Question 1

What does the average company spend on production needs?

Accepted Answer

A) Almost 10 percent of every dollar that it earns 
B) Almost 20 percent of every dollar that it earns 
C) Almost 40 percent of every dollar that it earns 
D) Almost 50 percent of every dollar that it earns 
A) Almost 10 percent of every dollar that it earns 
B) Almost 20 percent of every dollar that it earns 
C) Almost 40 percent of every dollar that it earns 
D) Almost 50 percent of every dollar that it earns

Question 2

Where would you find the manufacturer and distributor in a typical supply chain?

Accepted Answer

A) Upstream 
B) Downstream 
C) In the middle 
D) Not on the supply chain 
A) Upstream 
B) Downstream 
C) In the middle 
D) Not on the supply chain

Question 3

Which of the following operational CRM technologies does the customer service department typically use?

Accepted Answer

A) Contact center,web-based self-service,call scripting 
B) Sales management,contact management,opportunity management 
C) List generator,opportunity management,cross-selling and up-selling 
D) List generator,campaign management,cross-selling and up-selling 
A) Contact center,web-based self-service,call scripting 
B) Sales management,contact management,opportunity management 
C) List generator,opportunity management,cross-selling and up-selling 
D) List generator,campaign management,cross-selling and up-selling

Question 4

__________________ is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.

Accepted Answer

The answer of __________________ is the use of the Internet...

Question 5

What is selling additional products or services to an existing customer?

Accepted Answer

A) Cross-selling 
B) Up-selling 
C) Campaign management system 
D) Customer service and support 
A) Cross-selling 
B) Up-selling 
C) Campaign management system 
D) Customer service and support

Question 6

_________ and materials management is one of the three most common core ERP components.

Accepted Answer

The answer of _________ and materials management is one of...

Question 7

Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Accepted Answer

A) True 
 B)False

Question 8

What does supply chain management involve?

Accepted Answer

A) The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency 
B) The management of information flows between and among stages in a supply chain to maximize total supply chain costs 
C) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
D) None of the above 
A) The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency 
B) The management of information flows between and among stages in a supply chain to maximize total supply chain costs 
C) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
D) None of the above

Question 9

____________ integration is the integration of a company's existing management information systems.

Accepted Answer

The answer of ____________ integration is the integration of a...

Question 10

Supply chain planning systems use advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.

Accepted Answer

A) True 
 B)False

Question 11

Enterprise application integration (EAI)connects the plans,methods,and tools aimed at integrating separate enterprise systems.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?

Accepted Answer

A) Eliminates redundancies 
B) Cuts down wasted time 
C) Removes misinformation 
D) All of the above 
A) Eliminates redundancies 
B) Cuts down wasted time 
C) Removes misinformation 
D) All of the above

Question 13

What is predictive dialing?

Accepted Answer

A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent 
B) Directs customers to use touch-tone phones or keywords to navigate or provide information 
C) A phone switch routes inbound calls to available agents 
D) None of the above 
A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent 
B) Directs customers to use touch-tone phones or keywords to navigate or provide information 
C) A phone switch routes inbound calls to available agents 
D) None of the above

Question 14

____________ ERP components are the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.

Accepted Answer

The answer of ____________ ERP components are the extra components...

Question 15

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Accepted Answer

A) True 
 B)False

Question 16

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A) Plan 
B) Source 
C) Deliver 
D) Return 
A) Plan 
B) Source 
C) Deliver 
D) Return

Question 17

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

Accepted Answer

A) CRM 
B) SCM 
C) ERP 
D) All of the above 
A) CRM 
B) SCM 
C) ERP 
D) All of the above

Question 18

Which industries will want to keep using CRM as a major strategic focus in the future?

Accepted Answer

A) Industries whose products are unique 
B) Industries whose products are difficult to differentiate 
C) Industries whose products are exclusive 
D) Industries whose products are distinctive 
A) Industries whose products are unique 
B) Industries whose products are difficult to differentiate 
C) Industries whose products are exclusive 
D) Industries whose products are distinctive

Question 19

What guides users through marketing campaigns performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?

Accepted Answer

A) Campaign management system 
B) Cross-selling 
C) Up-selling 
D) List generator 
A) Campaign management system 
B) Cross-selling 
C) Up-selling 
D) List generator

Question 20

Business intelligence is both a core and extended ERP component.

Accepted Answer

A) True 
 B)False

What does the average company spend on production needs?

Where would you find the manufacturer and distributor in a typical supply chain?

Which of the following operational CRM technologies does the customer service department typically use?

__________________ is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.

What is selling additional products or services to an existing customer?

_________ and materials management is one of the three most common core ERP components.

Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

What does supply chain management involve?

____________ integration is the integration of a company's existing management information systems.

Supply chain planning systems use advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.

Enterprise application integration (EAI)connects the plans,methods,and tools aimed at integrating separate enterprise systems.

Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?

What is predictive dialing?

____________ ERP components are the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

Which industries will want to keep using CRM as a major strategic focus in the future?

What guides users through marketing campaigns performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?

Business intelligence is both a core and extended ERP component.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters

Exam 8: Enterprise Applications: Business Communications

What does the average company spend on production needs?

Where would you find the manufacturer and distributor in a typical supply chain?

Which of the following operational CRM technologies does the customer service department typically use?

__________________ is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.

What is selling additional products or services to an existing customer?

_________ and materials management is one of the three most common core ERP components.

Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

What does supply chain management involve?

____________ integration is the integration of a company's existing management information systems.

Supply chain planning systems use advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.

Enterprise application integration (EAI)connects the plans,methods,and tools aimed at integrating separate enterprise systems.

Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?

What is predictive dialing?

____________ ERP components are the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

Which industries will want to keep using CRM as a major strategic focus in the future?

What guides users through marketing campaigns performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?

Business intelligence is both a core and extended ERP component.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters