Question 1

Mimicking the sender's behavior is a central part of emotional contagion.

Accepted Answer

A) True 
 B)False

Question 2

Emotional contagion receives relatively little attention in organizational behavior literature (as it is mostly studied by psychologists), yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.

Accepted Answer

Emotional contagion refers to the notion

Question 3

Senior executives at a large tire company learned that one line of tires had a tendency to fall apart in very warm weather.This resulted in several vehicle accidents in the Middle East and South America.However, the executives did not hear about these problems until several weeks after they were known to lower-level managers.Although the senior executives encourage staff to communicate all information, the lower-level staff held back the information for fear that they might lose their jobs.Which communication concept best describes this communication situation?

Accepted Answer

A) Media richness 
B) Persuasive communication 
C) Filtering 
D) Flaming 
E) Information overload 
A) Media richness 
B) Persuasive communication 
C) Filtering 
D) Flaming 
E) Information overload

Question 4

The three components of listening are encoding, decoding and interpreting.

Accepted Answer

A) True 
 B)False

Question 5

Effective communication occurs when:

Accepted Answer

A) information is sent through informal rather than formal channels. 
B) information is transmitted between two or more people. 
C) the sender convinces the receiver to accept the information sent. 
D) information is transmitted and understood between two or more people. 
E) the sender transmits information that is received by someone other than the intended receiver. 
A) information is sent through informal rather than formal channels. 
B) information is transmitted between two or more people. 
C) the sender convinces the receiver to accept the information sent. 
D) information is transmitted and understood between two or more people. 
E) the sender transmits information that is received by someone other than the intended receiver.

Question 6

People can improve the "responding" stage of active listening by:

Accepted Answer

A) ignoring the speaker after the first few minutes. 
B) quickly forming an opinion of the speaker's topic. 
C) interrupting when the listener disagrees with the speaker. 
D) All of the above. 
E) None of the above. 
A) ignoring the speaker after the first few minutes. 
B) quickly forming an opinion of the speaker's topic. 
C) interrupting when the listener disagrees with the speaker. 
D) All of the above. 
E) None of the above.

Question 7

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Accepted Answer

A) True 
 B)False

Question 8

Communication aids employee well-being.

Accepted Answer

A) True 
 B)False

Question 9

The organizational grapevine is usually transmitted:

Accepted Answer

A) to everyone in the organization. 
B) downward rather than upward through the organization. 
C) by most employees who receive the information. 
D) from management to non-management employees. 
E) from a small number of senders to a larger number of receivers. 
A) to everyone in the organization. 
B) downward rather than upward through the organization. 
C) by most employees who receive the information. 
D) from management to non-management employees. 
E) from a small number of senders to a larger number of receivers.

Question 10

Which of these communication channels has the lowest media richness?

Accepted Answer

A) Newsletter 
B) E-mail 
C) Telephone call 
D) Video conference 
E) Instant messaging 
A) Newsletter 
B) E-mail 
C) Telephone call 
D) Video conference 
E) Instant messaging

Question 11

Buffering, summarizing and omitting are ways to:

Accepted Answer

A) reduce information overload. 
B) avoid active listening. 
C) avoid the risk of flaming. 
D) improve communication between men and women. 
E) increase media richness. 
A) reduce information overload. 
B) avoid active listening. 
C) avoid the risk of flaming. 
D) improve communication between men and women. 
E) increase media richness.

Question 12

In times of uncertainty, a company newsletter or similar formal communication activity can effectively replace the informal grapevine.

Accepted Answer

A) True 
 B)False

Question 13

The capacity of a communication medium to transmit information is known as:

Accepted Answer

A) media richness. 
B) information overload. 
C) channel frequency. 
D) channel noise. 
E) none of the above. 
A) media richness. 
B) information overload. 
C) channel frequency. 
D) channel noise. 
E) none of the above.

Question 14

An important factor in choosing the best communication channel is its media richness.Explain what the concept of media richness means.What are the two conditions required for a communication channel to be considered high in media richness?

Accepted Answer

Media richness refers to the data-carryi

Question 15

Communication methods that are high in 'media richness' are most valuable:

Accepted Answer

A) where the sender holds a higher position in the organization than the receiver. 
B) during emergencies where the sender and receiver have little common experience. 
C) where the sender and receiver have a lot of time to transmit and receive the message. 
D) in routine situations where the sender and receiver have common past experiences. 
E) where the sender holds a lower position in the organization than the receiver. 
A) where the sender holds a higher position in the organization than the receiver. 
B) during emergencies where the sender and receiver have little common experience. 
C) where the sender and receiver have a lot of time to transmit and receive the message. 
D) in routine situations where the sender and receiver have common past experiences. 
E) where the sender holds a lower position in the organization than the receiver.

Question 16

Communication exists whenever someone sends a message to someone else, even when the person receiving the message does not understand it.

Accepted Answer

A) True 
 B)False

Question 17

If you have to communicate negative information, the other person is more likely to listen if you focus on the problem rather than the person.

Accepted Answer

A) True 
 B)False

Question 18

The introduction of email in organizations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organization.

Accepted Answer

A) True 
 B)False

Question 19

Should companies try to eliminate grapevine communication? Explain your answer.

Accepted Answer

Research suggests that companies should

Question 20

Unfortunately, management by walking around enhances the problem of filtering in the communication process.

Accepted Answer

A) True 
 B)False

Mimicking the sender's behavior is a central part of emotional contagion.

Emotional contagion receives relatively little attention in organizational behavior literature (as it is mostly studied by psychologists), yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.

The three components of listening are encoding, decoding and interpreting.

Effective communication occurs when:

People can improve the "responding" stage of active listening by:

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Communication aids employee well-being.

The organizational grapevine is usually transmitted:

Which of these communication channels has the lowest media richness?

Buffering, summarizing and omitting are ways to:

In times of uncertainty, a company newsletter or similar formal communication activity can effectively replace the informal grapevine.

The capacity of a communication medium to transmit information is known as:

An important factor in choosing the best communication channel is its media richness.Explain what the concept of media richness means.What are the two conditions required for a communication channel to be considered high in media richness?

Communication methods that are high in 'media richness' are most valuable:

Communication exists whenever someone sends a message to someone else, even when the person receiving the message does not understand it.

If you have to communicate negative information, the other person is more likely to listen if you focus on the problem rather than the person.

The introduction of email in organizations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organization.

Should companies try to eliminate grapevine communication? Explain your answer.

Unfortunately, management by walking around enhances the problem of filtering in the communication process.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Mimicking the sender's behavior is a central part of emotional contagion.

Emotional contagion receives relatively little attention in organizational behavior literature (as it is mostly studied by psychologists), yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.

The three components of listening are encoding, decoding and interpreting.

Effective communication occurs when:

People can improve the "responding" stage of active listening by:

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Communication aids employee well-being.

The organizational grapevine is usually transmitted:

Which of these communication channels has the lowest media richness?

Buffering, summarizing and omitting are ways to:

In times of uncertainty, a company newsletter or similar formal communication activity can effectively replace the informal grapevine.

The capacity of a communication medium to transmit information is known as:

An important factor in choosing the best communication channel is its media richness.Explain what the concept of media richness means.What are the two conditions required for a communication channel to be considered high in media richness?

Communication methods that are high in 'media richness' are most valuable:

Communication exists whenever someone sends a message to someone else, even when the person receiving the message does not understand it.

If you have to communicate negative information, the other person is more likely to listen if you focus on the problem rather than the person.

The introduction of email in organizations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organization.

Should companies try to eliminate grapevine communication? Explain your answer.

Unfortunately, management by walking around enhances the problem of filtering in the communication process.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters