Question 1

Organizational change occurs in response to economic-level developments.

Accepted Answer

A) True 
 B)False

Question 2

The ability to manage change is such an important organizational competency that some scholars believe it is the only form of sustainable competitive advantage.

Accepted Answer

A) True 
 B)False

Question 3

Force-field analysis is an approach to understanding and changing individual or group perceptions and behaviours by seeking to understand the interdependent forces that act on individuals or groups and that motivate them toward certain courses of action and restrain them from others.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is common to all models of planned change?

Accepted Answer

A) the assumption that action planning enhances change 
B) the assumption that change is a process that can be segmented into discrete and necessary steps that organizations all pass through en route to successful change 
C) the assumption that change is based on information from evidence-based research 
D) the assumption that leadership commitment and behaviours reinforce the change process 
A) the assumption that action planning enhances change 
B) the assumption that change is a process that can be segmented into discrete and necessary steps that organizations all pass through en route to successful change 
C) the assumption that change is based on information from evidence-based research 
D) the assumption that leadership commitment and behaviours reinforce the change process

Question 5

Action research is typified by encouraging participation in decision making and open expression of conflicting views,using valid information,and widespread and open testing of evaluations.

Accepted Answer

A) True 
 B)False

Question 6

In order to lead change,researchers suggest that HR professionals should be able to understand and work from different points of view and different mental models.

Accepted Answer

A) True 
 B)False

Question 7

What type of feedback would a small restaurant use to determine whether it has met its goals?

Accepted Answer

A) performance feedback 
B) productivity feedback 
C) negative feedback 
D) positive feedback 
A) performance feedback 
B) productivity feedback 
C) negative feedback 
D) positive feedback

Question 8

Mental model is the understanding of one's purpose and the development of a personal vision.

Accepted Answer

A) True 
 B)False

Question 9

Systems thinking views change issues within the framework of the entire organization.

Accepted Answer

A) True 
 B)False

Question 10

A change initiative is undertaken to improve organizational efficiency,productivity,and/or competitiveness.This affects the size of the firm's workforce,its costs,and its work processes.Which type of change initiative is this?

Accepted Answer

A) outsourcing 
B) acquisitions 
C) downsizing 
D) restructuring 
A) outsourcing 
B) acquisitions 
C) downsizing 
D) restructuring

Question 11

According to Lewin,efforts focused on changing individual behaviours alone would be insufficient to bring about effective and sustainable change.

Accepted Answer

A) True 
 B)False

Question 12

Organizations are complex,closed systems that both influence and are influenced by?their environment.

Accepted Answer

A) True 
 B)False

Question 13

"Moving" is a stage in the change process that involves putting policies,practices,and structures in place to establish new norms around an organizational change.

Accepted Answer

A) True 
 B)False

Question 14

Once the organization's need for change has been identified,has the buy-in from all stakeholders,and has implemented the change,what is the final step in the change process?

Accepted Answer

A) reviewing the need for change 
B) sustaining the change 
C) planning future change 
D) diagnosing past and future change 
A) reviewing the need for change 
B) sustaining the change 
C) planning future change 
D) diagnosing past and future change

Question 15

What is the most difficult stage in the change process?

Accepted Answer

A) diagnosing what needs to change 
B) recognizing the need for change 
C) planning and preparing for change 
D) implementing and sustaining the change 
A) diagnosing what needs to change 
B) recognizing the need for change 
C) planning and preparing for change 
D) implementing and sustaining the change

Question 16

Positive feedback is the kind of information that tells whether the system is achieving its goal.

Accepted Answer

A) True 
 B)False

Question 17

Once the organization's need for change has been identified and has the buy-in from all stakeholders,what is the next step in the change process?

Accepted Answer

A) reviewing the need for change 
B) diagnosing what needs to change 
C) planning and preparing for change 
D) implementing and sustaining the change 
A) reviewing the need for change 
B) diagnosing what needs to change 
C) planning and preparing for change 
D) implementing and sustaining the change

Question 18

In order to lead change,researchers suggest that HR professionals should possess a specific set of competencies.Describe two of these competencies.

Accepted Answer

• Strategic positioner—to be able to ide

Question 19

Change efforts should be guided by a set of established values,and all change involves new learning.

Accepted Answer

A) True 
 B)False

Question 20

Edgar Schein expanded on Lewin's three-step model by suggesting that the process of unfreezing requires three conditions to unfreeze current behaviours.Describe these three conditions.?OR?Describe the three conditions that will help reduce resistance to organizational change efforts.

Accepted Answer

∙ Disconfirmation of the validity of the

Organizational change occurs in response to economic-level developments.

The ability to manage change is such an important organizational competency that some scholars believe it is the only form of sustainable competitive advantage.

Force-field analysis is an approach to understanding and changing individual or group perceptions and behaviours by seeking to understand the interdependent forces that act on individuals or groups and that motivate them toward certain courses of action and restrain them from others.

Which of the following is common to all models of planned change?

Action research is typified by encouraging participation in decision making and open expression of conflicting views,using valid information,and widespread and open testing of evaluations.

In order to lead change,researchers suggest that HR professionals should be able to understand and work from different points of view and different mental models.

What type of feedback would a small restaurant use to determine whether it has met its goals?

Mental model is the understanding of one's purpose and the development of a personal vision.

Systems thinking views change issues within the framework of the entire organization.

A change initiative is undertaken to improve organizational efficiency,productivity,and/or competitiveness.This affects the size of the firm's workforce,its costs,and its work processes.Which type of change initiative is this?

According to Lewin,efforts focused on changing individual behaviours alone would be insufficient to bring about effective and sustainable change.

Organizations are complex,closed systems that both influence and are influenced by?their environment.

"Moving" is a stage in the change process that involves putting policies,practices,and structures in place to establish new norms around an organizational change.

Once the organization's need for change has been identified,has the buy-in from all stakeholders,and has implemented the change,what is the final step in the change process?

What is the most difficult stage in the change process?

Positive feedback is the kind of information that tells whether the system is achieving its goal.

Once the organization's need for change has been identified and has the buy-in from all stakeholders,what is the next step in the change process?

In order to lead change,researchers suggest that HR professionals should possess a specific set of competencies.Describe two of these competencies.

Change efforts should be guided by a set of established values,and all change involves new learning.

Edgar Schein expanded on Lewin's three-step model by suggesting that the process of unfreezing requires three conditions to unfreeze current behaviours.Describe these three conditions.?OR?Describe the three conditions that will help reduce resistance to organizational change efforts.

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

HR Assessment and Analytics

Filters

Exam 9: Change Management

Organizational change occurs in response to economic-level developments.

The ability to manage change is such an important organizational competency that some scholars believe it is the only form of sustainable competitive advantage.

Force-field analysis is an approach to understanding and changing individual or group perceptions and behaviours by seeking to understand the interdependent forces that act on individuals or groups and that motivate them toward certain courses of action and restrain them from others.

Which of the following is common to all models of planned change?

Action research is typified by encouraging participation in decision making and open expression of conflicting views,using valid information,and widespread and open testing of evaluations.

In order to lead change,researchers suggest that HR professionals should be able to understand and work from different points of view and different mental models.

What type of feedback would a small restaurant use to determine whether it has met its goals?

Mental model is the understanding of one's purpose and the development of a personal vision.

Systems thinking views change issues within the framework of the entire organization.

A change initiative is undertaken to improve organizational efficiency,productivity,and/or competitiveness.This affects the size of the firm's workforce,its costs,and its work processes.Which type of change initiative is this?

According to Lewin,efforts focused on changing individual behaviours alone would be insufficient to bring about effective and sustainable change.

Organizations are complex,closed systems that both influence and are influenced by?their environment.

"Moving" is a stage in the change process that involves putting policies,practices,and structures in place to establish new norms around an organizational change.

Once the organization's need for change has been identified,has the buy-in from all stakeholders,and has implemented the change,what is the final step in the change process?

What is the most difficult stage in the change process?

Positive feedback is the kind of information that tells whether the system is achieving its goal.

Once the organization's need for change has been identified and has the buy-in from all stakeholders,what is the next step in the change process?

In order to lead change,researchers suggest that HR professionals should possess a specific set of competencies.Describe two of these competencies.

Change efforts should be guided by a set of established values,and all change involves new learning.

Edgar Schein expanded on Lewin's three-step model by suggesting that the process of unfreezing requires three conditions to unfreeze current behaviours.Describe these three conditions.?OR?Describe the three conditions that will help reduce resistance to organizational change efforts.

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

HR Assessment and Analytics

Filters