Question 1

How can you determine which HR activities are amenable to outsourcing?

Accepted Answer

Activities most likely to be outsourced are:
∙ Rule based
∙ Repetitive
∙ Frequently undertaken
∙ Predictable
∙ Able to be fully or partly automated by technology
∙ Able to be delivered by remote sites
Another way to determine if any HR activities are amenable to outsourcing is to consider their strategic importance. Research suggests that HR activities can be grouped into seven hierarchical activities, according to strategic importance (levels below). HR activities in the first few levels are suitable for outsourcing; those at the higher levels are not.
Level 1:	Ancillary activities—food service, grounds maintenance
Level 2:	Routine activities—benefits administration
Level 3:	Economics of scale—administering personnel tests
Level 4:	Specialized knowledge—conducting HR surveys, delivering a training course
Level 5:	Specific organizational knowledge—succession management
Level 6:	Highly confidential activities—layoffs, restructuring
Level 7:	Management decision activities—HR strategy, structure

Question 2

Which of the following HR activities is NOT suitable for outsourcing?

Accepted Answer

A) benefits administration 
B) HR strategy 
C) administering personnel tests 
D) payroll administration 
A) benefits administration 
B) HR strategy 
C) administering personnel tests 
D) payroll administration B

Question 3

An organization decided to focus on its core competencies,such as customer service,and contract out its secondary functions,such as benefits administration.Which of the following defined its core competencies?

Accepted Answer

A) activities that were best performed using technology 
B) activities that both contributed to the bottom line and employee commitment 
C) activities that created current or potential competitive advantage 
D) activities that traditionally led to competitive advantage and growth 
A) activities that were best performed using technology 
B) activities that both contributed to the bottom line and employee commitment 
C) activities that created current or potential competitive advantage 
D) activities that traditionally led to competitive advantage and growth C

Question 4

Which of the following HR the functions is NOT likely to be outsourced?

Accepted Answer

A) temporary staffing 
B) payroll 
C) training 
D) orientation 
A) temporary staffing 
B) payroll 
C) training 
D) orientation

Question 5

Which of the following HR activities is NOT suitable for outsourcing?

Accepted Answer

A) economics of scale 
B) ancillary activities 
C) routine activities 
D) management decision activities 
A) economics of scale 
B) ancillary activities 
C) routine activities 
D) management decision activities

Question 6

Technology has been an important driver of the outsourcing trend.

Accepted Answer

A) True 
 B)False

Question 7

Two core functions that should be outsourced are employee relations and performance management.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following HR the functions is NOT likely to be outsourced?

Accepted Answer

A) training 
B) employee relations 
C) recruiting 
D) benefits administration. 
A) training 
B) employee relations 
C) recruiting 
D) benefits administration.

Question 9

There is a new trend for organizations to outsource absence management because claims are complex,confidential,and medically oriented.

Accepted Answer

A) True 
 B)False

Question 10

Which company reduced the headcount in its head office from 40 employees in 1994 to 12 employees today due to outsourcing?

Accepted Answer

A) TransCanada 
B) Gow Corp. 
C) Avenor 
D) Pratt & Whitney 
A) TransCanada 
B) Gow Corp. 
C) Avenor 
D) Pratt & Whitney

Question 11

In an outsourcing arrangement,what typically happens to the employees who currently do the outsourced function in-house?

Accepted Answer

A) They are fired. 
B) They quit or retire. 
C) They move to another company. 
D) They transfer to other functions. 
A) They are fired. 
B) They quit or retire. 
C) They move to another company. 
D) They transfer to other functions.

Question 12

An organization found that outsourcing its employees' skills limited their ability to learn and exploit changes.What risks did this organization carry as a result of outsourcing?

Accepted Answer

A) employee morale risks 
B) reduced value risks 
C) service risks 
D) security risks 
A) employee morale risks 
B) reduced value risks 
C) service risks 
D) security risks

Question 13

In HR,the functions most likely to be outsourced are temporary staffing,payroll,training,recruiting,and benefits administration.

Accepted Answer

A) True 
 B)False

Question 14

Outsourcing can result in an organization's employees losing some of its KSAOs.

Accepted Answer

A) True 
 B)False

Question 15

When rumours of potential outsourcing plans surface in an organization,what might managers expect next?

Accepted Answer

A) productivity losses 
B) customer service disruptions 
C) media attention 
D) more formal communication 
A) productivity losses 
B) customer service disruptions 
C) media attention 
D) more formal communication

Question 16

An organization decided to focus on its core competencies,such as innovation,and contract out its secondary functions,such as payroll administration.Which of the following defined its core competencies?

Accepted Answer

A) activities traditionally performed internally and critical to business success 
B) activities representing a balance between both core work and non-core work 
C) activities creating employee commitment and creativity 
D) activities traditionally performed internally and influence employee productivity 
A) activities traditionally performed internally and critical to business success 
B) activities representing a balance between both core work and non-core work 
C) activities creating employee commitment and creativity 
D) activities traditionally performed internally and influence employee productivity

Question 17

The real sources of competitive advantage are not products but management's ability to consolidate skills and technologies into competencies to adapt to changing circumstances.

Accepted Answer

A) True 
 B)False

Question 18

Three reasons that organizations outsource are financial savings,strategic focus,and access to advanced technology.

Accepted Answer

A) True 
 B)False

Question 19

Discuss the quote "The best advice is to outsource transactions and insource transformations."

Accepted Answer

Employers recognize that they cannot pur

Question 20

Which of the following activities is NOT likely to be outsourced?

Accepted Answer

A) predictable 
B) strategic 
C) able to be fully or partly automated by technology 
D) able to be delivered by remote sites 
A) predictable 
B) strategic 
C) able to be fully or partly automated by technology 
D) able to be delivered by remote sites

How can you determine which HR activities are amenable to outsourcing?

Which of the following HR activities is NOT suitable for outsourcing?

An organization decided to focus on its core competencies,such as customer service,and contract out its secondary functions,such as benefits administration.Which of the following defined its core competencies?

Which of the following HR the functions is NOT likely to be outsourced?

Which of the following HR activities is NOT suitable for outsourcing?

Technology has been an important driver of the outsourcing trend.

Two core functions that should be outsourced are employee relations and performance management.

Which of the following HR the functions is NOT likely to be outsourced?

There is a new trend for organizations to outsource absence management because claims are complex,confidential,and medically oriented.

Which company reduced the headcount in its head office from 40 employees in 1994 to 12 employees today due to outsourcing?

In an outsourcing arrangement,what typically happens to the employees who currently do the outsourced function in-house?

An organization found that outsourcing its employees' skills limited their ability to learn and exploit changes.What risks did this organization carry as a result of outsourcing?

In HR,the functions most likely to be outsourced are temporary staffing,payroll,training,recruiting,and benefits administration.

Outsourcing can result in an organization's employees losing some of its KSAOs.

When rumours of potential outsourcing plans surface in an organization,what might managers expect next?

An organization decided to focus on its core competencies,such as innovation,and contract out its secondary functions,such as payroll administration.Which of the following defined its core competencies?

The real sources of competitive advantage are not products but management's ability to consolidate skills and technologies into competencies to adapt to changing circumstances.

Three reasons that organizations outsource are financial savings,strategic focus,and access to advanced technology.

Discuss the quote "The best advice is to outsource transactions and insource transformations."

Which of the following activities is NOT likely to be outsourced?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

HR Assessment and Analytics

Filters

Exam 13: Outsourcing

How can you determine which HR activities are amenable to outsourcing?

Which of the following HR activities is NOT suitable for outsourcing?

An organization decided to focus on its core competencies,such as customer service,and contract out its secondary functions,such as benefits administration.Which of the following defined its core competencies?

Which of the following HR the functions is NOT likely to be outsourced?

Which of the following HR activities is NOT suitable for outsourcing?

Technology has been an important driver of the outsourcing trend.

Two core functions that should be outsourced are employee relations and performance management.

Which of the following HR the functions is NOT likely to be outsourced?

There is a new trend for organizations to outsource absence management because claims are complex,confidential,and medically oriented.

Which company reduced the headcount in its head office from 40 employees in 1994 to 12 employees today due to outsourcing?

In an outsourcing arrangement,what typically happens to the employees who currently do the outsourced function in-house?

An organization found that outsourcing its employees' skills limited their ability to learn and exploit changes.What risks did this organization carry as a result of outsourcing?

In HR,the functions most likely to be outsourced are temporary staffing,payroll,training,recruiting,and benefits administration.

Outsourcing can result in an organization's employees losing some of its KSAOs.

When rumours of potential outsourcing plans surface in an organization,what might managers expect next?

An organization decided to focus on its core competencies,such as innovation,and contract out its secondary functions,such as payroll administration.Which of the following defined its core competencies?

The real sources of competitive advantage are not products but management's ability to consolidate skills and technologies into competencies to adapt to changing circumstances.

Three reasons that organizations outsource are financial savings,strategic focus,and access to advanced technology.

Discuss the quote "The best advice is to outsource transactions and insource transformations."

Which of the following activities is NOT likely to be outsourced?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

HR Assessment and Analytics

Filters