Exam 5: Interpersonal Strategies and Skills

Conflicts may be about the topic at hand,the process being used,relational issues,or ego/identity issues.Describe each type of conflict,and illustrate each one with a brief example.

One advantage of the accommodating approach to conflict management is that you are building social credits that you can draw on in subsequent conflicts with the same party.

Which of the following is true about win-win negotiation?

Open-minded listening to coworkers usually creates a supportive,confirming climate.

One commonly used negotiating strategy is a competitive win-lose approach.

Explain the major differences between the win-win,win-lose,lose-lose,and compromising approaches to negotiation.How might you decide which approach to adopt when negotiating with others?

According to Jack Gibb's work on supportive and defensive communication,a supervisor who ____________ is promoting a disconfirming climate.

Various forms of sexual harassment can exist in any work setting.If Tony expected sexual favors from Judith in return for a promotion to assistant coordinator of the sales division,which type of sexual harassment would be involved?

A positive organizational climate

Which approach to conflict are you using if you sacrifice your own personal wishes for the sake of the group?

Jokes are always a safe way to communicate; they are never interpreted as being disrespectful.

Which of the following demonstrates a focus on solving problems,not controlling others?

William has been the head of the Business Administration department of a small community college for the past 10 years.His administrative experience has demonstrated that the most effective technique for resolving conflict is to approach all situations with the assumption that a solution can be reached,and the solution will satisfy most of the needs of all those involved.Which of the following orientations toward negotiation would you suggest he is operating from?

Which of the following is NOT a trait of an unpleasant co-worker?

Which of the following is the best example of descriptive,not evaluative,"I" language?

It is not possible to critique an employee's performance in a respectful way.

Choose three pairs of adjectives from Gibbs' categories of messages that evoke defensiveness or reduce defensiveness.For your three chosen categories,explain the meaning of each term and illustrate with an example.

A boss who says,"If you sleep with me you'll get your raise," is engaging in a type of harassment called quid pro quo.

An important FIRST step in conducting a win-win negotiation is to

The major problem with conflict in organizations is not the fact that a significant amount of conflict occurs,but the fact that most conflict is handled ineffectively.