Question 1

Social distraction occurs when the sender and receiver focus on their relative status during the communication process.

Accepted Answer

A) True 
 B)False

Question 2

People who experience social isolation are more susceptible to physical and mental illnesses.

Accepted Answer

A) True 
 B)False

Question 3

A few organizations have recently tried to minimize employee use of e-mail when communicating with colleagues.Specifically, these companies have banned the use of e-mail (except for special circumstances) on Fridays.Discuss two reasons why companies might want to minimize the use of e-mail.

Accepted Answer

The textbook describes four problems wit

Question 4

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT a feature of active listening?

Accepted Answer

A) Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message. 
B) Show interest by maintaining eye contact and giving verbal acknowledgments. 
C) Empathize with the sender's background and point of view when interpreting the sender's message. 
D) Provide feedback by rephrasing the sender's main points at appropriate conversational breaks. 
E) Even when the sender's message seems trivial, take the view that there may be something of value in the conversation. 
A) Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message. 
B) Show interest by maintaining eye contact and giving verbal acknowledgments. 
C) Empathize with the sender's background and point of view when interpreting the sender's message. 
D) Provide feedback by rephrasing the sender's main points at appropriate conversational breaks. 
E) Even when the sender's message seems trivial, take the view that there may be something of value in the conversation.

Question 6

Employees can "push" (expand) the data-carrying capacity of information technology when they:

Accepted Answer

A) avoid emotional contagion. 
B) are highly experienced with that communication medium. 
C) are unfamiliar with the receiver of the information being sent. 
D) avoid using jargon or short-hand symbols in the communication. 
E) first use that communication medium. 
A) avoid emotional contagion. 
B) are highly experienced with that communication medium. 
C) are unfamiliar with the receiver of the information being sent. 
D) avoid using jargon or short-hand symbols in the communication. 
E) first use that communication medium.

Question 7

Management by walking around:

Accepted Answer

A) is the label used to describe new executives when they get lost in unfamiliar buildings. 
B) should be used only when executives need to explain corporate decisions. 
C) minimizes the problem of filtering in the communication process. 
D) is an ineffective process for upward communication. 
E) refers to all of the above. 
A) is the label used to describe new executives when they get lost in unfamiliar buildings. 
B) should be used only when executives need to explain corporate decisions. 
C) minimizes the problem of filtering in the communication process. 
D) is an ineffective process for upward communication. 
E) refers to all of the above.

Question 8

Which of the following is a key element in emotional contagion?

Accepted Answer

A) Silence 
B) Mimicry 
C) Email 
D) Jargon 
E) Flaming 
A) Silence 
B) Mimicry 
C) Email 
D) Jargon 
E) Flaming

Question 9

What effect can jargon potentially have in organizations?

Accepted Answer

A) Jargon may result in misunderstandings between sender and receiver. 
B) Jargon may symbolize an employee's identity in a group. 
C) Jargon may improve communication efficiency. 
D) Jargon may shape and maintain an organization's cultural values. 
E) Jargon may improve communication efficiency, and at other times lead to misunderstandings between sender and receiver. 
A) Jargon may result in misunderstandings between sender and receiver. 
B) Jargon may symbolize an employee's identity in a group. 
C) Jargon may improve communication efficiency. 
D) Jargon may shape and maintain an organization's cultural values. 
E) Jargon may improve communication efficiency, and at other times lead to misunderstandings between sender and receiver.

Question 10

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Accepted Answer

A) True 
 B)False

Question 11

What function does communication play in organizations?

Accepted Answer

A) Communication helps employees to coordinate their work activities. 
B) Communication influences the quality of decision making. 
C) Communication helps employees to fulfill their drive to bond. 
D) Communication brings knowledge into the organization and distributes it to the employees who require that information. 
E) All of the above 
A) Communication helps employees to coordinate their work activities. 
B) Communication influences the quality of decision making. 
C) Communication helps employees to fulfill their drive to bond. 
D) Communication brings knowledge into the organization and distributes it to the employees who require that information. 
E) All of the above

Question 12

________ refers to the process by which information is transmitted and understood between two or more people.

Accepted Answer

A) Communication 
B) Jargon 
C) Flaming 
D) Grapevine 
E) MBWA 
A) Communication 
B) Jargon 
C) Flaming 
D) Grapevine 
E) MBWA

Question 13

Which of the following tends to be the preferred medium for coordinating work, minimizing status differences, and is an increasing source of information overload?

Accepted Answer

A) Electronic company magazines (e-zines) 
B) Email 
C) Intranet web sites 
D) Annual performance reviews with supervisors 
E) The corporate grapevine 
A) Electronic company magazines (e-zines) 
B) Email 
C) Intranet web sites 
D) Annual performance reviews with supervisors 
E) The corporate grapevine

Question 14

In an e-mail to all executives and employees, the CEO of a large firm announced that several executives would be reassigned to new positions, some of which were clearly demotions.The CEO stated in very convincing language his sincere regret over the need to reassign these people.Yet, several executives complained that the CEO's message lacked sincerity because the CEO did not first notify the executives more personally about their demotions.The executives' complaints reflect the idea that the CEO's message:

Accepted Answer

A) lacked media richness. 
B) relied on jargon that the executives could not understand. 
C) was filtered through others to them. 
D) relied on a medium that communicated a contrasting message from what the CEO wrote. 
E) relied on the grapevine to notify the executives. 
A) lacked media richness. 
B) relied on jargon that the executives could not understand. 
C) was filtered through others to them. 
D) relied on a medium that communicated a contrasting message from what the CEO wrote. 
E) relied on the grapevine to notify the executives.

Question 15

A resort employs people from at least eight countries with significantly different cultures.The resort's new manager is concerned that communication problems might exist among these employees, but she doesn't know what problems would occur.Identify and explain three communication barriers that might occur due to cultural differences among employees.

Accepted Answer

When senders and receivers have diverse

Question 16

The image used in the communication process model is that information is like fruit on a tree that needs to be picked.

Accepted Answer

A) True 
 B)False

Question 17

Showing interest and clarifying the message are two activities associated with which active listening process?

Accepted Answer

A) Feeding 
B) Responding 
C) Persuading 
D) Recording 
E) Sensing 
A) Feeding 
B) Responding 
C) Persuading 
D) Recording 
E) Sensing

Question 18

According to research on gender communication, women are more likely than men to:

Accepted Answer

A) use the communication to build relationships. 
B) apologize more often and seek advice. 
C) use indirect requests ('Have you considered?'). 
D) do all of the above. 
E) do only 'B' and 'C'. 
A) use the communication to build relationships. 
B) apologize more often and seek advice. 
C) use indirect requests ('Have you considered?'). 
D) do all of the above. 
E) do only 'B' and 'C'.

Question 19

In organizational communication, 'flaming' generally refers to:

Accepted Answer

A) telling an employee in front of other people that he or she is fired. 
B) ranting and raving in front of a large audience. 
C) an emotionally charged e-mail message, usually one that communicates the sender's anger. 
D) using any signal with the hands that has an obscene meaning to the receiver. 
E) interrupting the speaker before he or she has finished talking to you. 
A) telling an employee in front of other people that he or she is fired. 
B) ranting and raving in front of a large audience. 
C) an emotionally charged e-mail message, usually one that communicates the sender's anger. 
D) using any signal with the hands that has an obscene meaning to the receiver. 
E) interrupting the speaker before he or she has finished talking to you.

Question 20

Effective communication plays an important role in:

Accepted Answer

A) knowledge management. 
B) decision making. 
C) coordinating work activities. 
D) fulfilling employee needs. 
E) all of the above. 
A) knowledge management. 
B) decision making. 
C) coordinating work activities. 
D) fulfilling employee needs. 
E) all of the above.

Social distraction occurs when the sender and receiver focus on their relative status during the communication process.

People who experience social isolation are more susceptible to physical and mental illnesses.

A few organizations have recently tried to minimize employee use of e-mail when communicating with colleagues.Specifically, these companies have banned the use of e-mail (except for special circumstances) on Fridays.Discuss two reasons why companies might want to minimize the use of e-mail.

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Which of the following is NOT a feature of active listening?

Employees can "push" (expand) the data-carrying capacity of information technology when they:

Management by walking around:

Which of the following is a key element in emotional contagion?

What effect can jargon potentially have in organizations?

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

What function does communication play in organizations?

________ refers to the process by which information is transmitted and understood between two or more people.

Which of the following tends to be the preferred medium for coordinating work, minimizing status differences, and is an increasing source of information overload?

The image used in the communication process model is that information is like fruit on a tree that needs to be picked.

Showing interest and clarifying the message are two activities associated with which active listening process?

According to research on gender communication, women are more likely than men to:

In organizational communication, 'flaming' generally refers to:

Effective communication plays an important role in:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Social distraction occurs when the sender and receiver focus on their relative status during the communication process.

People who experience social isolation are more susceptible to physical and mental illnesses.

A few organizations have recently tried to minimize employee use of e-mail when communicating with colleagues.Specifically, these companies have banned the use of e-mail (except for special circumstances) on Fridays.Discuss two reasons why companies might want to minimize the use of e-mail.

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Which of the following is NOT a feature of active listening?

Employees can "push" (expand) the data-carrying capacity of information technology when they:

Management by walking around:

Which of the following is a key element in emotional contagion?

What effect can jargon potentially have in organizations?

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

What function does communication play in organizations?

________ refers to the process by which information is transmitted and understood between two or more people.

Which of the following tends to be the preferred medium for coordinating work, minimizing status differences, and is an increasing source of information overload?

The image used in the communication process model is that information is like fruit on a tree that needs to be picked.

Showing interest and clarifying the message are two activities associated with which active listening process?

According to research on gender communication, women are more likely than men to:

In organizational communication, 'flaming' generally refers to:

Effective communication plays an important role in:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters