Question 1

Biased language suggests prejudice,prejudgment,or disrespect.

Accepted Answer

A) True 
 B)False

Question 2

Genuine requests for information and opinion fall under the category of ________ questions.

Accepted Answer

A) accusatory 
B) trigger 
C) authentic 
D) biased 
E) symbolic 
A) accusatory 
B) trigger 
C) authentic 
D) biased 
E) symbolic

Question 3

Identify five considerations for assembling an effective team and discuss best practices for each.

Accepted Answer

1.How big should my team be? Create team

Question 4

Asking "What do you think?" at the end of a presentation is not recommended,as it is too simple a question to move the discussion forward.

Accepted Answer

A) True 
 B)False

Question 5

Carol approaches a coworker,shaking her head as she does so.With a frown on her face,she angrily asks,"Did you finish the report yet?" Describe the nonverbal communication in this situation.How does it impact the meaning of Carol's words?

Accepted Answer

Nonverbal communication refers to messag

Question 6

Accusatory language focuses negative attention on the issue rather than on the person.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following terms best represents a culture that values punctuality and efficiency?

Accepted Answer

A) High-context culture 
B) Polychronic culture 
C) Collectivist culture 
D) Low-context culture 
E) Monochronic culture 
A) High-context culture 
B) Polychronic culture 
C) Collectivist culture 
D) Low-context culture 
E) Monochronic culture

Question 8

How can a team leader help to resolve conflict within the group?

Accepted Answer

A) Require fact based judgments for all decisions made by the group. 
B) Require those in conflict to work on a project together so they can appreciate individual talents. 
C) Schedule regular meetings to keep employees and projects on track. 
D) Use a Gantt chart to map out conflict resolution ideas. 
E) Listen carefully and offer an impartial resolution. 
A) Require fact based judgments for all decisions made by the group. 
B) Require those in conflict to work on a project together so they can appreciate individual talents. 
C) Schedule regular meetings to keep employees and projects on track. 
D) Use a Gantt chart to map out conflict resolution ideas. 
E) Listen carefully and offer an impartial resolution.

Question 9

What can a meeting organizer do to ensure everyone understands deadlines and agreed upon actions?

Accepted Answer

A) Include minutes from the previous meeting 
B) Use a time keeper during the course of the meeting 
C) Follow an agenda 
D) Include a wrap-up as the last item on the agenda 
E) Be sure everyone has a copy of the agenda before the meeting begins 
A) Include minutes from the previous meeting 
B) Use a time keeper during the course of the meeting 
C) Follow an agenda 
D) Include a wrap-up as the last item on the agenda 
E) Be sure everyone has a copy of the agenda before the meeting begins

Question 10

In a high-context culture,________.

Accepted Answer

A) direct conversation is the norm 
B) people tend to get right to the point 
C) people use unambiguous language to communicate 
D) meaning is conveyed through context 
E) people use explicit language to communicate a message 
A) direct conversation is the norm 
B) people tend to get right to the point 
C) people use unambiguous language to communicate 
D) meaning is conveyed through context 
E) people use explicit language to communicate a message

Question 11

Using a strong and positive tone of voice will ________.

Accepted Answer

A) undermine your persuasiveness 
B) come across as arrogant,and is not recommended 
C) make your audience receptive to your ideas 
D) cause you to sound hesitant 
E) lead the audience to believe that you doubt what you are saying 
A) undermine your persuasiveness 
B) come across as arrogant,and is not recommended 
C) make your audience receptive to your ideas 
D) cause you to sound hesitant 
E) lead the audience to believe that you doubt what you are saying

Question 12

Which of the following terms refers to an oversimplified image or generalization of a group?

Accepted Answer

A) Context 
B) Ethnocentrism 
C) Cultural stereotype 
D) Power distance 
E) Uncertainty avoidance 
A) Context 
B) Ethnocentrism 
C) Cultural stereotype 
D) Power distance 
E) Uncertainty avoidance

Question 13

According to Hofstede,organizations with high ________ are formal and hierarchical,and have clear separation between superiors and subordinates.

Accepted Answer

A) power distance 
B) uncertainty avoidance 
C) collectivism 
D) context 
E) time orientation 
A) power distance 
B) uncertainty avoidance 
C) collectivism 
D) context 
E) time orientation

Question 14

The ability to manage conflict and establish a consensus about communication and accountability usually occurs in which stage of Tuckman's process?

Accepted Answer

A) Standardization 
B) Norming 
C) Goal setting 
D) Teaming 
E) Leading 
A) Standardization 
B) Norming 
C) Goal setting 
D) Teaming 
E) Leading

Question 15

A collectivist culture puts the needs of the group before individual interests.

Accepted Answer

A) True 
 B)False

Question 16

Interpretation involves analyzing the meaning of what you hear,read,or see.

Accepted Answer

A) True 
 B)False

Question 17

Discuss the costs of conflict in the workplace.

Accepted Answer

Conflict can include differences in opin

Question 18

When a supervisor has to criticize the work of a subordinate,what type of technique will help the subordinate be more receptive to the information?

Accepted Answer

A) Using accusatory language so there will be no misunderstanding 
B) Using biased language 
C) Sending mixed signals by using nonverbal cues that let the employee know the issue isn't really critical,while using strong words to describe the issue 
D) Phrasing the comment as positively as possible 
E) Using ambiguous language 
A) Using accusatory language so there will be no misunderstanding 
B) Using biased language 
C) Sending mixed signals by using nonverbal cues that let the employee know the issue isn't really critical,while using strong words to describe the issue 
D) Phrasing the comment as positively as possible 
E) Using ambiguous language

Question 19

Which of the following will help teams learn collectively,fix issues quickly,and ensure that the best ideas are put into action?

Accepted Answer

A) Communicating frequently 
B) Using a storming technique 
C) Using predetermined team standards 
D) Dividing the work equitably 
E) Having clearly defined roles and areas of expertise 
A) Communicating frequently 
B) Using a storming technique 
C) Using predetermined team standards 
D) Dividing the work equitably 
E) Having clearly defined roles and areas of expertise

Question 20

Which of the following is most likely to trigger a positive response by the audience?

Accepted Answer

A) Biased language 
B) "I" language 
C) Provocative questions 
D) Accusatory language 
E) Trigger words 
A) Biased language 
B) "I" language 
C) Provocative questions 
D) Accusatory language 
E) Trigger words

Biased language suggests prejudice,prejudgment,or disrespect.

Genuine requests for information and opinion fall under the category of ________ questions.

Identify five considerations for assembling an effective team and discuss best practices for each.

Asking "What do you think?" at the end of a presentation is not recommended,as it is too simple a question to move the discussion forward.

Carol approaches a coworker,shaking her head as she does so.With a frown on her face,she angrily asks,"Did you finish the report yet?" Describe the nonverbal communication in this situation.How does it impact the meaning of Carol's words?

Accusatory language focuses negative attention on the issue rather than on the person.

Which of the following terms best represents a culture that values punctuality and efficiency?

How can a team leader help to resolve conflict within the group?

What can a meeting organizer do to ensure everyone understands deadlines and agreed upon actions?

In a high-context culture,________.

Using a strong and positive tone of voice will ________.

Which of the following terms refers to an oversimplified image or generalization of a group?

According to Hofstede,organizations with high ________ are formal and hierarchical,and have clear separation between superiors and subordinates.

The ability to manage conflict and establish a consensus about communication and accountability usually occurs in which stage of Tuckman's process?

A collectivist culture puts the needs of the group before individual interests.

Interpretation involves analyzing the meaning of what you hear,read,or see.

Discuss the costs of conflict in the workplace.

When a supervisor has to criticize the work of a subordinate,what type of technique will help the subordinate be more receptive to the information?

Which of the following will help teams learn collectively,fix issues quickly,and ensure that the best ideas are put into action?

Which of the following is most likely to trigger a positive response by the audience?

Developing Your Professional Presence

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters

Exam 2: Working With Others: Interpersonal, Intercultural, and Team Communication

Biased language suggests prejudice,prejudgment,or disrespect.

Genuine requests for information and opinion fall under the category of ________ questions.

Identify five considerations for assembling an effective team and discuss best practices for each.

Asking "What do you think?" at the end of a presentation is not recommended,as it is too simple a question to move the discussion forward.

Carol approaches a coworker,shaking her head as she does so.With a frown on her face,she angrily asks,"Did you finish the report yet?" Describe the nonverbal communication in this situation.How does it impact the meaning of Carol's words?

Accusatory language focuses negative attention on the issue rather than on the person.

Which of the following terms best represents a culture that values punctuality and efficiency?

How can a team leader help to resolve conflict within the group?

What can a meeting organizer do to ensure everyone understands deadlines and agreed upon actions?

In a high-context culture,________.

Using a strong and positive tone of voice will ________.

Which of the following terms refers to an oversimplified image or generalization of a group?

According to Hofstede,organizations with high ________ are formal and hierarchical,and have clear separation between superiors and subordinates.

The ability to manage conflict and establish a consensus about communication and accountability usually occurs in which stage of Tuckman's process?

A collectivist culture puts the needs of the group before individual interests.

Interpretation involves analyzing the meaning of what you hear,read,or see.

Discuss the costs of conflict in the workplace.

When a supervisor has to criticize the work of a subordinate,what type of technique will help the subordinate be more receptive to the information?

Which of the following will help teams learn collectively,fix issues quickly,and ensure that the best ideas are put into action?

Which of the following is most likely to trigger a positive response by the audience?

Developing Your Professional Presence

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters