trim the company's budget 
E) Two interns with differing ideas on how to complete a task

Question 4

Which of the following has made a strong understanding of culture a requirement for successful businesspeople?

Accepted Answer

A) The increased display of ethnocentrism on the job 
B) The multicultural and global nature of workplaces 
C) The lack of variation in the cultural meaning of nonverbal cues 
D) The increase of high context cultures around the world 
E) The goal of implementing a collectivist culture within international organizations 
A) The increased display of ethnocentrism on the job 
B) The multicultural and global nature of workplaces 
C) The lack of variation in the cultural meaning of nonverbal cues 
D) The increase of high context cultures around the world 
E) The goal of implementing a collectivist culture within international organizations

Question 5

What is the first step in improving active listening skills?

Accepted Answer

A) Actively work to interpret content 
B) Focusing attentively on what a speaker says 
C) Actively work to evaluate content 
D) Responding to acknowledge understanding 
E) Repeating key words and phrases back to the speaker 
A) Actively work to interpret content 
B) Focusing attentively on what a speaker says 
C) Actively work to evaluate content 
D) Responding to acknowledge understanding 
E) Repeating key words and phrases back to the speaker

Question 6

________ threaten someone's sense of personal identity or self-image.

Accepted Answer

A) Competing goals 
B) Faulty assumptions 
C) Differences of opinion 
D) Ego conflicts 
E) Relational differences 
A) Competing goals 
B) Faulty assumptions 
C) Differences of opinion 
D) Ego conflicts 
E) Relational differences

Question 7

________ involves analyzing the meaning of what you hear,read,or see to determine its intention.

Accepted Answer

A) Passive listening 
B) Telecommuting 
C) Listening comprehension 
D) Interpretation 
E) Nonverbal communication 
A) Passive listening 
B) Telecommuting 
C) Listening comprehension 
D) Interpretation 
E) Nonverbal communication

Question 8

Listening comprehension refers to how well you hear what is being said.

Accepted Answer

A) True 
 B)False

Question 9

Conflict that is the result of differences in personalities is said to be ________ conflict.

Accepted Answer

A) cognitive 
B) affective 
C) short term 
D) relational 
E) cultural 
A) cognitive 
B) affective 
C) short term 
D) relational 
E) cultural

Question 10

Within a team,the ________ represents the shared vision of success.

Accepted Answer

A) expected results 
B) goal 
C) standards 
D) formation 
E) leadership 
A) expected results 
B) goal 
C) standards 
D) formation 
E) leadership

Question 11

The active listening skills used when you listen to the spoken word are ________ when you "listen" to what people say in their writing.

Accepted Answer

A) inapplicable 
B) equally useful 
C) much more required 
D) far less effective 
E) rarely used 
A) inapplicable 
B) equally useful 
C) much more required 
D) far less effective 
E) rarely used

Question 12

Using ethnocentrism when dealing with coworkers from other cultures is most appropriate in a U.S.based environment.

Accepted Answer

A) True 
 B)False

Question 13

Analyzing the cause of a conflict serves no useful purpose.

Accepted Answer

A) True 
 B)False

Question 14

Why is teamwork important in today's organizations,and to individual performers?

Accepted Answer

Teams are integral to an organization's

Question 15

If you are involved in an affective conflict,you should ________.

Accepted Answer

A) choose to avoid a confrontation and deny that the problem exists 
B) address the emotional issues before productively discussing the content of your work 
C) use accusatory rather than neutral language to resolve the conflict 
D) compete to win as a means of managing the conflict 
E) frame your comments negatively while expressing your point of view 
A) choose to avoid a confrontation and deny that the problem exists 
B) address the emotional issues before productively discussing the content of your work 
C) use accusatory rather than neutral language to resolve the conflict 
D) compete to win as a means of managing the conflict 
E) frame your comments negatively while expressing your point of view

Question 16

Which type of words or phrases tends to be viewed as exaggerations?

Accepted Answer

A) Accusatory 
B) Provocative 
C) Trigger 
D) Authentic 
E) Biased 
A) Accusatory 
B) Provocative 
C) Trigger 
D) Authentic 
E) Biased

Question 17

The storming stage of team development begins when team members start to manage conflict and establish a consensus about how to work together efficiently.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following best describes the best use of a Gantt chart?

Accepted Answer

A) To create a supportive climate 
B) To assign tasks equitable 
C) To delegate responsibility 
D) To establish a timeline and track progress 
E) To encourage collaboration 
A) To create a supportive climate 
B) To assign tasks equitable 
C) To delegate responsibility 
D) To establish a timeline and track progress 
E) To encourage collaboration

Question 19

Use of which of the following specific types of language is recommended as a strategy for productive communication?

Accepted Answer

A) Unambiguous language 
B) Biased language 
C) Accusatory language 
D) Trigger words 
E) Provocative questions 
A) Unambiguous language 
B) Biased language 
C) Accusatory language 
D) Trigger words 
E) Provocative questions

Question 20

Which of the five dimensions of culture indicates a group who values satisfaction and independent thinking?

Accepted Answer

A) Uncertainty avoidance 
B) Ethics 
C) Power distance 
D) High context versus low context 
E) Individualism versus collectivism 
A) Uncertainty avoidance 
B) Ethics 
C) Power distance 
D) High context versus low context 
E) Individualism versus collectivism

Which of the following is an indication of effective leadership skills?

An empathetic listener focuses on the literal content of the communication but not on the emotional content.

Which of the following is an example of an affective conflict?

Which of the following has made a strong understanding of culture a requirement for successful businesspeople?

What is the first step in improving active listening skills?

________ threaten someone's sense of personal identity or self-image.

________ involves analyzing the meaning of what you hear,read,or see to determine its intention.

Listening comprehension refers to how well you hear what is being said.

Conflict that is the result of differences in personalities is said to be ________ conflict.

Within a team,the ________ represents the shared vision of success.

The active listening skills used when you listen to the spoken word are ________ when you "listen" to what people say in their writing.

Using ethnocentrism when dealing with coworkers from other cultures is most appropriate in a U.S.based environment.

Analyzing the cause of a conflict serves no useful purpose.

Why is teamwork important in today's organizations,and to individual performers?

If you are involved in an affective conflict,you should ________.

Which type of words or phrases tends to be viewed as exaggerations?

The storming stage of team development begins when team members start to manage conflict and establish a consensus about how to work together efficiently.

Which of the following best describes the best use of a Gantt chart?

Use of which of the following specific types of language is recommended as a strategy for productive communication?

Which of the five dimensions of culture indicates a group who values satisfaction and independent thinking?

Developing Your Professional Presence

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

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Exam 2: Working With Others: Interpersonal, Intercultural, and Team Communication

Which of the following is an indication of effective leadership skills?

An empathetic listener focuses on the literal content of the communication but not on the emotional content.

Which of the following is an example of an affective conflict?

Which of the following has made a strong understanding of culture a requirement for successful businesspeople?

What is the first step in improving active listening skills?

________ threaten someone's sense of personal identity or self-image.

________ involves analyzing the meaning of what you hear,read,or see to determine its intention.

Listening comprehension refers to how well you hear what is being said.

Conflict that is the result of differences in personalities is said to be ________ conflict.

Within a team,the ________ represents the shared vision of success.

The active listening skills used when you listen to the spoken word are ________ when you "listen" to what people say in their writing.

Using ethnocentrism when dealing with coworkers from other cultures is most appropriate in a U.S.based environment.

Analyzing the cause of a conflict serves no useful purpose.

Why is teamwork important in today's organizations,and to individual performers?

If you are involved in an affective conflict,you should ________.

Which type of words or phrases tends to be viewed as exaggerations?

The storming stage of team development begins when team members start to manage conflict and establish a consensus about how to work together efficiently.

Which of the following best describes the best use of a Gantt chart?

Use of which of the following specific types of language is recommended as a strategy for productive communication?

Which of the five dimensions of culture indicates a group who values satisfaction and independent thinking?

Developing Your Professional Presence

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters