Question 1

The level of information overload is a function of:

Accepted Answer

A) the sender's use of jargon and the receiver's perceptual biases. 
B) the receiver's information-processing capacity and the actual information load received. 
C) the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D) the percentage of noise in the communication network that the receiver understands. 
E) the amount of information actually sent as a percentage of total organizational knowledge. 
A) the sender's use of jargon and the receiver's perceptual biases. 
B) the receiver's information-processing capacity and the actual information load received. 
C) the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D) the percentage of noise in the communication network that the receiver understands. 
E) the amount of information actually sent as a percentage of total organizational knowledge.

Question 2

Effective communication mainly influences which fundamental drive?

Accepted Answer

A) Drive to sleep. 
B) Drive to defend. 
C) Drive to bond. 
D) Drive to acquire. 
E) Communication has no effect on any human drives. 
A) Drive to sleep. 
B) Drive to defend. 
C) Drive to bond. 
D) Drive to acquire. 
E) Communication has no effect on any human drives.

Question 3

Comment on the accuracy of the following statement: "The communication process is more effective when ambiguity is minimized".

Accepted Answer

The communication process is often, but

Question 4

One social acceptance factor is the symbolic meaning of a channel to convey a message.

Accepted Answer

A) True 
 B)False

Question 5

The CEO of Bear Securities Ltd.is concerned that investment analysts and brokers at Bear Securities are using too much jargon to communicate with each other and with clients.The CEO believes that the use of jargon will result in costly communication errors and may intimidate clients.Discuss the accuracy of the CEO's concerns.

Accepted Answer

Jargon may be both useful and problemati

Question 6

A problem with e-mail is that:

Accepted Answer

A) it contributes to information overload. 
B) it increases the frequency of flaming. 
C) it is difficult to interpret emotion meaning in e-mail messages. 
D) it reduces politeness and respect. 
E) all of the above are problems with e-mail. 
A) it contributes to information overload. 
B) it increases the frequency of flaming. 
C) it is difficult to interpret emotion meaning in e-mail messages. 
D) it reduces politeness and respect. 
E) all of the above are problems with e-mail.

Question 7

The two main types of channels or medium through which information is transmitted are:

Accepted Answer

A) verbal and nonverbal. 
B) verbal and electronic. 
C) online and offline. 
D) information and emotions. 
E) encoding and decoding. 
A) verbal and nonverbal. 
B) verbal and electronic. 
C) online and offline. 
D) information and emotions. 
E) encoding and decoding.

Question 8

In the communication process model, "feedback" is:

Accepted Answer

A) included in the latter part of the model. 
B) defined as a form of "noise." 
C) is the sender's way of ensuring that he or she has actually encoded the message. 
D) deliberately excluded from the communication process model. 
E) both 'A' and 'B'. 
A) included in the latter part of the model. 
B) defined as a form of "noise." 
C) is the sender's way of ensuring that he or she has actually encoded the message. 
D) deliberately excluded from the communication process model. 
E) both 'A' and 'B'.

Question 9

Effective communication potentially improves knowledge management and decision making.

Accepted Answer

A) True 
 B)False

Question 10

Research has found that women are generally more sensitive than are men to nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following represents a form of nonverbal communication?

Accepted Answer

A) The sender's actions 
B) The sender's voice intonation 
C) The silence between statements made by the sender 
D) All of the above 
E) Only 'A' and 'B' 
A) The sender's actions 
B) The sender's voice intonation 
C) The silence between statements made by the sender 
D) All of the above 
E) Only 'A' and 'B'

Question 12

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Accepted Answer

A) True 
 B)False

Question 13

Which of these statements about nonverbal communication is FALSE?

Accepted Answer

A) In conversations, more information is usually communicated nonverbally than verbally. 
B) Nonverbal communication is less rule-bound than is verbal communication. 
C) Nonverbal communication is usually more carefully thought out than is verbal communication. 
D) Nonverbal communication is automatic and unconscious. 
E) Nonverbal cues are more ambiguous and susceptible to misinterpretation. 
A) In conversations, more information is usually communicated nonverbally than verbally. 
B) Nonverbal communication is less rule-bound than is verbal communication. 
C) Nonverbal communication is usually more carefully thought out than is verbal communication. 
D) Nonverbal communication is automatic and unconscious. 
E) Nonverbal cues are more ambiguous and susceptible to misinterpretation.

Question 14

The communication model presented in the textbook relies on the metaphor that:

Accepted Answer

A) information flows through channels between the sender and receiver. 
B) the sender and receiver are on different planets and communicate only when they collide. 
C) information comes in packages that are couriered in bundles. 
D) information is a song that is understood only when both sender and receiver know how to sing together in harmony. 
E) the dominant model of communication relies on none of these metaphors. 
A) information flows through channels between the sender and receiver. 
B) the sender and receiver are on different planets and communicate only when they collide. 
C) information comes in packages that are couriered in bundles. 
D) information is a song that is understood only when both sender and receiver know how to sing together in harmony. 
E) the dominant model of communication relies on none of these metaphors.

Question 15

You work at an advertising firm where a senior executive has suggested that advertising staff should rely more on e-mail to communicate with clients rather than frequently visiting them in person.The executive has even suggested that this proposal might increase creativity because clients could communicate their ideas to staff members more often than through personal visits.The reason for this recommendation is that it is expensive and time-consuming to visit clients.Discuss the advantages and disadvantages of the idea of using e-mail rather than personal visits to interact with clients.Be sure that your answer considers emotional contagion, media richness and other factors related to these two communication channels.

Accepted Answer

E-mail tends to be most effective for co

Question 16

Most information is communicated verbally rather than nonverbally in quiet settings.

Accepted Answer

A) True 
 B)False

Question 17

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Accepted Answer

A) True 
 B)False

Question 18

The sensing stage of active listening includes empathizing and organizing information.

Accepted Answer

A) True 
 B)False

Question 19

In the communication process model, encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Accepted Answer

A) True 
 B)False

Question 20

________ consists of technical language and acronyms as well as recognized words with specialized meaning in specific organizations or social groups.

Accepted Answer

A) Jargon 
B) Filtering 
C) MBWA 
D) Grapevine 
E) Flaming 
A) Jargon 
B) Filtering 
C) MBWA 
D) Grapevine 
E) Flaming

The level of information overload is a function of:

Effective communication mainly influences which fundamental drive?

Comment on the accuracy of the following statement: "The communication process is more effective when ambiguity is minimized".

One social acceptance factor is the symbolic meaning of a channel to convey a message.

A problem with e-mail is that:

The two main types of channels or medium through which information is transmitted are:

In the communication process model, "feedback" is:

Effective communication potentially improves knowledge management and decision making.

Research has found that women are generally more sensitive than are men to nonverbal communication.

Which of the following represents a form of nonverbal communication?

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Which of these statements about nonverbal communication is FALSE?

The communication model presented in the textbook relies on the metaphor that:

Most information is communicated verbally rather than nonverbally in quiet settings.

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

The sensing stage of active listening includes empathizing and organizing information.

In the communication process model, encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

________ consists of technical language and acronyms as well as recognized words with specialized meaning in specific organizations or social groups.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

The level of information overload is a function of:

Effective communication mainly influences which fundamental drive?

Comment on the accuracy of the following statement: "The communication process is more effective when ambiguity is minimized".

One social acceptance factor is the symbolic meaning of a channel to convey a message.

A problem with e-mail is that:

The two main types of channels or medium through which information is transmitted are:

In the communication process model, "feedback" is:

Effective communication potentially improves knowledge management and decision making.

Research has found that women are generally more sensitive than are men to nonverbal communication.

Which of the following represents a form of nonverbal communication?

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Which of these statements about nonverbal communication is FALSE?

The communication model presented in the textbook relies on the metaphor that:

Most information is communicated verbally rather than nonverbally in quiet settings.

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

The sensing stage of active listening includes empathizing and organizing information.

In the communication process model, encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

________ consists of technical language and acronyms as well as recognized words with specialized meaning in specific organizations or social groups.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters