Question 1

What are the three stages of a fad's lifecycle?

Accepted Answer

A) introduction,growth,decline 
B) ascendency,maturity,decline 
C) introduction,growth,maturity 
D) ascendency,growth,maturity 
A) introduction,growth,decline 
B) ascendency,maturity,decline 
C) introduction,growth,maturity 
D) ascendency,growth,maturity B

Question 2

Which of the following is NOT a measure of efficiency?

Accepted Answer

A) time 
B) quality 
C) volume 
D) cost 
A) time 
B) quality 
C) volume 
D) cost B

Question 3

What are three ways to reduce labour expenses by reducing the size of the labour force?

Accepted Answer

A) restructuring,outsourcing,and downsizing 
B) technology,rightsizing,and downsizing 
C) technology,layoffs,and downsizing 
D) technology,outsourcing,and downsizing 
A) restructuring,outsourcing,and downsizing 
B) technology,rightsizing,and downsizing 
C) technology,layoffs,and downsizing 
D) technology,outsourcing,and downsizing D

Question 4

Efficiency is defined as the results achieved compared to resource inputs.

Accepted Answer

A) True 
 B)False

Question 5

Corporate scorekeeping allows organizations to make a plan that fits organizational strategy.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a volume efficiency measure?

Accepted Answer

A) benefit cost per employee covered 
B) ratio of benefits expense to total operating expense 
C) ratio of filled positions to authorized positions 
D) cost per trainee per program 
A) benefit cost per employee covered 
B) ratio of benefits expense to total operating expense 
C) ratio of filled positions to authorized positions 
D) cost per trainee per program

Question 7

There are three typical measures for efficiency: time,quality,and cost.

Accepted Answer

A) True 
 B)False

Question 8

Why are measures of managerial perceptions necessary when evaluating HRM effectiveness?

Accepted Answer

A) because other measures are time-consuming and meaningless 
B) because management has a unique,comprehensive perspective 
C) because management can give rich,qualitative information 
D) because financial measures can be neither available nor appropriate 
A) because other measures are time-consuming and meaningless 
B) because management has a unique,comprehensive perspective 
C) because management can give rich,qualitative information 
D) because financial measures can be neither available nor appropriate

Question 9

There is growing interest in measuring HR.What is this interest fuelled by?

Accepted Answer

A) the need for competitive measurements 
B) business improvement efforts across organizations 
C) the need to measure human resource productivity 
D) the need for subjective and objective indicators of HR activities 
A) the need for competitive measurements 
B) business improvement efforts across organizations 
C) the need to measure human resource productivity 
D) the need for subjective and objective indicators of HR activities

Question 10

The number of people interviewed to fill a job is an example of what kind of efficiency measurement?

Accepted Answer

A) time 
B) labour 
C) volume 
D) cost 
A) time 
B) labour 
C) volume 
D) cost

Question 11

With respect to the HR scorecard,deliverables should be linked to strategy.

Accepted Answer

A) True 
 B)False

Question 12

Organizations may use different terms when measuring employee attitudes.Discuss attitude and 2 terms (behaviours)which can be measured through HR culture surveys

Accepted Answer

Attitudes, in an organizational context,

Question 13

A balanced scorecard is a measure that can enhance organizational performance by establishing standards against which processes,products,and performance can be compared and improved

Accepted Answer

A) True 
 B)False

Question 14

What is the perennial problem in measuring the impact of HRM practices?

Accepted Answer

A) separating cause and effect 
B) finding financial resources 
C) overcoming the conservative nature of HRM 
D) attracting individuals with knowledge 
A) separating cause and effect 
B) finding financial resources 
C) overcoming the conservative nature of HRM 
D) attracting individuals with knowledge

Question 15

There are three ways to reduce labour expenses by reducing the size of the labour force: technology,outsourcing,and mergers.

Accepted Answer

A) True 
 B)False

Question 16

What term best defines the discovery,interpretation,and communication of meaningful patterns in data?

Accepted Answer

A) performance metric 
B) analytics 
C) workforce analytics 
D) HR analytics 
A) performance metric 
B) analytics 
C) workforce analytics 
D) HR analytics

Question 17

The costs of turnover include termination,replacement,reduced customer satisfaction,and time for a new employee to become productive.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is an employee attitude measure of their alignment with the strategy,objectives,and values of the organization?

Accepted Answer

A) commitment 
B) engagement 
C) empowerment 
D) satisfaction 
A) commitment 
B) engagement 
C) empowerment 
D) satisfaction

Question 19

What is one benefit of benchmarking?

Accepted Answer

A) It motivates employees to take performance to a higher standard. 
B) It stimulates a subjective review of processes,practices,and systems. 
C) It provides subjective comparative data with best-in-class organizations. 
D) It raises questions and stimulates discussion about better ways of strategizing. 
A) It motivates employees to take performance to a higher standard. 
B) It stimulates a subjective review of processes,practices,and systems. 
C) It provides subjective comparative data with best-in-class organizations. 
D) It raises questions and stimulates discussion about better ways of strategizing.

Question 20

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

Accepted Answer

A) employee commitment and high levels of productivity 
B) employee creativity and high levels of innovation 
C) employee leadership succession and high levels of alignment to company goals 
D) employee satisfaction and high levels of employee efficiency 
A) employee commitment and high levels of productivity 
B) employee creativity and high levels of innovation 
C) employee leadership succession and high levels of alignment to company goals 
D) employee satisfaction and high levels of employee efficiency

What are the three stages of a fad's lifecycle?

Which of the following is NOT a measure of efficiency?

What are three ways to reduce labour expenses by reducing the size of the labour force?

Efficiency is defined as the results achieved compared to resource inputs.

Corporate scorekeeping allows organizations to make a plan that fits organizational strategy.

Which of the following is a volume efficiency measure?

There are three typical measures for efficiency: time,quality,and cost.

Why are measures of managerial perceptions necessary when evaluating HRM effectiveness?

There is growing interest in measuring HR.What is this interest fuelled by?

The number of people interviewed to fill a job is an example of what kind of efficiency measurement?

With respect to the HR scorecard,deliverables should be linked to strategy.

Organizations may use different terms when measuring employee attitudes.Discuss attitude and 2 terms (behaviours)which can be measured through HR culture surveys

A balanced scorecard is a measure that can enhance organizational performance by establishing standards against which processes,products,and performance can be compared and improved

What is the perennial problem in measuring the impact of HRM practices?

There are three ways to reduce labour expenses by reducing the size of the labour force: technology,outsourcing,and mergers.

What term best defines the discovery,interpretation,and communication of meaningful patterns in data?

The costs of turnover include termination,replacement,reduced customer satisfaction,and time for a new employee to become productive.

Which of the following is an employee attitude measure of their alignment with the strategy,objectives,and values of the organization?

What is one benefit of benchmarking?

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters

Exam 14: HR Assessment and Analytics

What are the three stages of a fad's lifecycle?

Which of the following is NOT a measure of efficiency?

What are three ways to reduce labour expenses by reducing the size of the labour force?

Efficiency is defined as the results achieved compared to resource inputs.

Corporate scorekeeping allows organizations to make a plan that fits organizational strategy.

Which of the following is a volume efficiency measure?

There are three typical measures for efficiency: time,quality,and cost.

Why are measures of managerial perceptions necessary when evaluating HRM effectiveness?

There is growing interest in measuring HR.What is this interest fuelled by?

The number of people interviewed to fill a job is an example of what kind of efficiency measurement?

With respect to the HR scorecard,deliverables should be linked to strategy.

Organizations may use different terms when measuring employee attitudes.Discuss attitude and 2 terms (behaviours)which can be measured through HR culture surveys

A balanced scorecard is a measure that can enhance organizational performance by establishing standards against which processes,products,and performance can be compared and improved

What is the perennial problem in measuring the impact of HRM practices?

There are three ways to reduce labour expenses by reducing the size of the labour force: technology,outsourcing,and mergers.

What term best defines the discovery,interpretation,and communication of meaningful patterns in data?

The costs of turnover include termination,replacement,reduced customer satisfaction,and time for a new employee to become productive.

Which of the following is an employee attitude measure of their alignment with the strategy,objectives,and values of the organization?

What is one benefit of benchmarking?

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters