Question 1

Compared with verbal communication, nonverbal communication:

Accepted Answer

A) has more formal rules to guide its correct use. 
B) is less susceptible to misinterpretation. 
C) is more consciously transmitted from sender to receiver. 
D) is all of the above. 
E) is none of the above. 
A) has more formal rules to guide its correct use. 
B) is less susceptible to misinterpretation. 
C) is more consciously transmitted from sender to receiver. 
D) is all of the above. 
E) is none of the above.

Question 2

One consequence of introducing email is that it tends to increase the amount of communication across the organization.

Accepted Answer

A) True 
 B)False

Question 3

THE ORGANIZATIONAL GRAPEVINE:

Accepted Answer

A) transmits Information Very Slowly From Higher To Lower Levels In The Organization. 
B) tends To Use Communication Channels That Are Low In Media Richness. 
C) ignores Social Relations Among Employees In The Organization. 
D) helps employees to make sense of their workplace when the information is not available through formal channels. 
E) has All of the Above Characteristics. 
A) transmits Information Very Slowly From Higher To Lower Levels In The Organization. 
B) tends To Use Communication Channels That Are Low In Media Richness. 
C) ignores Social Relations Among Employees In The Organization. 
D) helps employees to make sense of their workplace when the information is not available through formal channels. 
E) has All of the Above Characteristics.

Question 4

Which of the following is specifically identified in the textbook as a strategy to improve communication across the organizational hierarchy?

Accepted Answer

A) Media richness 
B) Active listening 
C) Empathy 
D) Work space design 
E) Jargon 
A) Media richness 
B) Active listening 
C) Empathy 
D) Work space design 
E) Jargon

Question 5

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Accepted Answer

A) True 
 B)False

Question 6

Active listeners constantly cycle through the three components of listening.

Accepted Answer

A) True 
 B)False

Question 7

Emotional contagion occurs when:

Accepted Answer

A) we mimic our nonverbal behaviors with people who are communicating with us. 
B) we are required to show or hide our emotions, based on rules prescribed by the job. 
C) two people experience different emotions even though they are observing the same object. 
D) the communication medium has different meaning for the receiver and the sender. 
E) most employees in one department or work team get sick at the same time. 
A) we mimic our nonverbal behaviors with people who are communicating with us. 
B) we are required to show or hide our emotions, based on rules prescribed by the job. 
C) two people experience different emotions even though they are observing the same object. 
D) the communication medium has different meaning for the receiver and the sender. 
E) most employees in one department or work team get sick at the same time.

Question 8

E-mail tends to:

Accepted Answer

A) reduce our politeness and respect for others. 
B) reduce the volume of communication within organizations. 
C) improve the ability to communicate emotions compared with face-to-face meetings. 
D) reduce our ability to coordinate work with others. 
E) do all of the above. 
A) reduce our politeness and respect for others. 
B) reduce the volume of communication within organizations. 
C) improve the ability to communicate emotions compared with face-to-face meetings. 
D) reduce our ability to coordinate work with others. 
E) do all of the above.

Question 9

A financial institution wants to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization.Which of the following communication media would likely work best in this situation?

Accepted Answer

A) Corporate intranet 
B) Instant messaging 
C) E-mail 
D) Weekly interest group meetings 
E) Interdepartmental mail 
A) Corporate intranet 
B) Instant messaging 
C) E-mail 
D) Weekly interest group meetings 
E) Interdepartmental mail

Question 10

E-mail and instant messaging have had what effect on the corporate grapevine?

Accepted Answer

A) These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B) These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C) These communication media have increased the efficiency of grapevine communication around the company's global operations, not just around the next cubicle. 
D) All of the above. 
E) None of the above. 
A) These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B) These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C) These communication media have increased the efficiency of grapevine communication around the company's global operations, not just around the next cubicle. 
D) All of the above. 
E) None of the above.

Question 11

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Accepted Answer

A) True 
 B)False

Question 12

Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant.Each representative has a safety reporting document where he or she checks off the type and number of infractions during the previous week.These incidents are well known to other representatives so there are rarely any surprises.This weekly communication calls for:

Accepted Answer

A) high media richness. 
B) high emotional contagion. 
C) mostly nonverbal communication. 
D) face-to-face meetings. 
E) relatively low media richness. 
A) high media richness. 
B) high emotional contagion. 
C) mostly nonverbal communication. 
D) face-to-face meetings. 
E) relatively low media richness.

Question 13

E-zines should have longer stories than are typically found in hard-copy company magazines.

Accepted Answer

A) True 
 B)False

Question 14

Which communication channel is most effective when the sender wants to persuade the receiver?

Accepted Answer

A) A memorandum. 
B) A formal speech to a large audience. 
C) A personal letter to the target receiver. 
D) A personal face-to-face meeting with the target receiver. 
E) The method of communication does not influence the sender's ability to persuade others. 
A) A memorandum. 
B) A formal speech to a large audience. 
C) A personal letter to the target receiver. 
D) A personal face-to-face meeting with the target receiver. 
E) The method of communication does not influence the sender's ability to persuade others.

Question 15

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Accepted Answer

A) True 
 B)False

Question 16

Language differences represent one of the most obvious cross-cultural communications challenges.

Accepted Answer

A) True 
 B)False

Question 17

Online forums and instant messaging are two examples of social networking technologies.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following reduces information overload by increasing the person's information-processing capacity?

Accepted Answer

A) Using a filtering algorithm to screen out incoming e-mail. 
B) Learning speed-reading to read more pages per hour. 
C) Reading summaries of long documents. 
D) Using an assistant to screen out unwanted mail. 
E) All of the above. 
A) Using a filtering algorithm to screen out incoming e-mail. 
B) Learning speed-reading to read more pages per hour. 
C) Reading summaries of long documents. 
D) Using an assistant to screen out unwanted mail. 
E) All of the above.

Question 19

Which of these statements about sending your message to other people is FALSE?

Accepted Answer

A) Empathize with the listener when forming your message. 
B) Avoid presenting the message when the listener is easily distracted by other matters. 
C) Focus the message content on the problem or issue, not on the person. 
D) Avoid repeating the information or creating any other redundancy in the message. 
E) Be descriptive rather than evaluative; that is, don't make the listener defensive. 
A) Empathize with the listener when forming your message. 
B) Avoid presenting the message when the listener is easily distracted by other matters. 
C) Focus the message content on the problem or issue, not on the person. 
D) Avoid repeating the information or creating any other redundancy in the message. 
E) Be descriptive rather than evaluative; that is, don't make the listener defensive.

Question 20

Social networking sites such as Facebook provide employers with more efficient communication than traditional email systems.

Accepted Answer

A) True 
 B)False

Compared with verbal communication, nonverbal communication:

One consequence of introducing email is that it tends to increase the amount of communication across the organization.

THE ORGANIZATIONAL GRAPEVINE:

Which of the following is specifically identified in the textbook as a strategy to improve communication across the organizational hierarchy?

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Active listeners constantly cycle through the three components of listening.

Emotional contagion occurs when:

E-mail tends to:

A financial institution wants to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization.Which of the following communication media would likely work best in this situation?

E-mail and instant messaging have had what effect on the corporate grapevine?

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

E-zines should have longer stories than are typically found in hard-copy company magazines.

Which communication channel is most effective when the sender wants to persuade the receiver?

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Language differences represent one of the most obvious cross-cultural communications challenges.

Online forums and instant messaging are two examples of social networking technologies.

Which of the following reduces information overload by increasing the person's information-processing capacity?

Which of these statements about sending your message to other people is FALSE?

Social networking sites such as Facebook provide employers with more efficient communication than traditional email systems.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Compared with verbal communication, nonverbal communication:

One consequence of introducing email is that it tends to increase the amount of communication across the organization.

THE ORGANIZATIONAL GRAPEVINE:

Which of the following is specifically identified in the textbook as a strategy to improve communication across the organizational hierarchy?

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Active listeners constantly cycle through the three components of listening.

Emotional contagion occurs when:

E-mail tends to:

A financial institution wants to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization.Which of the following communication media would likely work best in this situation?

E-mail and instant messaging have had what effect on the corporate grapevine?

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

E-zines should have longer stories than are typically found in hard-copy company magazines.

Which communication channel is most effective when the sender wants to persuade the receiver?

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Language differences represent one of the most obvious cross-cultural communications challenges.

Online forums and instant messaging are two examples of social networking technologies.

Which of the following reduces information overload by increasing the person's information-processing capacity?

Which of these statements about sending your message to other people is FALSE?

Social networking sites such as Facebook provide employers with more efficient communication than traditional email systems.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters