Question 1

A manager's communication style has a strong impact on the way employees feel about their work and about one another.

Accepted Answer

A) True 
 B)False

Question 2

All of the following are important elements of an effective apology except:

Accepted Answer

A)  Explain how you will prevent this mistake from occurring again. 
B)  Acknowledge that your actions made the other person suffer. 
C)  Suggest how you can compensate the other person for the damage you did. 
D)  Save face by providing an excuse for your actions. 
A)  Explain how you will prevent this mistake from occurring again. 
B)  Acknowledge that your actions made the other person suffer. 
C)  Suggest how you can compensate the other person for the damage you did. 
D)  Save face by providing an excuse for your actions.

Question 3

The LAST step in conducting a win-win negotiation is to

Accepted Answer

A)  follow up to evaluate how well the solution has been working. 
B)  evaluate possible solutions. 
C)  implement the solution. 
D)  brainstorm possible solutions. 
A)  follow up to evaluate how well the solution has been working. 
B)  evaluate possible solutions. 
C)  implement the solution. 
D)  brainstorm possible solutions.

Question 4

When you are preparing to participate in a win-win negotiation,it is advisable to prepare your statement of your goals ahead of time and even to practice stating it.

Accepted Answer

A) True 
 B)False

Question 5

A supervisor who openly acknowledges her worker's contributions helps build workplace dignity.

Accepted Answer

A) True 
 B)False

Question 6

Sexual harassment

Accepted Answer

A)  may be initiated by men or women. 
B)  is unpleasant but not actually illegal. 
C)  was never noticed by women in the workplace before 1964. 
D)  involves only overt sexual behavior. 
A)  may be initiated by men or women. 
B)  is unpleasant but not actually illegal. 
C)  was never noticed by women in the workplace before 1964. 
D)  involves only overt sexual behavior.

Question 7

In a recent survey of 1,000 personnel directors in the United States,the top characteristic identified for ideal management was:

Accepted Answer

A)  the ability to work well with others on-on-one. 
B)  the ability to give public speeches. 
C)  training in technical skills. 
D)  an outgoing personality. 
A)  the ability to work well with others on-on-one. 
B)  the ability to give public speeches. 
C)  training in technical skills. 
D)  an outgoing personality.

Question 8

Ashraf accidentally drops Ceil's favorite glass vase,which crashes into fragments on the kitchen floor.Ceil screams,"You clod!" Ashraf retorts,"I didn't drop it on purpose,you witch!" This conflict is focusing on

Accepted Answer

A)  the topic at hand. 
B)  the process. 
C)  ego/identity issues. 
D)  reparation. 
A)  the topic at hand. 
B)  the process. 
C)  ego/identity issues. 
D)  reparation.

Question 9

According to the text,which of the following is NOT recommended when you are attempting to establish confirming relationships with others in the organizational setting?

Accepted Answer

A)  Attempt to focus on problem solving. 
B)  Be as honest as possible. 
C)  Use evaluative "you" language. 
D)  Demonstrate concern for others. 
A)  Attempt to focus on problem solving. 
B)  Be as honest as possible. 
C)  Use evaluative "you" language. 
D)  Demonstrate concern for others.

Question 10

Discuss guidelines for offering constructive criticism.Explain why each guideline is important.

Accepted Answer

Offering constructive criticism is an im

Question 11

When parties are brainstorming potential solutions for a win-win negotiation,they should evaluate each solution as soon as it is suggested.

Accepted Answer

A) True 
 B)False

Question 12

Informal joking in the break room could never be construed as sexual harassment on the job.

Accepted Answer

A) True 
 B)False

Question 13

The collaborative approach to negotiation involves a ___________ orientation.

Accepted Answer

A)  win-lose 
B)  win-win 
C)  lose-lose 
D)  compromise 
A)  win-lose 
B)  win-win 
C)  lose-lose 
D)  compromise

Question 14

A compromise approach to negotiating implies that one party will realize all of its goals and that both sides will be better off than before.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following best describes the role of emotional intelligence in determining outstanding job performance?

Accepted Answer

A)  Emotional intelligence has no impact on job performance 
B)  Emotional intelligence has less impact on job performance than cognitive IQ does. 
C)  Emotional intelligence and cognitive IQ have about the same impact on job performance. 
D)  Emotional intelligence has more impact on job performance than cognitive IQ does. 
A)  Emotional intelligence has no impact on job performance 
B)  Emotional intelligence has less impact on job performance than cognitive IQ does. 
C)  Emotional intelligence and cognitive IQ have about the same impact on job performance. 
D)  Emotional intelligence has more impact on job performance than cognitive IQ does.

Question 16

All of the following are characteristics of constructive feedback except:

Accepted Answer

A)  focuses on behavior. 
B)  imposed. 
C)  timed appropriately. 
D)  descriptive. 
A)  focuses on behavior. 
B)  imposed. 
C)  timed appropriately. 
D)  descriptive.

Question 17

"Quid pro quo" sexual harassment

Accepted Answer

A)  occurs when an employee's continued employment depends on their willingness to grant you sexual favors. 
B)  is a problem that exists only in people's imaginations. 
C)  is the legal term for the punishment meted out to someone accused of harassment. 
D)  occurs when an employee experiences an offensive work environment, such as being stared at in a blatantly sexual way. 
A)  occurs when an employee's continued employment depends on their willingness to grant you sexual favors. 
B)  is a problem that exists only in people's imaginations. 
C)  is the legal term for the punishment meted out to someone accused of harassment. 
D)  occurs when an employee experiences an offensive work environment, such as being stared at in a blatantly sexual way.

Question 18

In collectivist cultures,it's best to deliver praise in private,where others cannot overhear.

Accepted Answer

A) True 
 B)False

Question 19

When confronted with the criticism "You're never back from lunch on time," which of the following statements acknowledges a critic's perception as valid,yet does not agree with the critique?

Accepted Answer

A)  "You're right; it was after 1:00 when I returned from lunch." 
B)  "You weren't back on time yourself; you couldn't know." 
C)  "It must seem like I'm never back on time. The boss has asked me to cover the phones in his office from 1 - 1:30 every day, so I don't get back to this office right away." 
D)  "You're partly to blame--you weren't back by 12, so I couldn't leave on time." 
A)  "You're right; it was after 1:00 when I returned from lunch." 
B)  "You weren't back on time yourself; you couldn't know." 
C)  "It must seem like I'm never back on time. The boss has asked me to cover the phones in his office from 1 - 1:30 every day, so I don't get back to this office right away." 
D)  "You're partly to blame--you weren't back by 12, so I couldn't leave on time."

Question 20

Collaboration is always the best method for handling conflicts.

Accepted Answer

A) True 
 B)False

A manager's communication style has a strong impact on the way employees feel about their work and about one another.

All of the following are important elements of an effective apology except:

The LAST step in conducting a win-win negotiation is to

When you are preparing to participate in a win-win negotiation,it is advisable to prepare your statement of your goals ahead of time and even to practice stating it.

A supervisor who openly acknowledges her worker's contributions helps build workplace dignity.

Sexual harassment

In a recent survey of 1,000 personnel directors in the United States,the top characteristic identified for ideal management was:

Ashraf accidentally drops Ceil's favorite glass vase,which crashes into fragments on the kitchen floor.Ceil screams,"You clod!" Ashraf retorts,"I didn't drop it on purpose,you witch!" This conflict is focusing on

According to the text,which of the following is NOT recommended when you are attempting to establish confirming relationships with others in the organizational setting?

Discuss guidelines for offering constructive criticism.Explain why each guideline is important.

When parties are brainstorming potential solutions for a win-win negotiation,they should evaluate each solution as soon as it is suggested.

Informal joking in the break room could never be construed as sexual harassment on the job.

The collaborative approach to negotiation involves a ___________ orientation.

A compromise approach to negotiating implies that one party will realize all of its goals and that both sides will be better off than before.

Which of the following best describes the role of emotional intelligence in determining outstanding job performance?

All of the following are characteristics of constructive feedback except:

"Quid pro quo" sexual harassment

In collectivist cultures,it's best to deliver praise in private,where others cannot overhear.

When confronted with the criticism "You're never back from lunch on time," which of the following statements acknowledges a critic's perception as valid,yet does not agree with the critique?

Collaboration is always the best method for handling conflicts.

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters

Exam 5: Interpersonal Strategies and Skills

A manager's communication style has a strong impact on the way employees feel about their work and about one another.

All of the following are important elements of an effective apology except:

The LAST step in conducting a win-win negotiation is to

When you are preparing to participate in a win-win negotiation,it is advisable to prepare your statement of your goals ahead of time and even to practice stating it.

A supervisor who openly acknowledges her worker's contributions helps build workplace dignity.

Sexual harassment

In a recent survey of 1,000 personnel directors in the United States,the top characteristic identified for ideal management was:

Ashraf accidentally drops Ceil's favorite glass vase,which crashes into fragments on the kitchen floor.Ceil screams,"You clod!" Ashraf retorts,"I didn't drop it on purpose,you witch!" This conflict is focusing on

According to the text,which of the following is NOT recommended when you are attempting to establish confirming relationships with others in the organizational setting?

Discuss guidelines for offering constructive criticism.Explain why each guideline is important.

When parties are brainstorming potential solutions for a win-win negotiation,they should evaluate each solution as soon as it is suggested.

Informal joking in the break room could never be construed as sexual harassment on the job.

The collaborative approach to negotiation involves a ___________ orientation.

A compromise approach to negotiating implies that one party will realize all of its goals and that both sides will be better off than before.

Which of the following best describes the role of emotional intelligence in determining outstanding job performance?

All of the following are characteristics of constructive feedback except:

"Quid pro quo" sexual harassment

In collectivist cultures,it's best to deliver praise in private,where others cannot overhear.

When confronted with the criticism "You're never back from lunch on time," which of the following statements acknowledges a critic's perception as valid,yet does not agree with the critique?

Collaboration is always the best method for handling conflicts.

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters