Question 1

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

Accepted Answer

A) True 
 B)False

Question 2

_________ dialing automatically dials outbound calls and when someone answers,the call is forwarded to an available agent.

Accepted Answer

The answer of _________ dialing automatically dials outbound calls and...

Question 3

McDonald's is _________ selling when it asks their customers if they would like an apple pie with their meal.

Accepted Answer

The answer of McDonald's is _________ selling when it asks...

Question 4

_____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.

Accepted Answer

The answer of _____________ ERP components are the traditional components...

Question 5

Plan,source,make,deliver,and return are the five basic supply chain management components.

Accepted Answer

A) True 
 B)False

Question 6

As the business world increasingly shifts from product focus to customer focus,why are most organizations treating existing customers better than in the past?

Accepted Answer

A) Existing customers are the best source of profitable and sustainable revenue growth 
B) In the age of e-business,an organization is guaranteed a favorable customer base and satisfying them is easier than ever 
C) Organizations cannot depend on using statistical analysis or value formulas such as Recency,Frequency,and Monetary to gain insight into customer behavior or buying patterns 
D) Placing customers at the forefront of all thinking and decision making requires very little operational and technology changes 
A) Existing customers are the best source of profitable and sustainable revenue growth 
B) In the age of e-business,an organization is guaranteed a favorable customer base and satisfying them is easier than ever 
C) Organizations cannot depend on using statistical analysis or value formulas such as Recency,Frequency,and Monetary to gain insight into customer behavior or buying patterns 
D) Placing customers at the forefront of all thinking and decision making requires very little operational and technology changes

Question 7

What discovers optimal sales channels by selecting the right partners and identifying mutual customers?

Accepted Answer

A) Supplier relationship management 
B) Partner relationship management 
C) Employee relationship management 
D) None of the above 
A) Supplier relationship management 
B) Partner relationship management 
C) Employee relationship management 
D) None of the above

Question 8

Information technology's primary role in supply chain management is creating the integrations or tight processes and information linkages between functions within a firm - such as marketing,sales,finance,manufacturing,and distribution - and between firms.

Accepted Answer

A) True 
 B)False

Question 9

What is increasing the value of the sale?

Accepted Answer

A) Cross-selling 
B) Up-selling 
C) Campaign management system 
D) Customer service and support 
A) Cross-selling 
B) Up-selling 
C) Campaign management system 
D) Customer service and support

Question 10

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

Accepted Answer

A) Campaign management system 
B) Cross-selling 
C) Up-selling 
D) List generator 
A) Campaign management system 
B) Cross-selling 
C) Up-selling 
D) List generator

Question 11

What allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems?

Accepted Answer

A) Integration 
B) Intelligence 
C) Data interchange 
D) Demand plan 
A) Integration 
B) Intelligence 
C) Data interchange 
D) Demand plan

Question 12

Human resource component is one of the three most common _________ ERP components.

Accepted Answer

The answer of Human resource component is one of the...

Question 13

_________ management systems target sales opportunities by finding new customers or companies for future sales.

Accepted Answer

The answer of _________ management systems target sales opportunities by...

Question 14

"Why did sales not meet forecasts?" is an example of _________ technologies in CRM.

Accepted Answer

The answer of "Why did sales not meet forecasts?" is...

Question 15

In the basic supply chain make refers to manufacturing products and create production schedules.

Accepted Answer

A) True 
 B)False

Question 16

predicting.What do CRM predicting technologies help organizations accomplish?

Accepted Answer

A) Making predictions regarding customer behavior such as which customers are at risk of leaving 
B) Segment their customers into categories such as best and worst customers 
C) Identify their customers across other applications 
D) All the above 
A) Making predictions regarding customer behavior such as which customers are at risk of leaving 
B) Segment their customers into categories such as best and worst customers 
C) Identify their customers across other applications 
D) All the above

Question 17

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 18

Supply chain management involves the management of ___________ flow between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

Accepted Answer

The answer of Supply chain management involves the management of...

Question 19

In the basic supply chain source refers to building relationships with suppliers to procure raw materials.

Accepted Answer

A) True 
 B)False

Question 20

Elogistics manage the transportation and storage of goods.

Accepted Answer

A) True 
 B)False

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

_________ dialing automatically dials outbound calls and when someone answers,the call is forwarded to an available agent.

McDonald's is _________ selling when it asks their customers if they would like an apple pie with their meal.

_____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.

Plan,source,make,deliver,and return are the five basic supply chain management components.

As the business world increasingly shifts from product focus to customer focus,why are most organizations treating existing customers better than in the past?

What discovers optimal sales channels by selecting the right partners and identifying mutual customers?

Information technology's primary role in supply chain management is creating the integrations or tight processes and information linkages between functions within a firm - such as marketing,sales,finance,manufacturing,and distribution - and between firms.

What is increasing the value of the sale?

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

What allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems?

Human resource component is one of the three most common _________ ERP components.

_________ management systems target sales opportunities by finding new customers or companies for future sales.

"Why did sales not meet forecasts?" is an example of _________ technologies in CRM.

In the basic supply chain make refers to manufacturing products and create production schedules.

predicting.What do CRM predicting technologies help organizations accomplish?

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Supply chain management involves the management of ___________ flow between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

In the basic supply chain source refers to building relationships with suppliers to procure raw materials.

Elogistics manage the transportation and storage of goods.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters

Exam 8: Enterprise Applications: Business Communications

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

_________ dialing automatically dials outbound calls and when someone answers,the call is forwarded to an available agent.

McDonald's is _________ selling when it asks their customers if they would like an apple pie with their meal.

_____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.

Plan,source,make,deliver,and return are the five basic supply chain management components.

As the business world increasingly shifts from product focus to customer focus,why are most organizations treating existing customers better than in the past?

What discovers optimal sales channels by selecting the right partners and identifying mutual customers?

Information technology's primary role in supply chain management is creating the integrations or tight processes and information linkages between functions within a firm - such as marketing,sales,finance,manufacturing,and distribution - and between firms.

What is increasing the value of the sale?

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

What allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems?

Human resource component is one of the three most common _________ ERP components.

_________ management systems target sales opportunities by finding new customers or companies for future sales.

"Why did sales not meet forecasts?" is an example of _________ technologies in CRM.

In the basic supply chain make refers to manufacturing products and create production schedules.

predicting.What do CRM predicting technologies help organizations accomplish?

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Supply chain management involves the management of ___________ flow between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

In the basic supply chain source refers to building relationships with suppliers to procure raw materials.

Elogistics manage the transportation and storage of goods.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters