Question 1

Up-selling is selling additional products or services to an existing customer.

Accepted Answer

A) True 
 B)False  False

Question 2

What are several different types of software that sit between and provide connectivity for two or more software applications?

Accepted Answer

A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware 
A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware C

Question 3

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Accepted Answer

A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover 
A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover B

Question 4

SCM,CRM,and ERP are all extended ERP components.

Accepted Answer

A) True 
 B)False

Question 5

Materials flow from suppliers and their _______________ suppliers at all levels.

Accepted Answer

The answer of Materials flow from suppliers and their _______________...

Question 6

What is forward integration?

Accepted Answer

A) The integration of data from multiple sources,which provides a unified view of all datA. 
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes. 
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D) The integration of a company's existing management information systems. 
A) The integration of data from multiple sources,which provides a unified view of all datA. 
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes. 
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D) The integration of a company's existing management information systems.

Question 7

What is backward integration?

Accepted Answer

A) The integration of data from multiple sources,which provides a unified view of all datA. 
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes. 
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D) The integration of a company's existing management information systems. 
A) The integration of data from multiple sources,which provides a unified view of all datA. 
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes. 
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D) The integration of a company's existing management information systems.

Question 8

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Accepted Answer

A) True 
 B)False

Question 9

Which activities do accounting and finance components perform?

Accepted Answer

A) Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities. 
B) Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control. 
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management 
D) None of the above 
A) Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities. 
B) Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control. 
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management 
D) None of the above

Question 10

Web-based self-service systems allow customers to use the web to find answers to their questions or solutions to their problems.

Accepted Answer

A) True 
 B)False

Question 11

The evolution of CRM is reporting,analyzing,and predicting.

Accepted Answer

A) True 
 B)False

Question 12

Integrations are achieved using enterprise systems -several different types of software that sit between and provide connectivity for two or more software applications.

Accepted Answer

A) True 
 B)False

Question 13

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Accepted Answer

A) Supplier relationship management 
B) Partner relationship management 
C) Employee relationship management 
D) None of the above 
A) Supplier relationship management 
B) Partner relationship management 
C) Employee relationship management 
D) None of the above

Question 14

Oracle and SAP are the biggest ERP vendors.

Accepted Answer

A) True 
 B)False

Question 15

What helps organizations reduce inventory investments,while improving customer satisfaction?

Accepted Answer

A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning 
A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning

Question 16

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A) Plan 
B) Source 
C) Cost 
D) Deliver 
A) Plan 
B) Source 
C) Cost 
D) Deliver

Question 17

Which of the following is an organizational result from an effective and efficient supply chain management system?

Accepted Answer

A) Decrease the power of its buyers 
B) Create entry barriers thereby reducing the threat of new entrants 
C) Increase efficiencies while seeking a competitive advantage through cost leadership 
D) All of the above 
A) Decrease the power of its buyers 
B) Create entry barriers thereby reducing the threat of new entrants 
C) Increase efficiencies while seeking a competitive advantage through cost leadership 
D) All of the above

Question 18

What is at the heart of any ERP system?

Accepted Answer

A) Information 
B) Employees 
C) Customers 
D) Database 
A) Information 
B) Employees 
C) Customers 
D) Database

Question 19

What allows customers to use the web to find answers to their questions or solutions to their problems?

Accepted Answer

A) Contact center 
B) Web-based self-service 
C) Call scripting 
D) Website personalization 
A) Contact center 
B) Web-based self-service 
C) Call scripting 
D) Website personalization

Question 20

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Accepted Answer

A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover 
A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover

Up-selling is selling additional products or services to an existing customer.

What are several different types of software that sit between and provide connectivity for two or more software applications?

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

SCM,CRM,and ERP are all extended ERP components.

Materials flow from suppliers and their _______________ suppliers at all levels.

What is forward integration?

What is backward integration?

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Which activities do accounting and finance components perform?

Web-based self-service systems allow customers to use the web to find answers to their questions or solutions to their problems.

The evolution of CRM is reporting,analyzing,and predicting.

Integrations are achieved using enterprise systems -several different types of software that sit between and provide connectivity for two or more software applications.

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Oracle and SAP are the biggest ERP vendors.

What helps organizations reduce inventory investments,while improving customer satisfaction?

Which of the following is not one of the five basic components of supply chain management?

Which of the following is an organizational result from an effective and efficient supply chain management system?

What is at the heart of any ERP system?

What allows customers to use the web to find answers to their questions or solutions to their problems?

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters

Exam 8: Enterprise Applications: Business Communications

Up-selling is selling additional products or services to an existing customer.

What are several different types of software that sit between and provide connectivity for two or more software applications?

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

SCM,CRM,and ERP are all extended ERP components.

Materials flow from suppliers and their _______________ suppliers at all levels.

What is forward integration?

What is backward integration?

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Which activities do accounting and finance components perform?

Web-based self-service systems allow customers to use the web to find answers to their questions or solutions to their problems.

The evolution of CRM is reporting,analyzing,and predicting.

Integrations are achieved using enterprise systems -several different types of software that sit between and provide connectivity for two or more software applications.

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Oracle and SAP are the biggest ERP vendors.

What helps organizations reduce inventory investments,while improving customer satisfaction?

Which of the following is not one of the five basic components of supply chain management?

Which of the following is an organizational result from an effective and efficient supply chain management system?

What is at the heart of any ERP system?

What allows customers to use the web to find answers to their questions or solutions to their problems?

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters