Question 1

Exchange and ingratiation are:

Accepted Answer

A) two sources of power. 
B) indicators that a person lacks power due to low centrality. 
C) the only two political tactics that are equally common among men and women in organizational settings. 
D) relatively uncommon practices in Western countries. 
E) two forms of influence. 
A) two sources of power. 
B) indicators that a person lacks power due to low centrality. 
C) the only two political tactics that are equally common among men and women in organizational settings. 
D) relatively uncommon practices in Western countries. 
E) two forms of influence.

Question 2

Three general strategies for coping with uncertainty include:

Accepted Answer

A) visibility, discretion, prevention 
B) visibility, immediacy, pervasiveness 
C) prevention, forecasting, absorption 
D) discretion, immediacy, prevention 
E) none of the above 
A) visibility, discretion, prevention 
B) visibility, immediacy, pervasiveness 
C) prevention, forecasting, absorption 
D) discretion, immediacy, prevention 
E) none of the above

Question 3

The capacity to influence others in organizational settings is known as:

Accepted Answer

A) organizational politics. 
B) the inoculation effect. 
C) impression management. 
D) Machiavellianism. 
E) organizational power. 
A) organizational politics. 
B) the inoculation effect. 
C) impression management. 
D) Machiavellianism. 
E) organizational power.

Question 4

Which of the following is a contingency of power?

Accepted Answer

A) Coercive 
B) Legitimate 
C) Referent 
D) All of the above 
E) None of the above 
A) Coercive 
B) Legitimate 
C) Referent 
D) All of the above 
E) None of the above

Question 5

Subordinates have reward power over their bosses through 360-degree feedback systems.

Accepted Answer

A) True 
 B)False

Question 6

Until recently, a large sales organization gave supervisors all key information for further distribution to their employees.But with the introduction of a company intranet and other information technologies, this information is now mostly available directly to employees.By distributing corporate information directly to employees rather than through their supervisors, the company has:

Accepted Answer

A) increased the legitimate power of supervisors. 
B) decreased the information power of supervisors by moving to an all-channel formation of information flow. 
C) increased the centrality of supervisors. 
D) decreased the company's ability to cope with uncertainty. 
E) increased the information power of supervisors by moving to a wheel. 
A) increased the legitimate power of supervisors. 
B) decreased the information power of supervisors by moving to an all-channel formation of information flow. 
C) increased the centrality of supervisors. 
D) decreased the company's ability to cope with uncertainty. 
E) increased the information power of supervisors by moving to a wheel.

Question 7

A manager's legitimate power over subordinates exists when:

Accepted Answer

A) the organization grants formal authority over the employees. 
B) the manager is able to reward or punish the employees. 
C) employees agree to let the manager have power over them. 
D) employees are blinded by the manager's charisma. 
E) both 'A' and 'C'. 
A) the organization grants formal authority over the employees. 
B) the manager is able to reward or punish the employees. 
C) employees agree to let the manager have power over them. 
D) employees are blinded by the manager's charisma. 
E) both 'A' and 'C'.

Question 8

Which of the following is a form of soft influence tactics?

Accepted Answer

A) Ingratiation 
B) Upward appeal 
C) Coalition forming 
D) Silent authority 
E) Information control 
A) Ingratiation 
B) Upward appeal 
C) Coalition forming 
D) Silent authority 
E) Information control

Question 9

Which of the following is an example of the influence tactic of forming coalitions?

Accepted Answer

A) A group of employees band together to show management that they collectively demand that the company purchase new computer equipment. 
B) Airline employees threaten to go on strike just a few weeks before the company begins its busiest season and most profitable part of the year. 
C) A new executive immediately posts her diplomas and awards on the office wall for others to see. 
D) To demonstrate that cost overrun errors aren't due to production employees, the production manager privately shows senior executives examples of how the marketing manager makes mistakes on orders. 
E) None of these involves forming coalitions. 
A) A group of employees band together to show management that they collectively demand that the company purchase new computer equipment. 
B) Airline employees threaten to go on strike just a few weeks before the company begins its busiest season and most profitable part of the year. 
C) A new executive immediately posts her diplomas and awards on the office wall for others to see. 
D) To demonstrate that cost overrun errors aren't due to production employees, the production manager privately shows senior executives examples of how the marketing manager makes mistakes on orders. 
E) None of these involves forming coalitions.

Question 10

Which of the following is a contingency of power?

Accepted Answer

A) Legitimate 
B) Referent 
C) Visibility 
D) All of the above 
E) None of the above 
A) Legitimate 
B) Referent 
C) Visibility 
D) All of the above 
E) None of the above

Question 11

Which of the following is NOT a strategy for coping with uncertainty?

Accepted Answer

A) Prevention 
B) Substitution 
C) Forecasting 
D) Absorption 
E) None of the above is a strategy for coping with uncertainty. 
A) Prevention 
B) Substitution 
C) Forecasting 
D) Absorption 
E) None of the above is a strategy for coping with uncertainty.

Question 12

Employees are more likely to comply with a supervisor's legitimate power when:

Accepted Answer

A) the employees have a high power distance value. 
B) the power holder gives orders outside the employees' normal role requirements. 
C) the company encourages people to disobey orders that interfere with their work. 
D) the employees have a low power distance value. 
E) both 'B' and 'C' are true. 
A) the employees have a high power distance value. 
B) the power holder gives orders outside the employees' normal role requirements. 
C) the company encourages people to disobey orders that interfere with their work. 
D) the employees have a low power distance value. 
E) both 'B' and 'C' are true.

Question 13

What types of power do people tend to gain through networking?

Accepted Answer

A) Legitimate and referent power 
B) Expert and reward power 
C) Referent and expert power 
D) Legitimate and reward power 
E) Networking has no known effects on an employee's sources of power. 
A) Legitimate and referent power 
B) Expert and reward power 
C) Referent and expert power 
D) Legitimate and reward power 
E) Networking has no known effects on an employee's sources of power.

Question 14

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

Accepted Answer

A) True 
 B)False

Question 15

Employees have ______, when others identify with them, like them, or otherwise respect them.

Accepted Answer

A) reward power 
B) legitimate power 
C) referent power 
D) expert power 
E) coercive power 
A) reward power 
B) legitimate power 
C) referent power 
D) expert power 
E) coercive power

Question 16

How we dress and the way we behave politely towards others represents a type of influence strategy.

Accepted Answer

A) True 
 B)False

Question 17

In persuasive communication, the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Accepted Answer

A) True 
 B)False

Question 18

A clothing manufacturer has been very successful in the marketplace because one of its designers has a keen ability to determine what styles young people will want to wear over the next year or two.The designer's ability to understand the fashion preferences of young customers is highly valuable because clothing tastes change quickly and manufacturing too much unwanted product can put the company out of business.In terms of power, this designer has organizational power mainly because she:

Accepted Answer

A) copes with uncertainty through forecasting. 
B) has plenty of coercive power. 
C) has plenty of referent power. 
D) leverages power through an all-channel information flow rather than the wheel formation. 
E) copes with uncertainty through absorption. 
A) copes with uncertainty through forecasting. 
B) has plenty of coercive power. 
C) has plenty of referent power. 
D) leverages power through an all-channel information flow rather than the wheel formation. 
E) copes with uncertainty through absorption.

Question 19

Silent authority and deference to authority are related concepts.

Accepted Answer

A) True 
 B)False

Question 20

Which of these statements about legitimate power is FALSE?

Accepted Answer

A) Legitimate power depends on more than job descriptions. 
B) Employees in the high power distance culture tend to have higher obedience to authority. 
C) Your boss's power to make you work overtime partly depends on your agreement to this power. 
D) Some people are less obedient than others to authority, particularly those who value conformity and tradition. 
E) All employees have some degree of legitimate power. 
A) Legitimate power depends on more than job descriptions. 
B) Employees in the high power distance culture tend to have higher obedience to authority. 
C) Your boss's power to make you work overtime partly depends on your agreement to this power. 
D) Some people are less obedient than others to authority, particularly those who value conformity and tradition. 
E) All employees have some degree of legitimate power.

Exchange and ingratiation are:

Three general strategies for coping with uncertainty include:

The capacity to influence others in organizational settings is known as:

Which of the following is a contingency of power?

Subordinates have reward power over their bosses through 360-degree feedback systems.

A manager's legitimate power over subordinates exists when:

Which of the following is a form of soft influence tactics?

Which of the following is an example of the influence tactic of forming coalitions?

Which of the following is a contingency of power?

Which of the following is NOT a strategy for coping with uncertainty?

Employees are more likely to comply with a supervisor's legitimate power when:

What types of power do people tend to gain through networking?

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

Employees have ______, when others identify with them, like them, or otherwise respect them.

How we dress and the way we behave politely towards others represents a type of influence strategy.

In persuasive communication, the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Silent authority and deference to authority are related concepts.

Which of these statements about legitimate power is FALSE?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

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Exam 10: Power and Influence in the Workplace

Exchange and ingratiation are:

Three general strategies for coping with uncertainty include:

The capacity to influence others in organizational settings is known as:

Which of the following is a contingency of power?

Subordinates have reward power over their bosses through 360-degree feedback systems.

A manager's legitimate power over subordinates exists when:

Which of the following is a form of soft influence tactics?

Which of the following is an example of the influence tactic of forming coalitions?

Which of the following is a contingency of power?

Which of the following is NOT a strategy for coping with uncertainty?

Employees are more likely to comply with a supervisor's legitimate power when:

What types of power do people tend to gain through networking?

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

Employees have ______, when others identify with them, like them, or otherwise respect them.

How we dress and the way we behave politely towards others represents a type of influence strategy.

In persuasive communication, the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Silent authority and deference to authority are related concepts.

Which of these statements about legitimate power is FALSE?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters