Question 1

What is a current or existing system that will become the base for upgrading or integrating with a new system?

Accepted Answer

A) Legitimate system 
B) Legacy system 
C) List generator system 
D) All of the above 
A) Legitimate system 
B) Legacy system 
C) List generator system 
D) All of the above

Question 2

___________ office operations deal directly with the customer.

Accepted Answer

The answer of ___________ office operations deal directly with the...

Question 3

Today,SCM systems focus on extending beyond an organization's four walls to influence:

Accepted Answer

A) Suppliers 
B) Suppliers' supplier 
C) Customers' customer 
D) All of the above 
A) Suppliers 
B) Suppliers' supplier 
C) Customers' customer 
D) All of the above

Question 4

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

Accepted Answer

A) True 
 B)False

Question 5

_________ management systems maintain customer contact information and identify prospective customers for future sales.

Accepted Answer

The answer of _________ management systems maintain customer contact information...

Question 6

Collaborative demand planning reduces product development costs.

Accepted Answer

A) True 
 B)False

Question 7

Collaborative demand planning reduces inventory investments,while improving customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a common customer service CRM metric?

Accepted Answer

A) Number of new prospective customers 
B) Number of marketing campaigns 
C) Average time to resolution 
D) Revenue generated by marketing campaigns 
A) Number of new prospective customers 
B) Number of marketing campaigns 
C) Average time to resolution 
D) Revenue generated by marketing campaigns

Question 9

What automates order processes from initial customer inquiry to final product delivery?

Accepted Answer

A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning 
A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning

Question 10

Which question below represents a CRM analyzing technology question?

Accepted Answer

A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above 
A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above

Question 11

Which of the following represents operational CRM?

Accepted Answer

A) Supports traditional transactional processing 
B) Supports day-to-day front-office operations 
C) Supports operations that deal directly with the customers 
D) All of the above 
A) Supports traditional transactional processing 
B) Supports day-to-day front-office operations 
C) Supports operations that deal directly with the customers 
D) All of the above

Question 12

The customers' customer is upstream in the supply chain.

Accepted Answer

A) True 
 B)False

Question 13

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

Accepted Answer

The answer of Enterprise resource planning systems ______________ all departments...

Question 14

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

Accepted Answer

A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies 
A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies

Question 15

Which of the following describes an ERP system?

Accepted Answer

A) ERP systems provide a foundation for collaboration between departments 
B) ERP systems enable people in different business areas to communicate 
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance 
D) All of the above 
A) ERP systems provide a foundation for collaboration between departments 
B) ERP systems enable people in different business areas to communicate 
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance 
D) All of the above

Question 16

Supply chain ________ management enables an organization to react more quickly to resolve supply chain issues.

Accepted Answer

The answer of Supply chain ________ management enables an organization...

Question 17

What are the primary business benefits of an ERP system?

Accepted Answer

A) Sales forecasts,sales strategies,and marketing campaigns 
B) Market demand,resource and capacity constraints,and real-time scheduling 
C) Forecasting,planning,purchasing,material management,warehousing,inventory,and distribution 
D) All of the above 
A) Sales forecasts,sales strategies,and marketing campaigns 
B) Market demand,resource and capacity constraints,and real-time scheduling 
C) Forecasting,planning,purchasing,material management,warehousing,inventory,and distribution 
D) All of the above

Question 18

Middleware translates information between disparate systems.

Accepted Answer

A) True 
 B)False

Question 19

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Accepted Answer

A) Bullwhip effect 
B) Demand planning systems 
C) Supply chain planning systems 
D) Supply chain execution systems 
A) Bullwhip effect 
B) Demand planning systems 
C) Supply chain planning systems 
D) Supply chain execution systems

Question 20

Call scripting occurs when a customer service representative answers customer inquiries and solves problems by email and IMing.

Accepted Answer

A) True 
 B)False

What is a current or existing system that will become the base for upgrading or integrating with a new system?

___________ office operations deal directly with the customer.

Today,SCM systems focus on extending beyond an organization's four walls to influence:

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

_________ management systems maintain customer contact information and identify prospective customers for future sales.

Collaborative demand planning reduces product development costs.

Collaborative demand planning reduces inventory investments,while improving customer satisfaction.

Which of the following is a common customer service CRM metric?

What automates order processes from initial customer inquiry to final product delivery?

Which question below represents a CRM analyzing technology question?

Which of the following represents operational CRM?

The customers' customer is upstream in the supply chain.

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

Which of the following describes an ERP system?

Supply chain ________ management enables an organization to react more quickly to resolve supply chain issues.

What are the primary business benefits of an ERP system?

Middleware translates information between disparate systems.

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Call scripting occurs when a customer service representative answers customer inquiries and solves problems by email and IMing.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters

Exam 8: Enterprise Applications: Business Communications

What is a current or existing system that will become the base for upgrading or integrating with a new system?

___________ office operations deal directly with the customer.

Today,SCM systems focus on extending beyond an organization's four walls to influence:

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

_________ management systems maintain customer contact information and identify prospective customers for future sales.

Collaborative demand planning reduces product development costs.

Collaborative demand planning reduces inventory investments,while improving customer satisfaction.

Which of the following is a common customer service CRM metric?

What automates order processes from initial customer inquiry to final product delivery?

Which question below represents a CRM analyzing technology question?

Which of the following represents operational CRM?

The customers' customer is upstream in the supply chain.

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

Which of the following describes an ERP system?

Supply chain ________ management enables an organization to react more quickly to resolve supply chain issues.

What are the primary business benefits of an ERP system?

Middleware translates information between disparate systems.

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Call scripting occurs when a customer service representative answers customer inquiries and solves problems by email and IMing.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters