Question 1

An organization's culture can be revealed through non-verbal as well as verbal signals.

Accepted Answer

A) True 
 B)False

Question 2

Passive verbs should always be eliminated from business writing.

Accepted Answer

A) True 
 B)False

Question 3

"If your suggestion for improving company procedures is accepted, you will receive a monetary award and your picture will be printed in the company newsletter." This sentence is an example of an extrinsic motivator.

Accepted Answer

A) True 
 B)False

Question 4

Business writers should use the same professional style in all of their documents.

Accepted Answer

A) True 
 B)False

Question 5

Companies need to pay closer attention to building trust, well-being, and social capital, rather than focusing on more traditional understandings of meeting customers' needs.

Accepted Answer

A) True 
 B)False

Question 6

Those asked to implement your ideas after they've been approved are classified as the _____ audience.

Accepted Answer

The answer of Those asked to implement your ideas after...

Question 7

Which of the following would be the MOST acceptable way to describe a person with a disability?

Accepted Answer

A) Blind person 
B) AIDS victim 
C) Uses a wheel chair 
D) Abnormal person 
A) Blind person 
B) AIDS victim 
C) Uses a wheel chair 
D) Abnormal person

Question 8

To make a photograph bias-free, all you have to do is include people of different races.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following would be considered ageist language?

Accepted Answer

A) "Charles Dickens was only 58 years old when he died." 
B) "Persons 62 years of age and older are eligible for early retirement benefits." 
C) "The premiere was attended by Tina Meinkoth, the producer of Cat's Eyes, and Eddy Filmore, the eighty-year-old filmmaker." 
D) "The suspect is a Caucasian male, approximately 183 cm tall, 82 kg, 70 years of age, with brown hair and blue eyes." 
A) "Charles Dickens was only 58 years old when he died." 
B) "Persons 62 years of age and older are eligible for early retirement benefits." 
C) "The premiere was attended by Tina Meinkoth, the producer of Cat's Eyes, and Eddy Filmore, the eighty-year-old filmmaker." 
D) "The suspect is a Caucasian male, approximately 183 cm tall, 82 kg, 70 years of age, with brown hair and blue eyes."

Question 10

_____ characteristics are qualitative rather than quantitative: values, beliefs, goals, and lifestyles.

Accepted Answer

The answer of _____ characteristics are qualitative rather than quantitative:...

Question 11

Cheryl Berry, M.D., has just been named your company physician.In a press release describing her appointment, you should refer to her as:

Accepted Answer

A) Cheryl 
B) Ms.Berry 
C) Mrs.Berry 
D) Dr.Berry 
A) Cheryl 
B) Ms.Berry 
C) Mrs.Berry 
D) Dr.Berry

Question 12

Where in a message should good news appear?

Accepted Answer

A) In the middle, at the heart of the information. 
B) In the opening paragraph, where it will be emphasized. 
C) In the conclusion, so readers will remember it. 
D) In the second paragraph, where readers will spend the most time. 
A) In the middle, at the heart of the information. 
B) In the opening paragraph, where it will be emphasized. 
C) In the conclusion, so readers will remember it. 
D) In the second paragraph, where readers will spend the most time.

Question 13

"Your order was shipped today." Indicate the option that both correctly evaluates the sentence and correctly explains the reason for the evaluation.

Accepted Answer

A) Lacks you-attitude because it is passive. 
B) Good you-attitude because it focuses on what the reader will receive. 
C) Good you-attitude because it stresses what the reader wants to know. 
D) Lacks you-attitude because it does not specify what the order is or when it will arrive. 
A) Lacks you-attitude because it is passive. 
B) Good you-attitude because it focuses on what the reader will receive. 
C) Good you-attitude because it stresses what the reader wants to know. 
D) Lacks you-attitude because it does not specify what the order is or when it will arrive.

Question 14

When some of your information is new to the reader, what techniques can you use to present the information effectively? Explain why these techniques will likely be successful.

Accepted Answer

Answers include the following: making a

Question 15

Using "people-first language" means:

Accepted Answer

A) Creating positive emphasis through complimentary, upbeat statements about the people with whom you work. 
B) Stating employees' names first, and then giving their titles. 
C) Naming the person first, then mentioning any disability or disease that you need to discuss. 
D) Emphasizing the goals of the people in an organization rather than the organization's goals. 
A) Creating positive emphasis through complimentary, upbeat statements about the people with whom you work. 
B) Stating employees' names first, and then giving their titles. 
C) Naming the person first, then mentioning any disability or disease that you need to discuss. 
D) Emphasizing the goals of the people in an organization rather than the organization's goals.

Question 16

You are responding to a letter from a potential new client named Pat Fox and do not know if "Pat" is a man or a woman.Which of the following is the LEAST acceptable strategy?

Accepted Answer

A) Assume that Pat is male, since no title was given, and write "Dear Mr.Fox." 
B) Call the company to ask the receptionist whether Pat Fox is male or female. 
C) Use the full name in the salutation and write "Dear Pat Fox." 
D) Use a letter format that omits the salutation. 
A) Assume that Pat is male, since no title was given, and write "Dear Mr.Fox." 
B) Call the company to ask the receptionist whether Pat Fox is male or female. 
C) Use the full name in the salutation and write "Dear Pat Fox." 
D) Use a letter format that omits the salutation.

Question 17

Language is _____ when it treats all ages fairly.

Accepted Answer

The answer of Language is _____ when it treats all...

Question 18

"We are happy to inform you that you have been chosen to receive a Platinum VISA." Does this sentence have good you-attitude?

Accepted Answer

A) Yes, since it is positive. 
B) Yes, since it contains a reader benefit. 
C) No, since the sentence does not begin with "you." 
D) No, since the reader doesn't care about the writer's emotions. 
A) Yes, since it is positive. 
B) Yes, since it contains a reader benefit. 
C) No, since the sentence does not begin with "you." 
D) No, since the reader doesn't care about the writer's emotions.

Question 19

Identify three situations in which you need to provide more detail and evidence that there will be a reader benefit, even though the logic of your document is sound.Explain why you have chosen these three situations.

Accepted Answer

Answers include the following: the reade

Question 20

Identify three tactics to try if your readers disagree with what you have to say, and explain why these tactics are effective.

Accepted Answer

Answers include the following: starting

An organization's culture can be revealed through non-verbal as well as verbal signals.

Passive verbs should always be eliminated from business writing.

"If your suggestion for improving company procedures is accepted, you will receive a monetary award and your picture will be printed in the company newsletter." This sentence is an example of an extrinsic motivator.

Business writers should use the same professional style in all of their documents.

Companies need to pay closer attention to building trust, well-being, and social capital, rather than focusing on more traditional understandings of meeting customers' needs.

Those asked to implement your ideas after they've been approved are classified as the _____ audience.

Which of the following would be the MOST acceptable way to describe a person with a disability?

To make a photograph bias-free, all you have to do is include people of different races.

Which of the following would be considered ageist language?

_____ characteristics are qualitative rather than quantitative: values, beliefs, goals, and lifestyles.

Cheryl Berry, M.D., has just been named your company physician.In a press release describing her appointment, you should refer to her as:

Where in a message should good news appear?

"Your order was shipped today." Indicate the option that both correctly evaluates the sentence and correctly explains the reason for the evaluation.

When some of your information is new to the reader, what techniques can you use to present the information effectively? Explain why these techniques will likely be successful.

Using "people-first language" means:

You are responding to a letter from a potential new client named Pat Fox and do not know if "Pat" is a man or a woman.Which of the following is the LEAST acceptable strategy?

Language is _____ when it treats all ages fairly.

"We are happy to inform you that you have been chosen to receive a Platinum VISA." Does this sentence have good you-attitude?

Identify three situations in which you need to provide more detail and evidence that there will be a reader benefit, even though the logic of your document is sound.Explain why you have chosen these three situations.

Identify three tactics to try if your readers disagree with what you have to say, and explain why these tactics are effective.

Communicating in a Changing Business World

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Working and Writing in Teams

Routine Messages

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters

Exam 2: Adapting to Audiences

An organization's culture can be revealed through non-verbal as well as verbal signals.

Passive verbs should always be eliminated from business writing.

"If your suggestion for improving company procedures is accepted, you will receive a monetary award and your picture will be printed in the company newsletter." This sentence is an example of an extrinsic motivator.

Business writers should use the same professional style in all of their documents.

Companies need to pay closer attention to building trust, well-being, and social capital, rather than focusing on more traditional understandings of meeting customers' needs.

Those asked to implement your ideas after they've been approved are classified as the _____ audience.

Which of the following would be the MOST acceptable way to describe a person with a disability?

To make a photograph bias-free, all you have to do is include people of different races.

Which of the following would be considered ageist language?

_____ characteristics are qualitative rather than quantitative: values, beliefs, goals, and lifestyles.

Cheryl Berry, M.D., has just been named your company physician.In a press release describing her appointment, you should refer to her as:

Where in a message should good news appear?

"Your order was shipped today." Indicate the option that both correctly evaluates the sentence and correctly explains the reason for the evaluation.

When some of your information is new to the reader, what techniques can you use to present the information effectively? Explain why these techniques will likely be successful.

Using "people-first language" means:

You are responding to a letter from a potential new client named Pat Fox and do not know if "Pat" is a man or a woman.Which of the following is the LEAST acceptable strategy?

Language is _____ when it treats all ages fairly.

"We are happy to inform you that you have been chosen to receive a Platinum VISA." Does this sentence have good you-attitude?

Identify three situations in which you need to provide more detail and evidence that there will be a reader benefit, even though the logic of your document is sound.Explain why you have chosen these three situations.

Identify three tactics to try if your readers disagree with what you have to say, and explain why these tactics are effective.

Communicating in a Changing Business World

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Working and Writing in Teams

Routine Messages

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters