Exam 8: Enterprise Applications: Business Communications

Accounting and finance components manage accounting data and ______________ processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Which of the following is not considered a feature in a contact center?

Which of the following generates demand forecasts using statistical tools and forecasting techniques?

Integrations allow separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems.

The three phases of CRM include (1)reporting, (2)____________,and (3)predicting.

What helps an organization identify its customers across applications?

What is an organization performing when it asks questions such as "why was customer revenue so high"?

When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

Which of the following ensures supply chain cohesion by automating the different activities of the supply chain?

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

What allows an organization to reduce product development costs?

Which of the following is not a valid way that a CRM system can collect information?

Which question below represents a CRM predicting technology question?

What can effective and efficient supply chain management systems enable an organization to accomplish?

What is the integration of a company's existing management information systems?

_________ chain management applies technology to the activities in the order life cycle from inquiry to product delivery.

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Collaborative ______________ allows an organization to reduce the cost and time required during the design process of a product.

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Supply chain visibility is the ability to view all areas up and down the supply chain.