Question 1

Displaying one's diplomas and degrees on office walls is one way professionals increase their visibility.

Accepted Answer

A) True 
 B)False

Question 2

Professions gain power in the marketplace by reducing their substitutability through the control of tasks and knowledge.

Accepted Answer

A) True 
 B)False

Question 3

People who have expertise tend to have more influence using persuasion.

Accepted Answer

A) True 
 B)False

Question 4

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines.This supervisor is mainly using which form of influence?

Accepted Answer

A) Legitimate 
B) Silent authority 
C) Referent 
D) Assertiveness 
E) Persuasion 
A) Legitimate 
B) Silent authority 
C) Referent 
D) Assertiveness 
E) Persuasion

Question 5

Silent authority, assertiveness, and exchange are three sources of power.

Accepted Answer

A) True 
 B)False

Question 6

Which of these tactics tend to generate commitment from people?

Accepted Answer

A) Exchange 
B) Upward appeal 
C) Coalition formation 
D) Assertiveness 
E) only 'B' and 'C' 
A) Exchange 
B) Upward appeal 
C) Coalition formation 
D) Assertiveness 
E) only 'B' and 'C'

Question 7

By avoiding written documentation of how to operate equipment or serve customers, employees are maximizing their expert power through non-substitutability.

Accepted Answer

A) True 
 B)False

Question 8

In organizational settings, power is defined as:

Accepted Answer

A) the practice of trying to influence another person. 
B) the capacity to influence others. 
C) the act of changing another person's attitudes and behaviors. 
D) the extent to which one person is required to follow another person's commands even though he or she does not want to follow those commands. 
E) any situation where one person is dependent on another person, who is not at all dependent on the first person. 
A) the practice of trying to influence another person. 
B) the capacity to influence others. 
C) the act of changing another person's attitudes and behaviors. 
D) the extent to which one person is required to follow another person's commands even though he or she does not want to follow those commands. 
E) any situation where one person is dependent on another person, who is not at all dependent on the first person.

Question 9

A bread products manufacturer relies on maintenance employees to keep its rather old production equipment operating.Whenever the equipment breaks down, the maintenance team is able to repair the equipment quickly.However, they are less effective at avoiding these breakdowns and cannot predict when the equipment will break down.The maintenance group has modified the equipment over the years and the manufacturer of the production equipment is no longer in business.The maintenance employees teach each other how to repair the equipment but have refused to document any of this information saying that it is too difficult to document these details.The company owner has thought about firing the maintenance staff unless they document the maintenance procedures, but realizes that there is no one else who can repair the equipment.Name and discuss the sources and contingencies of power among the maintenance employees in this situation.

Accepted Answer

Students must discuss both the sources a

Question 10

Exchange, ingratiation, and persuasion are considered hard influence tactics.

Accepted Answer

A) True 
 B)False

Question 11

Employees have more expert power today than a few decades ago because:

Accepted Answer

A) fewer people now attend university than a few decades ago. 
B) referent and legitimate power are no longer valued in organizations. 
C) society is shifting from an industrial to a knowledge-based economy. 
D) employers have a higher power distance than in the past. 
E) of none of the above explanations. 
A) fewer people now attend university than a few decades ago. 
B) referent and legitimate power are no longer valued in organizations. 
C) society is shifting from an industrial to a knowledge-based economy. 
D) employers have a higher power distance than in the past. 
E) of none of the above explanations.

Question 12

People might gain power by convincing others that they have something of value.

Accepted Answer

A) True 
 B)False

Question 13

Organizational politics may be reduced by:

Accepted Answer

A) cutting back resources available to organizational units. 
B) encouraging leaders to become role models of organizational citizenship instead of symbols of successful organizational politicians. 
C) being more tolerant of employees who use political tactics to get what they want from the organization. 
D) selecting employees with a high need for personalized power. 
E) doing all of these. 
A) cutting back resources available to organizational units. 
B) encouraging leaders to become role models of organizational citizenship instead of symbols of successful organizational politicians. 
C) being more tolerant of employees who use political tactics to get what they want from the organization. 
D) selecting employees with a high need for personalized power. 
E) doing all of these.

Question 14

Persuasion generally works better in face-to-face interaction than through email or written letters.

Accepted Answer

A) True 
 B)False

Question 15

An employee has power in the organization only when he or she:

Accepted Answer

A) has the authority to influence others. 
B) possesses all five sources of power. 
C) has one or more contingencies of power. 
D) has one or more sources of power. 
E) possesses one or more sources of power and the contingencies support that power base. 
A) has the authority to influence others. 
B) possesses all five sources of power. 
C) has one or more contingencies of power. 
D) has one or more sources of power. 
E) possesses one or more sources of power and the contingencies support that power base.

Question 16

Referent power is typically associated with:

Accepted Answer

A) reward systems. 
B) educational systems. 
C) knowledge management. 
D) peer pressure. 
E) charisma. 
A) reward systems. 
B) educational systems. 
C) knowledge management. 
D) peer pressure. 
E) charisma.

Question 17

Soft' influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Accepted Answer

A) True 
 B)False

Question 18

Influence is an essential process in organizations through which people coordinate their effort.

Accepted Answer

A) True 
 B)False

Displaying one's diplomas and degrees on office walls is one way professionals increase their visibility.

Professions gain power in the marketplace by reducing their substitutability through the control of tasks and knowledge.

People who have expertise tend to have more influence using persuasion.

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines.This supervisor is mainly using which form of influence?

Silent authority, assertiveness, and exchange are three sources of power.

Which of these tactics tend to generate commitment from people?

By avoiding written documentation of how to operate equipment or serve customers, employees are maximizing their expert power through non-substitutability.

In organizational settings, power is defined as:

Exchange, ingratiation, and persuasion are considered hard influence tactics.

Employees have more expert power today than a few decades ago because:

People might gain power by convincing others that they have something of value.

Organizational politics may be reduced by:

Persuasion generally works better in face-to-face interaction than through email or written letters.

An employee has power in the organization only when he or she:

Referent power is typically associated with:

Soft' influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Influence is an essential process in organizations through which people coordinate their effort.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

Displaying one's diplomas and degrees on office walls is one way professionals increase their visibility.

Professions gain power in the marketplace by reducing their substitutability through the control of tasks and knowledge.

People who have expertise tend to have more influence using persuasion.

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines.This supervisor is mainly using which form of influence?

Silent authority, assertiveness, and exchange are three sources of power.

Which of these tactics tend to generate commitment from people?

By avoiding written documentation of how to operate equipment or serve customers, employees are maximizing their expert power through non-substitutability.

In organizational settings, power is defined as:

Exchange, ingratiation, and persuasion are considered hard influence tactics.

Employees have more expert power today than a few decades ago because:

People might gain power by convincing others that they have something of value.

Organizational politics may be reduced by:

Persuasion generally works better in face-to-face interaction than through email or written letters.

An employee has power in the organization only when he or she:

Referent power is typically associated with:

Soft' influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Influence is an essential process in organizations through which people coordinate their effort.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters