Exam 9: Change Management

The generic model of change is an iterative trial-and-error process of discovery that involves diagnosing a problem,planning a solution,acting on the solution,evaluating the results of the actions,learning from the outcomes,and asking new questions.

Organizational learning is an approach to learning that applies double-loop learning and an attempt to understand how the entire system may be affected by change.

Organizational defensive routines can insulate an organization from examining its mental models.

Shareholders might demand a different strategic direction for a business forcing change.What level of change is occurring?

The generic change model recognizes that the change process comprises several critical periods of change.Using an example,discuss one of these periods of change.

Which type of learning is typified by encouraging participation in decision making and open expression of conflicting views,using valid information and widespread and open testing of evaluations?

Organizations are complex,open systems that both influence and are influenced by their environment.

The interconnected nature of organizational structures,processes,practices,members,and the changing environment renders the prediction of change outcomes a practical impossibility.

Change management interventions such as providing a strong organizational vision,consistent systems and structures,training,role models,and support groups can unfreeze people's behaviours.What do these initiatives aim to achieve?

Which of the following elements comprise organizational learning?

Double-loop learning involves questioning the tacit assumptions and attributions that?people have around their decision making.

What type of learning occurs when managers and employees examine and question their tacit assumptions around their decision making?

When an organization attempts to solve a problem using a single strategy,without examining the validity of the problem itself,what type of learning is occurring?

An open system refers to how organizational internal subsystems interact with one another.

From which point of view does an open-system perspective view the organization?

In order to lead change,researchers suggest that HR professionals must be trustworthy partners to the business in helping to understand how to solve business challenges.What is this HR competency?

Chaos theory refers to the idea that complex systems are based on some form of order but can behave in unpredictable ways.

In organizational settings,single-loop learning involves questioning the extent to which the strategy itself and the systems and structures that implement the strategy support the underlying purpose of the organization.

One of the main benefits of action research is that each of the successive steps taken to implement change is based on input from stakeholders and uses information from prior steps.

In order to lead change,researchers suggest that HR professionals must be able to understand and work from different points of view,and different mental models.What is this HR competency?