Question 1

What is the purpose of force-field analysis in the change management process?

Accepted Answer

The purpose of force-field analysis is to analyze a condition and to plan corrective
actions. Refer to Figure 9.3, which shows that the analysis therefore begins with a statement of the current state or condition and a statement of the desired future state or condition. The analysis then attempts to plot the forces that are supporting or driving toward the future state as well as the forces that are restraining the future state from being put into action. A force-field analysis is an important first step in a change plan. It helps organizations to identify issues by requiring change planners to first identify a future desired state rather than to focus solely on existing problems. It also helps planners to identify suitable courses of action to initiate a change implementation.
Refer to Figure 9.3: Force-Field Analysis.

Question 2

Lewin believed that organizational change could be achieved only by changing behaviours at the individual level.

Accepted Answer

A) True 
 B)False  False

Question 3

What term best defines an organizational system that receives inputs from its external environment?

Accepted Answer

A) environmental system 
B) strategic system 
C) open system 
D) integrated system 
A) environmental system 
B) strategic system 
C) open system 
D) integrated system C

Question 4

Which of the following is one of the main benefits of action research?

Accepted Answer

A) it identifies the problems and action planning around methods of enhancing change 
B) each of the successive steps taken to implement change is based on input from stakeholders and uses information from prior steps 
C) to establishes new norms and modes of behaviour that are likely to reinforce the change that has taken place 
D) each of the successive steps taken to implement change is based on enhancing the driving forces and reducing the restraining forces 
A) it identifies the problems and action planning around methods of enhancing change 
B) each of the successive steps taken to implement change is based on input from stakeholders and uses information from prior steps 
C) to establishes new norms and modes of behaviour that are likely to reinforce the change that has taken place 
D) each of the successive steps taken to implement change is based on enhancing the driving forces and reducing the restraining forces

Question 5

The most difficult stage in the change process is to achieve full buy-in from all stakeholders.

Accepted Answer

A) True 
 B)False

Question 6

In order to lead change,researchers suggest that HR professionals should be able to identify the activities,outcomes,and human capital necessary for a business to succeed in its market.What is this HR competency?

Accepted Answer

A) strategic positioner 
B) credible activist 
C) paradox navigator 
D) communicator 
E) systems thinker 
A) strategic positioner 
B) credible activist 
C) paradox navigator 
D) communicator 
E) systems thinker

Question 7

In order to lead change,researchers suggest that HR professionals must be able to understand all aspects of the business,including what customers value about the firm's products or services.What is this HR competency?

Accepted Answer

A) credible activist 
B) communicator 
C) strategic positioner 
D) systems thinker 
A) credible activist 
B) communicator 
C) strategic positioner 
D) systems thinker

Question 8

Change occurs as a form of adaptation and as a result of learning,and so the most important attributes that an organization can develop in order to promote emergent change are those of a learning organization.Define organizational learning and the five elements it comprises.

Accepted Answer

Organizational learning is one of the mo

Question 9

Senge suggests that our primary tasks in complex human systems are to become more reflective on the reasoning that guides our actions and to gradually improve our theories in use.

Accepted Answer

A) True 
 B)False

Question 10

Research suggests that up to 70 percent of organizational change efforts fail.

Accepted Answer

A) True 
 B)False

Question 11

Personal mastery allows knowledge from any individual in the organization to become incorporated into the firm's culture and processes.

Accepted Answer

A) True 
 B)False

Question 12

Both the planned and emergent approaches to change share an emphasis on the importance of learning,of having a shared sense of purpose,and of being able to adapt the change implementation as it progresses.

Accepted Answer

A) True 
 B)False

Question 13

Force-field analysis is a framework for analyzing a problem that seeks to identify all the relevant factors and stakeholders that are acting to either sustain the current state or to move away from the current state.

Accepted Answer

A) True 
 B)False

Question 14

Describe John Kotter's eight-step model of change.

Accepted Answer

Kotter's eight steps include: (1)estab

Question 15

What two aspects are critical to organizational change efforts and foundational to the HR function in managing change?

Accepted Answer

A) clarifying and communicating the policies and total reward systems 
B) integrating business strategy with all human resource functions training and education 
C) initiating and evaluating all human resource functions 
D) clarifying and communicating the values and organizational learning 
A) clarifying and communicating the policies and total reward systems 
B) integrating business strategy with all human resource functions training and education 
C) initiating and evaluating all human resource functions 
D) clarifying and communicating the values and organizational learning

Question 16

Which element of a learning organization combines individual ideas and team efforts to arrive at something that could not have been achieved by the individual on his or her own?

Accepted Answer

A) team learning 
B) mental models 
C) shared vision 
D) systems thinking 
A) team learning 
B) mental models 
C) shared vision 
D) systems thinking

Question 17

The most important aspects of the job of a general manager include implementing change initiatives.

Accepted Answer

A) True 
 B)False

Question 18

The first step in force-field analysis is to describe the future state.

Accepted Answer

A) True 
 B)False

Question 19

"Unfreezing" is an initial stage in an organizational change process.

Accepted Answer

A) True 
 B)False

Question 20

Economic and environmental issues are strong drivers of organizational change.What level of change are these drivers?

Accepted Answer

A) industry level 
B) organization level 
C) society level 
D) economic level 
A) industry level 
B) organization level 
C) society level 
D) economic level

What is the purpose of force-field analysis in the change management process?

Lewin believed that organizational change could be achieved only by changing behaviours at the individual level.

What term best defines an organizational system that receives inputs from its external environment?

Which of the following is one of the main benefits of action research?

The most difficult stage in the change process is to achieve full buy-in from all stakeholders.

In order to lead change,researchers suggest that HR professionals should be able to identify the activities,outcomes,and human capital necessary for a business to succeed in its market.What is this HR competency?

In order to lead change,researchers suggest that HR professionals must be able to understand all aspects of the business,including what customers value about the firm's products or services.What is this HR competency?

Change occurs as a form of adaptation and as a result of learning,and so the most important attributes that an organization can develop in order to promote emergent change are those of a learning organization.Define organizational learning and the five elements it comprises.

Senge suggests that our primary tasks in complex human systems are to become more reflective on the reasoning that guides our actions and to gradually improve our theories in use.

Research suggests that up to 70 percent of organizational change efforts fail.

Personal mastery allows knowledge from any individual in the organization to become incorporated into the firm's culture and processes.

Both the planned and emergent approaches to change share an emphasis on the importance of learning,of having a shared sense of purpose,and of being able to adapt the change implementation as it progresses.

Force-field analysis is a framework for analyzing a problem that seeks to identify all the relevant factors and stakeholders that are acting to either sustain the current state or to move away from the current state.

Describe John Kotter's eight-step model of change.

What two aspects are critical to organizational change efforts and foundational to the HR function in managing change?

Which element of a learning organization combines individual ideas and team efforts to arrive at something that could not have been achieved by the individual on his or her own?

The most important aspects of the job of a general manager include implementing change initiatives.

The first step in force-field analysis is to describe the future state.

"Unfreezing" is an initial stage in an organizational change process.

Economic and environmental issues are strong drivers of organizational change.What level of change are these drivers?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

HR Assessment and Analytics

Filters

Exam 9: Change Management

What is the purpose of force-field analysis in the change management process?

Lewin believed that organizational change could be achieved only by changing behaviours at the individual level.

What term best defines an organizational system that receives inputs from its external environment?

Which of the following is one of the main benefits of action research?

The most difficult stage in the change process is to achieve full buy-in from all stakeholders.

In order to lead change,researchers suggest that HR professionals should be able to identify the activities,outcomes,and human capital necessary for a business to succeed in its market.What is this HR competency?

In order to lead change,researchers suggest that HR professionals must be able to understand all aspects of the business,including what customers value about the firm's products or services.What is this HR competency?

Change occurs as a form of adaptation and as a result of learning,and so the most important attributes that an organization can develop in order to promote emergent change are those of a learning organization.Define organizational learning and the five elements it comprises.

Senge suggests that our primary tasks in complex human systems are to become more reflective on the reasoning that guides our actions and to gradually improve our theories in use.

Research suggests that up to 70 percent of organizational change efforts fail.

Personal mastery allows knowledge from any individual in the organization to become incorporated into the firm's culture and processes.

Both the planned and emergent approaches to change share an emphasis on the importance of learning,of having a shared sense of purpose,and of being able to adapt the change implementation as it progresses.

Force-field analysis is a framework for analyzing a problem that seeks to identify all the relevant factors and stakeholders that are acting to either sustain the current state or to move away from the current state.

Describe John Kotter's eight-step model of change.

What two aspects are critical to organizational change efforts and foundational to the HR function in managing change?

Which element of a learning organization combines individual ideas and team efforts to arrive at something that could not have been achieved by the individual on his or her own?

The most important aspects of the job of a general manager include implementing change initiatives.

The first step in force-field analysis is to describe the future state.

"Unfreezing" is an initial stage in an organizational change process.

Economic and environmental issues are strong drivers of organizational change.What level of change are these drivers?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

HR Assessment and Analytics

Filters