Question 1

Implementing change is one of the most difficult stages in the change process.

Accepted Answer

A) True 
 B)False

Question 2

In order to lead change,HR professionals should have the competency of communicator-the ability to create an environment in which employees feel that they can speak up about what is working and what needs to be improved.

Accepted Answer

A) True 
 B)False

Question 3

Which element of organizational learning views change issues within the framework of the entire organization?

Accepted Answer

A) shared vision 
B) systems thinking 
C) team learning 
D) mental models 
A) shared vision 
B) systems thinking 
C) team learning 
D) mental models

Question 4

Clarifying and communicating the organization's values and building a culture of learning are the two critical areas for the HR function in managing change.

Accepted Answer

A) True 
 B)False

Question 5

Which element of a learning organization helps individual workers' knowledge structures to navigate the information in their work environment?

Accepted Answer

A) personal mastery 
B) mental models 
C) shared vision 
D) systems thinking 
A) personal mastery 
B) mental models 
C) shared vision 
D) systems thinking

Question 6

What term best defines a framework for analyzing a problem that seeks to identify all the relevant factors and stakeholders that are acting to either sustain the current state or to move away from the current state?

Accepted Answer

A) action research 
B) organizational analysis 
C) force-field analysis 
D) stakeholder analysis 
A) action research 
B) organizational analysis 
C) force-field analysis 
D) stakeholder analysis

Question 7

Identify an organization you are familiar with (such as from your work experience or from the course textbook).As the HRM responsible for moving the organization through an organizational change,what steps would you follow?

Accepted Answer

Identify the Problem – Starting with the

Question 8

Positive feedback can help an organization to determine if it should be producing 1 000 scarves a week and what styles of scarves it should be producing.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following pairs of elements defines a learning organization?

Accepted Answer

A) action learning and mental models 
B) shared vision and personal mastery 
C) team learning and organizational learning 
D) systems thinking and psychological safety 
A) action learning and mental models 
B) shared vision and personal mastery 
C) team learning and organizational learning 
D) systems thinking and psychological safety

Question 10

There are three basic models that form the basis of most models of change.What are the three models?

Accepted Answer

A) planned change,emergent change,and cultural change 
B) generic change,planned change,and emergent change 
C) generic change,planned change,and cultural change 
D) innovative change,emergent change,and cultural change 
A) planned change,emergent change,and cultural change 
B) generic change,planned change,and emergent change 
C) generic change,planned change,and cultural change 
D) innovative change,emergent change,and cultural change

Question 11

Personal mastery learning is an attempt to solve a problem using a single strategy.

Accepted Answer

A) True 
 B)False

Question 12

Negative feedback is the kind of information that a system uses to determine if its purpose is suited for its environment.

Accepted Answer

A) True 
 B)False

Question 13

Organizational change occurs in response to multiple level developments.Retail stores are providing online shopping in response to the growing number of customers that are increasingly shopping and purchasing products online.What level of development are these retail stores attempting to adapt to?

Accepted Answer

A) individual level 
B) societal level 
C) industrial level 
D) firm level 
A) individual level 
B) societal level 
C) industrial level 
D) firm level

Question 14

An open system receives inputs from its internal environment and the external subsystems that interact with one another.

Accepted Answer

A) True 
 B)False

Question 15

Which type of learning can prevent a learner from developing an understanding of underlying or root issues of a workplace problem?

Accepted Answer

A) single-loop learning 
B) open-system learning 
C) organizational learning 
D) double-loop learning 
A) single-loop learning 
B) open-system learning 
C) organizational learning 
D) double-loop learning

Implementing change is one of the most difficult stages in the change process.

In order to lead change,HR professionals should have the competency of communicator-the ability to create an environment in which employees feel that they can speak up about what is working and what needs to be improved.

Which element of organizational learning views change issues within the framework of the entire organization?

Clarifying and communicating the organization's values and building a culture of learning are the two critical areas for the HR function in managing change.

Which element of a learning organization helps individual workers' knowledge structures to navigate the information in their work environment?

What term best defines a framework for analyzing a problem that seeks to identify all the relevant factors and stakeholders that are acting to either sustain the current state or to move away from the current state?

Identify an organization you are familiar with (such as from your work experience or from the course textbook).As the HRM responsible for moving the organization through an organizational change,what steps would you follow?

Positive feedback can help an organization to determine if it should be producing 1 000 scarves a week and what styles of scarves it should be producing.

Which of the following pairs of elements defines a learning organization?

There are three basic models that form the basis of most models of change.What are the three models?

Personal mastery learning is an attempt to solve a problem using a single strategy.

Negative feedback is the kind of information that a system uses to determine if its purpose is suited for its environment.

Organizational change occurs in response to multiple level developments.Retail stores are providing online shopping in response to the growing number of customers that are increasingly shopping and purchasing products online.What level of development are these retail stores attempting to adapt to?

An open system receives inputs from its internal environment and the external subsystems that interact with one another.

Which type of learning can prevent a learner from developing an understanding of underlying or root issues of a workplace problem?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

HR Assessment and Analytics

Filters

Exam 9: Change Management

Implementing change is one of the most difficult stages in the change process.

In order to lead change,HR professionals should have the competency of communicator-the ability to create an environment in which employees feel that they can speak up about what is working and what needs to be improved.

Which element of organizational learning views change issues within the framework of the entire organization?

Clarifying and communicating the organization's values and building a culture of learning are the two critical areas for the HR function in managing change.

Which element of a learning organization helps individual workers' knowledge structures to navigate the information in their work environment?

What term best defines a framework for analyzing a problem that seeks to identify all the relevant factors and stakeholders that are acting to either sustain the current state or to move away from the current state?

Identify an organization you are familiar with (such as from your work experience or from the course textbook).As the HRM responsible for moving the organization through an organizational change,what steps would you follow?

Positive feedback can help an organization to determine if it should be producing 1 000 scarves a week and what styles of scarves it should be producing.

Which of the following pairs of elements defines a learning organization?

There are three basic models that form the basis of most models of change.What are the three models?

Personal mastery learning is an attempt to solve a problem using a single strategy.

Negative feedback is the kind of information that a system uses to determine if its purpose is suited for its environment.

Organizational change occurs in response to multiple level developments.Retail stores are providing online shopping in response to the growing number of customers that are increasingly shopping and purchasing products online.What level of development are these retail stores attempting to adapt to?

An open system receives inputs from its internal environment and the external subsystems that interact with one another.

Which type of learning can prevent a learner from developing an understanding of underlying or root issues of a workplace problem?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

HR Assessment and Analytics

Filters