Question 1

The gap between two clusters in a network is called a:

Accepted Answer

A) network breakdown. 
B) structural hole. 
C) liaison. 
D) closeness break. 
E) disruption. 
A) network breakdown. 
B) structural hole. 
C) liaison. 
D) closeness break. 
E) disruption.

Question 2

An influence tactic is called "soft" because it:

Accepted Answer

A) lacks strength. 
B) appeals to people's value system. 
C) are based on nonverbal communication. 
D) is based on personal power. 
E) is based on legitimate authority rather than coercion. 
A) lacks strength. 
B) appeals to people's value system. 
C) are based on nonverbal communication. 
D) is based on personal power. 
E) is based on legitimate authority rather than coercion.

Question 3

Your centrality in a social network is determined by your:

Accepted Answer

A) betweenness, closeness, and degree centrality. 
B) betweenness, visibility, and discretion. 
C) closeness, discretion, and visibility. 
D) closeness, degree centrality, and visibility. 
E) visibility, discretion, and degree centrality. 
A) betweenness, closeness, and degree centrality. 
B) betweenness, visibility, and discretion. 
C) closeness, discretion, and visibility. 
D) closeness, degree centrality, and visibility. 
E) visibility, discretion, and degree centrality.

Question 4

Which of the following does ingratiation include?

Accepted Answer

A) flattering a boss 
B) offering advice to the employees 
C) listening to counterarguments 
D) relying on the influencer's position 
E) appearing neutral 
A) flattering a boss 
B) offering advice to the employees 
C) listening to counterarguments 
D) relying on the influencer's position 
E) appearing neutral

Question 5

Which of the following networking styles increases a person's expert power?

Accepted Answer

A) Gaining valuable information through networking 
B) Identifying people who are in the same network as you 
C) Making decisions in favorable to others 
D) Recognizing talents 
E) Placing oneself in a strategic position in the network 
A) Gaining valuable information through networking 
B) Identifying people who are in the same network as you 
C) Making decisions in favorable to others 
D) Recognizing talents 
E) Placing oneself in a strategic position in the network

Question 6

The (perceived) ability to manage uncertainties in the business environment is a form of _____ power.

Accepted Answer

A) reward 
B) legitimate 
C) referent 
D) expert 
E) coercive 
A) reward 
B) legitimate 
C) referent 
D) expert 
E) coercive

Question 7

Organizational politics occurs when someone attempts to influence others for the purpose of promoting personal interests.

Accepted Answer

A) True 
 B)False

Question 8

Explain the "dark side" of social networks.

Accepted Answer

Social networks are natural elements of

Question 9

Describe how people react to influence attempts.

Accepted Answer

People react by resistance, compliance,

Question 10

To understand how much social capital people have from their social networks, we need to consider the number, depth, variety, and centrality of the connections that they have in their networks.

Accepted Answer

A) True 
 B)False

Question 11

Exchange, ingratiation, and persuasion are considered "hard" influence tactics.

Accepted Answer

A) True 
 B)False

Question 12

Genevieve makes sure that she walks by her boss's office several times a day and tries to greet and make eye contact with her.She is trying to increase her:

Accepted Answer

A) visibility. 
B) absorption. 
C) centrality. 
D) discretion. 
E) persuasion. 
A) visibility. 
B) absorption. 
C) centrality. 
D) discretion. 
E) persuasion.

Question 13

_____ is an integral part of exchange.

Accepted Answer

A) Silent authority 
B) Coerciveness 
C) Ingratiation 
D) Negotiation 
E) Assertiveness 
A) Silent authority 
B) Coerciveness 
C) Ingratiation 
D) Negotiation 
E) Assertiveness

Question 14

In organizational settings, power is defined as:

Accepted Answer

A) the practice of trying to influence another person. 
B) the capacity to influence others. 
C) the act of changing another person's attitudes and behaviors. 
D) the extent to which one person is required to follow another person's commands even though he or she does not want to follow the commands. 
E) the ability of a person who is dependent on another person to dominate another person who is not at all dependent on the first person. 
A) the practice of trying to influence another person. 
B) the capacity to influence others. 
C) the act of changing another person's attitudes and behaviors. 
D) the extent to which one person is required to follow another person's commands even though he or she does not want to follow the commands. 
E) the ability of a person who is dependent on another person to dominate another person who is not at all dependent on the first person.

Question 15

Countervailing power is the capacity of a person, team, or organization to keep a more powerful person or group in the exchange relationship.

Accepted Answer

A) True 
 B)False

Question 16

The effectiveness of _____ as an influence tactic depends on characteristics of the power holder, message content, communication medium, and the audience.

Accepted Answer

A) coalition forming 
B) upward appeal 
C) persuasion 
D) information control 
E) silent authority 
A) coalition forming 
B) upward appeal 
C) persuasion 
D) information control 
E) silent authority

Question 17

Forming a coalition:

Accepted Answer

A) is part of a typical manager's job description. 
B) takes advantage of situations where who you know is more important than what you know. 
C) causes the decision to become more complex and ambiguous. 
D) increases the legitimacy of its desired outcome. 
E) more effectively communicates weaknesses with opposing positions. 
A) is part of a typical manager's job description. 
B) takes advantage of situations where who you know is more important than what you know. 
C) causes the decision to become more complex and ambiguous. 
D) increases the legitimacy of its desired outcome. 
E) more effectively communicates weaknesses with opposing positions.

Question 18

Briefly describe the strategies of expert power that cope with uncertainty in organizations.

Accepted Answer

There are three strategies of expert pow

Question 19

The gap between two clusters of people in a social network is called a structural hole.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a consequence of power?

Accepted Answer

A) Employees who feel more power feel dissatisfied. 
B) When people become more powerful, they hide from their environment. 
C) Increasing power over others can potentially undermine an individual's effectiveness and interpersonal relations. 
D) Powerful people gain the added skill of empathizing with subordinates. 
E) People with power engage in mindful thinking and are concerned about the consequences of their actions. 
A) Employees who feel more power feel dissatisfied. 
B) When people become more powerful, they hide from their environment. 
C) Increasing power over others can potentially undermine an individual's effectiveness and interpersonal relations. 
D) Powerful people gain the added skill of empathizing with subordinates. 
E) People with power engage in mindful thinking and are concerned about the consequences of their actions.

The gap between two clusters in a network is called a:

An influence tactic is called "soft" because it:

Your centrality in a social network is determined by your:

Which of the following does ingratiation include?

Which of the following networking styles increases a person's expert power?

The (perceived) ability to manage uncertainties in the business environment is a form of _____ power.

Organizational politics occurs when someone attempts to influence others for the purpose of promoting personal interests.

Explain the "dark side" of social networks.

Describe how people react to influence attempts.

To understand how much social capital people have from their social networks, we need to consider the number, depth, variety, and centrality of the connections that they have in their networks.

Exchange, ingratiation, and persuasion are considered "hard" influence tactics.

Genevieve makes sure that she walks by her boss's office several times a day and tries to greet and make eye contact with her.She is trying to increase her:

_____ is an integral part of exchange.

In organizational settings, power is defined as:

Countervailing power is the capacity of a person, team, or organization to keep a more powerful person or group in the exchange relationship.

The effectiveness of _____ as an influence tactic depends on characteristics of the power holder, message content, communication medium, and the audience.

Forming a coalition:

Briefly describe the strategies of expert power that cope with uncertainty in organizations.

The gap between two clusters of people in a social network is called a structural hole.

Which of the following is a consequence of power?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

The gap between two clusters in a network is called a:

An influence tactic is called "soft" because it:

Your centrality in a social network is determined by your:

Which of the following does ingratiation include?

Which of the following networking styles increases a person's expert power?

The (perceived) ability to manage uncertainties in the business environment is a form of _____ power.

Organizational politics occurs when someone attempts to influence others for the purpose of promoting personal interests.

Explain the "dark side" of social networks.

Describe how people react to influence attempts.

To understand how much social capital people have from their social networks, we need to consider the number, depth, variety, and centrality of the connections that they have in their networks.

Exchange, ingratiation, and persuasion are considered "hard" influence tactics.

Genevieve makes sure that she walks by her boss's office several times a day and tries to greet and make eye contact with her.She is trying to increase her:

_____ is an integral part of exchange.

In organizational settings, power is defined as:

Countervailing power is the capacity of a person, team, or organization to keep a more powerful person or group in the exchange relationship.

The effectiveness of _____ as an influence tactic depends on characteristics of the power holder, message content, communication medium, and the audience.

Forming a coalition:

Briefly describe the strategies of expert power that cope with uncertainty in organizations.

The gap between two clusters of people in a social network is called a structural hole.

Which of the following is a consequence of power?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters