Question 1

Research shows that conflict is a negative influence in business and therefore should be avoided as much as possible.

Accepted Answer

A) True 
 B)False

Question 2

List and explain four of the communication characteristics that create a confirming communication climate.Provide at least one specific example of an action that typifies each characteristic.

Accepted Answer

1. Openness: Openness in communication i

Question 3

If you believe you are being sexually harassed,the first thing you should do is to file a legal complaint.

Accepted Answer

A) True 
 B)False

Question 4

In a compromise,each side acts in its own self-interest.

Accepted Answer

A) True 
 B)False

Question 5

Many people believe that _________ is the best approach to conflict because,in the short-term,you might get the results you want.However,this approach to conflict often results in a number of long-term costs.

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising 
A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising

Question 6

If you are offering criticism,it is more effective to deal with several issues together,rather than limiting the discussion to one topic.

Accepted Answer

A) True 
 B)False

Question 7

If you are the victim of bullying in the workplace,consider several options and their potential consequences before you decide on an appropriate response.

Accepted Answer

A) True 
 B)False

Question 8

Which is generally the most advantageous negotiation style for all parties involved?

Accepted Answer

A)  win-lose 
B)  lose-lose 
C)  compromise 
D)  win-win 
A)  win-lose 
B)  lose-lose 
C)  compromise 
D)  win-win

Question 9

Discuss guidelines for offering effective praise.Explain why each guideline is important.

Accepted Answer

Guidelines for offering effective praise

Question 10

Which of the following characteristics is conducive to a win-win style of negotiation?

Accepted Answer

A)  You do not need a long-term harmonious relationship. 
B)  Both parties are approximately equal in power. 
C)  The parties' needs are not compatible. 
D)  Short-term goals are more important than long-term goals. 
A)  You do not need a long-term harmonious relationship. 
B)  Both parties are approximately equal in power. 
C)  The parties' needs are not compatible. 
D)  Short-term goals are more important than long-term goals.

Question 11

You are a member of a small group in your communication class,formed for the purpose of completing a decision-making project.Robert insists that your meetings should be conducted according to Parliamentary Procedures,but Serena wants to use a consensus approach.Your group is experiencing conflict about

Accepted Answer

A)  the topic of the project. 
B)  the process. 
C)  relational issues. 
D)  legal issues. 
A)  the topic of the project. 
B)  the process. 
C)  relational issues. 
D)  legal issues.

Question 12

All of the following are true about workplace dignity EXCEPT

Accepted Answer

A)  Workplace dignity arises from respectful communication. 
B)  Workplaces in which workers treat each other with respect tend to be more productive than those where workers treat each other disrespectfully. 
C)  Workplace dignity increases worker satisfaction but does not impact an organization's productivity. 
D)  Absenteeism is higher in workplaces where employees do not treat teach other respectfully. 
A)  Workplace dignity arises from respectful communication. 
B)  Workplaces in which workers treat each other with respect tend to be more productive than those where workers treat each other disrespectfully. 
C)  Workplace dignity increases worker satisfaction but does not impact an organization's productivity. 
D)  Absenteeism is higher in workplaces where employees do not treat teach other respectfully.

Question 13

Helping employees feel valued and appreciated at work tends to build a positive communication climate.

Accepted Answer

A) True 
 B)False

Question 14

A competing approach to conflict management can also be called a "zero-sum" approach.

Accepted Answer

A) True 
 B)False

Question 15

Talking about non-work-related issues during working hours is considered to be a communication trait of unpleasant co-workers.

Accepted Answer

A) True 
 B)False

Question 16

When you praise a coworker,it is best to use very high-level abstractions.

Accepted Answer

A) True 
 B)False

Question 17

Offering a genuine apology for something you've done wrong may decrease your chances of being sued.

Accepted Answer

A) True 
 B)False

Question 18

If each party gives a little ground to gain a solution that everyone can agree to,which approach to conflict have they selected?

Accepted Answer

A)  accommodating 
B)  competing 
C)  collaborating 
D)  compromising 
A)  accommodating 
B)  competing 
C)  collaborating 
D)  compromising

Question 19

The members of the Riverdell Community Council are locked in a dispute because some want to make decisions by simple majority and others want to require a two-thirds majority.This is an example of a conflict about the topic at hand.

Accepted Answer

A) True 
 B)False

Question 20

Successful negotiators prepare for a negotiation ahead of time by distinguishing their means from their ends.

Accepted Answer

A) True 
 B)False

Research shows that conflict is a negative influence in business and therefore should be avoided as much as possible.

List and explain four of the communication characteristics that create a confirming communication climate.Provide at least one specific example of an action that typifies each characteristic.

If you believe you are being sexually harassed,the first thing you should do is to file a legal complaint.

In a compromise,each side acts in its own self-interest.

Many people believe that _________ is the best approach to conflict because,in the short-term,you might get the results you want.However,this approach to conflict often results in a number of long-term costs.

If you are offering criticism,it is more effective to deal with several issues together,rather than limiting the discussion to one topic.

If you are the victim of bullying in the workplace,consider several options and their potential consequences before you decide on an appropriate response.

Which is generally the most advantageous negotiation style for all parties involved?

Discuss guidelines for offering effective praise.Explain why each guideline is important.

Which of the following characteristics is conducive to a win-win style of negotiation?

All of the following are true about workplace dignity EXCEPT

Helping employees feel valued and appreciated at work tends to build a positive communication climate.

A competing approach to conflict management can also be called a "zero-sum" approach.

Talking about non-work-related issues during working hours is considered to be a communication trait of unpleasant co-workers.

When you praise a coworker,it is best to use very high-level abstractions.

Offering a genuine apology for something you've done wrong may decrease your chances of being sued.

If each party gives a little ground to gain a solution that everyone can agree to,which approach to conflict have they selected?

The members of the Riverdell Community Council are locked in a dispute because some want to make decisions by simple majority and others want to require a two-thirds majority.This is an example of a conflict about the topic at hand.

Successful negotiators prepare for a negotiation ahead of time by distinguishing their means from their ends.

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters

Exam 5: Interpersonal Strategies and Skills

Research shows that conflict is a negative influence in business and therefore should be avoided as much as possible.

List and explain four of the communication characteristics that create a confirming communication climate.Provide at least one specific example of an action that typifies each characteristic.

If you believe you are being sexually harassed,the first thing you should do is to file a legal complaint.

In a compromise,each side acts in its own self-interest.

Many people believe that _________ is the best approach to conflict because,in the short-term,you might get the results you want.However,this approach to conflict often results in a number of long-term costs.

If you are offering criticism,it is more effective to deal with several issues together,rather than limiting the discussion to one topic.

If you are the victim of bullying in the workplace,consider several options and their potential consequences before you decide on an appropriate response.

Which is generally the most advantageous negotiation style for all parties involved?

Discuss guidelines for offering effective praise.Explain why each guideline is important.

Which of the following characteristics is conducive to a win-win style of negotiation?

All of the following are true about workplace dignity EXCEPT

Helping employees feel valued and appreciated at work tends to build a positive communication climate.

A competing approach to conflict management can also be called a "zero-sum" approach.

Talking about non-work-related issues during working hours is considered to be a communication trait of unpleasant co-workers.

When you praise a coworker,it is best to use very high-level abstractions.

Offering a genuine apology for something you've done wrong may decrease your chances of being sued.

If each party gives a little ground to gain a solution that everyone can agree to,which approach to conflict have they selected?

The members of the Riverdell Community Council are locked in a dispute because some want to make decisions by simple majority and others want to require a two-thirds majority.This is an example of a conflict about the topic at hand.

Successful negotiators prepare for a negotiation ahead of time by distinguishing their means from their ends.

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters