Exam 8: Enterprise Applications: Business Communications

Collaborative ___________ planning helps organizations reduce their investment in inventory,while improving customer satisfaction through product availability.

(Short Answer)

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Question 21

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

(Multiple Choice)

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Question 22

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

(True/False)

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Question 23

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

(Multiple Choice)

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Question 24

Which of the following is not one of the three main links in the supply chain?

(Multiple Choice)

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Question 25

_________ technologies help organizations identify their customers across applications.

(Short Answer)

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Question 26

Accounting,finance,logistics,and production are the primary users of ___________ systems.

(Short Answer)

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Question 27

In the basic supply chain source refers to planning for transportation of goods to customers.

(True/False)

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Question 28

Supply chain event management (SCEM)increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events.

(True/False)

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Question 29

What is enterprise resource planning?

(Multiple Choice)

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Question 30

Contact management falls under the category of the customer service department's CRM tools.

(True/False)

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Question 31

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

(True/False)

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Question 32

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

(Multiple Choice)

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Question 33

Sales management,contact management,and __________ management are the three primary operational CRM technologies used in the sales department.

(Short Answer)

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Question 34

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

(True/False)

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Question 35

Where would you find the suppliers' Supplier in a typical supply chain?

(Multiple Choice)

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Question 36

Which question below represents a CRM reporting technology example?

(Multiple Choice)

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Question 37

What is the key word in ERP?

(Multiple Choice)

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Question 38

Cross-selling is increasing the value of the sale.

(True/False)

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Question 39

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

(True/False)

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Question 40

Showing 21 - 40 of 241

Collaborative ___________ planning helps organizations reduce their investment in inventory,while improving customer satisfaction through product availability.

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Which of the following is not one of the three main links in the supply chain?

_________ technologies help organizations identify their customers across applications.

Accounting,finance,logistics,and production are the primary users of ___________ systems.

In the basic supply chain source refers to planning for transportation of goods to customers.

Supply chain event management (SCEM)increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events.

What is enterprise resource planning?

Contact management falls under the category of the customer service department's CRM tools.

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Sales management,contact management,and __________ management are the three primary operational CRM technologies used in the sales department.

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

Where would you find the suppliers' Supplier in a typical supply chain?

Which question below represents a CRM reporting technology example?

What is the key word in ERP?

Cross-selling is increasing the value of the sale.

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

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