Question 1

Which activities do production and materials management components perform?

Accepted Answer

A) Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities. 
B) Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control. 
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management 
D) None of the above 
A) Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities. 
B) Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control. 
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management 
D) None of the above

Question 2

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Accepted Answer

A) True 
 B)False

Question 3

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Accepted Answer

The answer of Enterprise resource planning integrates all departments and...

Question 4

Click-to-talk functions,allow customers to click on a button and talk with a representative via the Internet.

Accepted Answer

A) True 
 B)False

Question 5

What can analytical CRM modeling tools discover?

Accepted Answer

A) Identify opportunities for expanding customer relationships 
B) Identify opportunities for cross-selling 
C) Identify opportunities for up-selling 
D) All of the above 
A) Identify opportunities for expanding customer relationships 
B) Identify opportunities for cross-selling 
C) Identify opportunities for up-selling 
D) All of the above

Question 6

____________ integration is the integration of data from multiple sources,which provides a unified view of all data.

Accepted Answer

The answer of ____________ integration is the integration of data...

Question 7

What is automatic call distribution?

Accepted Answer

A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent 
B) Directs customers to use touch-tone phones or keywords to navigate or provide information 
C) A phone switch routes inbound calls to available agents 
D) None of the above 
A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent 
B) Directs customers to use touch-tone phones or keywords to navigate or provide information 
C) A phone switch routes inbound calls to available agents 
D) None of the above

Question 8

Which of the below represents the bullwhip effect?

Accepted Answer

A) Organizations know about employee events triggered downstream in the supply chain 
B) Customers receive distorted product demand information regarding sales information 
C) Distorted product-demand information ripples from one partner to the next throughout the supply chain 
D) The ability to view all areas up and down the supply chain 
A) Organizations know about employee events triggered downstream in the supply chain 
B) Customers receive distorted product demand information regarding sales information 
C) Distorted product-demand information ripples from one partner to the next throughout the supply chain 
D) The ability to view all areas up and down the supply chain

Question 9

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

Accepted Answer

A) Eintegration 
B) Application integration 
C) Data integration 
D) Forward integration 
A) Eintegration 
B) Application integration 
C) Data integration 
D) Forward integration

Question 10

In the basic supply chain return refers to supporting customers and product returns.

Accepted Answer

A) True 
 B)False

Question 11

Customer relationship management involves managing all aspects of a customer's relationship with an organization to increase customer ____________ and retention and an organization's profitability.

Accepted Answer

The answer of Customer relationship management involves managing all aspects...

Question 12

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

Accepted Answer

A) CRM 
B) SCM 
C) ERP 
D) All of the above 
A) CRM 
B) SCM 
C) ERP 
D) All of the above

Question 13

Who are the primary users of SCM systems?

Accepted Answer

A) Sales,marketing,customer service 
B) Accounting,finance,logistics,and production 
C) Customers,resellers,partners,suppliers,and distributors 
D) All of the above 
A) Sales,marketing,customer service 
B) Accounting,finance,logistics,and production 
C) Customers,resellers,partners,suppliers,and distributors 
D) All of the above

Question 14

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

Accepted Answer

A) True 
 B)False

Question 15

___________ relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects,which optimizes supplier selection.

Accepted Answer

The answer of ___________ relationship management focuses on keeping suppliers...

Question 16

Distribution of products flow from customers and their _____________ customers at all levels.

Accepted Answer

The answer of Distribution of products flow from customers and...

Question 17

What provides enterprisewide support and data access for a firm's operations and business processes?

Accepted Answer

A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware 
A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware

Question 18

A _________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Accepted Answer

The answer of A _________ integration takes information entered into...

Question 19

Which of the below statements is inaccurate?

Accepted Answer

A) Ideally an organization wants to build both forward and backward integrations 
B) Integrations are expensive and difficult to build and maintain 
C) Most organizations invest in forward integrations only 
D) Most organizations invest in backward integrations only 
A) Ideally an organization wants to build both forward and backward integrations 
B) Integrations are expensive and difficult to build and maintain 
C) Most organizations invest in forward integrations only 
D) Most organizations invest in backward integrations only

Question 20

___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Accepted Answer

The answer of ___________ CRM supports traditional transactional processing for...

Which activities do production and materials management components perform?

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Click-to-talk functions,allow customers to click on a button and talk with a representative via the Internet.

What can analytical CRM modeling tools discover?

____________ integration is the integration of data from multiple sources,which provides a unified view of all data.

What is automatic call distribution?

Which of the below represents the bullwhip effect?

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

In the basic supply chain return refers to supporting customers and product returns.

Customer relationship management involves managing all aspects of a customer's relationship with an organization to increase customer ____________ and retention and an organization's profitability.

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

Who are the primary users of SCM systems?

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

___________ relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects,which optimizes supplier selection.

Distribution of products flow from customers and their _____________ customers at all levels.

What provides enterprisewide support and data access for a firm's operations and business processes?

A _________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Which of the below statements is inaccurate?

___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters

Exam 8: Enterprise Applications: Business Communications

Which activities do production and materials management components perform?

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Click-to-talk functions,allow customers to click on a button and talk with a representative via the Internet.

What can analytical CRM modeling tools discover?

____________ integration is the integration of data from multiple sources,which provides a unified view of all data.

What is automatic call distribution?

Which of the below represents the bullwhip effect?

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

In the basic supply chain return refers to supporting customers and product returns.

Customer relationship management involves managing all aspects of a customer's relationship with an organization to increase customer ____________ and retention and an organization's profitability.

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

Who are the primary users of SCM systems?

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

___________ relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects,which optimizes supplier selection.

Distribution of products flow from customers and their _____________ customers at all levels.

What provides enterprisewide support and data access for a firm's operations and business processes?

A _________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Which of the below statements is inaccurate?

___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters