Question 1

Avoidance is the best communication strategy for managing conflict.

Accepted Answer

A) True 
 B)False

Question 2

Research shows that win-win approaches to problem solving are more common in higher-performing organizations than in lower-performing organizations.

Accepted Answer

A) True 
 B)False

Question 3

You are likely to improve your success as a manager if you always act in a way that pleases others.

Accepted Answer

A) True 
 B)False

Question 4

The highest-performing organizations tend to favor the ___________ approach to problem solving.

Accepted Answer

A)  win-lose 
B)  lose-lose 
C)  win-win 
D)  compromise 
A)  win-lose 
B)  lose-lose 
C)  win-win 
D)  compromise

Question 5

Which of the following illustrates an effective critique of a co-worker's performance?

Accepted Answer

A)  "Well, if you weren't so interested in going to night clubs, you might get to work on time once in a while." 
B)  "I depend on you to help me answer these phones. When you showed up late last week, we missed ten important calls." 
C)  "I sure hate it when you show up late." 
D)  "Last week, you were late three times, you didn't finish filling out all the customer reports, and you forgot to lock the file cabinets, too." 
A)  "Well, if you weren't so interested in going to night clubs, you might get to work on time once in a while." 
B)  "I depend on you to help me answer these phones. When you showed up late last week, we missed ten important calls." 
C)  "I sure hate it when you show up late." 
D)  "Last week, you were late three times, you didn't finish filling out all the customer reports, and you forgot to lock the file cabinets, too."

Question 6

One good reason to take a competing approach to conflict is:

Accepted Answer

A)  The other party is more powerful, so you know you are going to lose. 
B)  Your goals are trivial. 
C)  Both parties want to build a long-term working relationship. 
D)  You need to enforce an unpopular, but ethical and necessary action. 
A)  The other party is more powerful, so you know you are going to lose. 
B)  Your goals are trivial. 
C)  Both parties want to build a long-term working relationship. 
D)  You need to enforce an unpopular, but ethical and necessary action.

Question 7

A statement such as "I don't care what you think is going to work best,we are either going to go with my proposal or forget about the whole thing" is an example of which of the following approaches to conflict?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  compromising 
D)  competing 
A)  avoiding 
B)  accommodating 
C)  compromising 
D)  competing

Question 8

Whether an action is considered uncivil or not depends on the receiver's interpretation.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is NOT one of the steps in conducting a successful win-win approach to negotiating?

Accepted Answer

A)  Identify the needs of both parties. 
B)  Conceal your true goals. 
C)  Brainstorm a list of possible solutions. 
D)  Evaluate the alternative solutions. 
A)  Identify the needs of both parties. 
B)  Conceal your true goals. 
C)  Brainstorm a list of possible solutions. 
D)  Evaluate the alternative solutions.

Question 10

Which of the following statements best describes a compromising orientation to negotiating?

Accepted Answer

A)  It attains the best possible outcomes for both parties. 
B)  It emphasizes relationship goals over task goals. 
C)  It is a long-term approach that seeks to build and maintain a good relationship. 
D)  Both sides win some; both sides lose some. 
A)  It attains the best possible outcomes for both parties. 
B)  It emphasizes relationship goals over task goals. 
C)  It is a long-term approach that seeks to build and maintain a good relationship. 
D)  Both sides win some; both sides lose some.

Question 11

When employees who don't want to attend an all-day workshop take the attitude "You can make me go,but you can't make me pay attention," they have adopted a __________ stance.

Accepted Answer

A)  bargaining 
B)  lose-lose 
C)  compromise 
D)  win-win 
A)  bargaining 
B)  lose-lose 
C)  compromise 
D)  win-win

Question 12

In her spare time,Sharon is the chair for a local nonprofit organization.The project committee is attempting to determine what the organization's next large charity drive will be.Sharon felt that she had a great idea,but it was quickly rejected by the other committee members.So,as chair,she simply selected her idea and forced it on the other members.According to the text,which of the following approaches to conflict did she employ?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising 
A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising

Question 13

Using an assertive style of communication is considered to be a communication trait of unpleasant co-workers.

Accepted Answer

A) True 
 B)False

Question 14

When you are preparing to negotiate from a win-win approach,you should do all of the following EXCEPT:

Accepted Answer

A)  Clarify what your interests and needs are. 
B)  Focus on the means for achieving your goals, not on outcomes ('ends'). 
C)  Consider the best time to raise the issue. 
D)  Plan how to express your needs using "I" language. 
A)  Clarify what your interests and needs are. 
B)  Focus on the means for achieving your goals, not on outcomes ('ends'). 
C)  Consider the best time to raise the issue. 
D)  Plan how to express your needs using "I" language.

Question 15

According to your text,which of the following is the best way to approach conflict?

Accepted Answer

A)  collaboration 
B)  accommodation 
C)  compromise 
D)  The best choice of method varies according to the circumstances. 
A)  collaboration 
B)  accommodation 
C)  compromise 
D)  The best choice of method varies according to the circumstances.

Question 16

If you disagree with another person's critique of your performance,which of the following responses would be the most confirming?

Accepted Answer

A)  pretending to agree, even though you don't 
B)  emphasize areas where you and the other person share the same point of view 
C)  ignoring the comment so as not to draw attention to your disagreement 
D)  none of these, because it is impossible to be confirming if you disagree with the other person's comments 
A)  pretending to agree, even though you don't 
B)  emphasize areas where you and the other person share the same point of view 
C)  ignoring the comment so as not to draw attention to your disagreement 
D)  none of these, because it is impossible to be confirming if you disagree with the other person's comments

Question 17

Briefly describe a situation when you responded defensively to criticism.Draw on your text's guidelines for responding constructively to criticism to explain at least three changes you could have made to respond more effectively.

Accepted Answer

One situation where I responded defensiv

Question 18

What are the advantages of a workplace in which the dignity of workers is affirmed?

Accepted Answer

There are several advantages to having a

Question 19

Most bullies

Accepted Answer

A)  move on to hassle new targets, after their initial target quits or is fired. 
B)  stop bullying once they know their victim feels frustrated. 
C)  are silenced by the boss before they can do much harm. 
D)  don't succeed in making others look bad. 
A)  move on to hassle new targets, after their initial target quits or is fired. 
B)  stop bullying once they know their victim feels frustrated. 
C)  are silenced by the boss before they can do much harm. 
D)  don't succeed in making others look bad.

Question 20

One good reason to take a collaborative approach to conflict is:

Accepted Answer

A)  An emergency demands quick, decisive action. 
B)  Your goals are trivial. 
C)  Both parties have important concerns and the long-term working relationship between the parties is important. 
D)  You need to enforce an unpopular, but ethical and necessary action. 
A)  An emergency demands quick, decisive action. 
B)  Your goals are trivial. 
C)  Both parties have important concerns and the long-term working relationship between the parties is important. 
D)  You need to enforce an unpopular, but ethical and necessary action.

Avoidance is the best communication strategy for managing conflict.

Research shows that win-win approaches to problem solving are more common in higher-performing organizations than in lower-performing organizations.

You are likely to improve your success as a manager if you always act in a way that pleases others.

The highest-performing organizations tend to favor the ___________ approach to problem solving.

Which of the following illustrates an effective critique of a co-worker's performance?

One good reason to take a competing approach to conflict is:

A statement such as "I don't care what you think is going to work best,we are either going to go with my proposal or forget about the whole thing" is an example of which of the following approaches to conflict?

Whether an action is considered uncivil or not depends on the receiver's interpretation.

Which of the following is NOT one of the steps in conducting a successful win-win approach to negotiating?

Which of the following statements best describes a compromising orientation to negotiating?

When employees who don't want to attend an all-day workshop take the attitude "You can make me go,but you can't make me pay attention," they have adopted a __________ stance.

Using an assertive style of communication is considered to be a communication trait of unpleasant co-workers.

When you are preparing to negotiate from a win-win approach,you should do all of the following EXCEPT:

According to your text,which of the following is the best way to approach conflict?

If you disagree with another person's critique of your performance,which of the following responses would be the most confirming?

Briefly describe a situation when you responded defensively to criticism.Draw on your text's guidelines for responding constructively to criticism to explain at least three changes you could have made to respond more effectively.

What are the advantages of a workplace in which the dignity of workers is affirmed?

Most bullies

One good reason to take a collaborative approach to conflict is:

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters

Exam 5: Interpersonal Strategies and Skills

Avoidance is the best communication strategy for managing conflict.

Research shows that win-win approaches to problem solving are more common in higher-performing organizations than in lower-performing organizations.

You are likely to improve your success as a manager if you always act in a way that pleases others.

The highest-performing organizations tend to favor the ___________ approach to problem solving.

Which of the following illustrates an effective critique of a co-worker's performance?

One good reason to take a competing approach to conflict is:

A statement such as "I don't care what you think is going to work best,we are either going to go with my proposal or forget about the whole thing" is an example of which of the following approaches to conflict?

Whether an action is considered uncivil or not depends on the receiver's interpretation.

Which of the following is NOT one of the steps in conducting a successful win-win approach to negotiating?

Which of the following statements best describes a compromising orientation to negotiating?

When employees who don't want to attend an all-day workshop take the attitude "You can make me go,but you can't make me pay attention," they have adopted a __________ stance.

Using an assertive style of communication is considered to be a communication trait of unpleasant co-workers.

When you are preparing to negotiate from a win-win approach,you should do all of the following EXCEPT:

According to your text,which of the following is the best way to approach conflict?

If you disagree with another person's critique of your performance,which of the following responses would be the most confirming?

Briefly describe a situation when you responded defensively to criticism.Draw on your text's guidelines for responding constructively to criticism to explain at least three changes you could have made to respond more effectively.

What are the advantages of a workplace in which the dignity of workers is affirmed?

Most bullies

One good reason to take a collaborative approach to conflict is:

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters