Question 1

Showing concern for a coworker's feelings sends a confirming message; showing indifference sends a disconfirming message.

Accepted Answer

A) True 
 B)False

Question 2

One good reason to take an accommodating approach to conflict is:

Accepted Answer

A)  The other party is more powerful, so you know you are going to lose anyway. 
B)  Your goals are very important to you. 
C)  Both parties want to build a long-term working relationship. 
D)  Both sides want a fair solution, but time is short. 
A)  The other party is more powerful, so you know you are going to lose anyway. 
B)  Your goals are very important to you. 
C)  Both parties want to build a long-term working relationship. 
D)  Both sides want a fair solution, but time is short.

Question 3

Compare two types of sexual harassment.Give an example of each.Then,suggest at least five actions you could take if you were ever the victim of sexual harassment.Which action would you try first? Why?

Accepted Answer

There are two main types of sexual haras

Question 4

When a conflict arises in Rosie's work group,she simply denies that a problem exists.Which of the following approaches to conflict is she using?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising 
A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising

Question 5

Identify several examples of uncivil behavior that might occur in the workplace.Does the encoder always know that their behavior will be considered uncivil? Why or why not? Why is it advisable to reduce uncivil behavior?

Accepted Answer

Several examples of uncivil behavior tha

Question 6

Identify five approaches to managing conflict.Explain what each one means,and provide an example of a situation in which each approach would be beneficial.

Accepted Answer

1. Avoidance: This approach involves ign

Question 7

Collaboration is based on the assumption that conflict should be avoided.

Accepted Answer

A) True 
 B)False

Question 8

One of the most effective methods for developing and confirming personal relationships within an organizational setting is to communicate primarily with "you" statements.

Accepted Answer

A) True 
 B)False

Question 9

Expressing opinions on matters that aren't one's own business is considered to be a communication trait of unpleasant co-workers.

Accepted Answer

A) True 
 B)False

Question 10

The process in which two or more parties discuss specific proposals to obtain a mutually acceptable agreement is known as

Accepted Answer

A)  conflict manipulation. 
B)  negotiation. 
C)  compromising. 
D)  conflict agreement. 
A)  conflict manipulation. 
B)  negotiation. 
C)  compromising. 
D)  conflict agreement.

Question 11

Win-win negotiation resembles the ____________ approach to conflict.

Accepted Answer

A)  collaborating 
B)  competing 
C)  compromising 
D)  accommodating 
A)  collaborating 
B)  competing 
C)  compromising 
D)  accommodating

Question 12

A smart business strategy is to avoid apologizing for mistakes so others will be under the impression that you have not made any mistakes.

Accepted Answer

A) True 
 B)False

Question 13

Brandon is concerned that his group members are not getting along as well as they should.He believes that effective group communication should be completely free of any conflict.Consequently,every time conflict arises,he attempts to maintain the group's harmony by yielding to others.Which of the following approaches to conflict is Brandon most likely using?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  compromising 
D)  collaborating 
A)  avoiding 
B)  accommodating 
C)  compromising 
D)  collaborating

Question 14

Incivility

Accepted Answer

A)  consists of seemingly inconsequential, inconsiderate words and deeds that violate the conventional standards of workplace conduct. 
B)  is always aggressive. 
C)  has no impact on a company's productivity. 
D)  has decreased in the 21st century. 
A)  consists of seemingly inconsequential, inconsiderate words and deeds that violate the conventional standards of workplace conduct. 
B)  is always aggressive. 
C)  has no impact on a company's productivity. 
D)  has decreased in the 21st century.

Question 15

Reinhardt wants to keep the thermostat set at 65 degrees in the winter,while his roommate Peter wants to keep it set at 74.This conflict is primarily about

Accepted Answer

A)  the topic at hand. 
B)  the process. 
C)  relational issues. 
D)  ego/identity issues. 
A)  the topic at hand. 
B)  the process. 
C)  relational issues. 
D)  ego/identity issues.

Question 16

When you are delivering criticism,avoid

Accepted Answer

A)  accepting partial responsibility for the problem 
B)  offering to help solve a problem, if appropriate. 
C)  commenting about the person's personal life (unless their personal life has a proven impact on their work). 
D)  delivering the remarks in private. 
A)  accepting partial responsibility for the problem 
B)  offering to help solve a problem, if appropriate. 
C)  commenting about the person's personal life (unless their personal life has a proven impact on their work). 
D)  delivering the remarks in private.

Question 17

In most workplaces,proselytizing about your own religious beliefs is an acceptable,and even welcome,form of communication.

Accepted Answer

A) True 
 B)False

Question 18

Using an avoidant approach to conflict management is never a good idea.

Accepted Answer

A) True 
 B)False

Showing concern for a coworker's feelings sends a confirming message; showing indifference sends a disconfirming message.

One good reason to take an accommodating approach to conflict is:

Compare two types of sexual harassment.Give an example of each.Then,suggest at least five actions you could take if you were ever the victim of sexual harassment.Which action would you try first? Why?

When a conflict arises in Rosie's work group,she simply denies that a problem exists.Which of the following approaches to conflict is she using?

Identify several examples of uncivil behavior that might occur in the workplace.Does the encoder always know that their behavior will be considered uncivil? Why or why not? Why is it advisable to reduce uncivil behavior?

Identify five approaches to managing conflict.Explain what each one means,and provide an example of a situation in which each approach would be beneficial.

Collaboration is based on the assumption that conflict should be avoided.

One of the most effective methods for developing and confirming personal relationships within an organizational setting is to communicate primarily with "you" statements.

Expressing opinions on matters that aren't one's own business is considered to be a communication trait of unpleasant co-workers.

The process in which two or more parties discuss specific proposals to obtain a mutually acceptable agreement is known as

Win-win negotiation resembles the ____________ approach to conflict.

A smart business strategy is to avoid apologizing for mistakes so others will be under the impression that you have not made any mistakes.

Incivility

Reinhardt wants to keep the thermostat set at 65 degrees in the winter,while his roommate Peter wants to keep it set at 74.This conflict is primarily about

When you are delivering criticism,avoid

In most workplaces,proselytizing about your own religious beliefs is an acceptable,and even welcome,form of communication.

Using an avoidant approach to conflict management is never a good idea.

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters

Exam 5: Interpersonal Strategies and Skills

Showing concern for a coworker's feelings sends a confirming message; showing indifference sends a disconfirming message.

One good reason to take an accommodating approach to conflict is:

Compare two types of sexual harassment.Give an example of each.Then,suggest at least five actions you could take if you were ever the victim of sexual harassment.Which action would you try first? Why?

When a conflict arises in Rosie's work group,she simply denies that a problem exists.Which of the following approaches to conflict is she using?

Identify several examples of uncivil behavior that might occur in the workplace.Does the encoder always know that their behavior will be considered uncivil? Why or why not? Why is it advisable to reduce uncivil behavior?

Identify five approaches to managing conflict.Explain what each one means,and provide an example of a situation in which each approach would be beneficial.

Collaboration is based on the assumption that conflict should be avoided.

One of the most effective methods for developing and confirming personal relationships within an organizational setting is to communicate primarily with "you" statements.

Expressing opinions on matters that aren't one's own business is considered to be a communication trait of unpleasant co-workers.

The process in which two or more parties discuss specific proposals to obtain a mutually acceptable agreement is known as

Win-win negotiation resembles the ____________ approach to conflict.

A smart business strategy is to avoid apologizing for mistakes so others will be under the impression that you have not made any mistakes.

Incivility

Reinhardt wants to keep the thermostat set at 65 degrees in the winter,while his roommate Peter wants to keep it set at 74.This conflict is primarily about

When you are delivering criticism,avoid

In most workplaces,proselytizing about your own religious beliefs is an acceptable,and even welcome,form of communication.

Using an avoidant approach to conflict management is never a good idea.

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters