Question 1

The three main components of active listening, in order, are:

Accepted Answer

A) sensing, evaluating and responding. 
B) encoding, decoding and transmitting. 
C) inferring, deferring and referring. 
D) summarizing, encoding and responding. 
E) buffering, summarizing and omitting. 
A) sensing, evaluating and responding. 
B) encoding, decoding and transmitting. 
C) inferring, deferring and referring. 
D) summarizing, encoding and responding. 
E) buffering, summarizing and omitting.

Question 2

Which of the following communication media tends to be best for transmitting emotions?

Accepted Answer

A) Newsletter 
B) E-mail message 
C) Telephone conversation 
D) Face-to-face meeting 
E) Memorandum to all employees 
A) Newsletter 
B) E-mail message 
C) Telephone conversation 
D) Face-to-face meeting 
E) Memorandum to all employees

Question 3

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

Accepted Answer

A) True 
 B)False

Question 4

Management by walking around minimizes the problem of filtering in the communication process.

Accepted Answer

A) True 
 B)False

Question 5

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

Accepted Answer

A) True 
 B)False

Question 6

What does the textbook recommend that corporate leaders should do with the organizational grapevine?

Accepted Answer

A) Try to use the grapevine as a channel of communication from executives to employees as much as possible because of its high speed and low cost. 
B) Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system. 
C) Use the grapevine when the communication requires high media richness, but otherwise use town hall meetings when communicating with employees. 
D) Make every effort to destroy the grapevine, including firing employees who actively support it. 
E) The textbook does not make any recommendations about what corporate leaders should do with the grapevine. 
A) Try to use the grapevine as a channel of communication from executives to employees as much as possible because of its high speed and low cost. 
B) Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system. 
C) Use the grapevine when the communication requires high media richness, but otherwise use town hall meetings when communicating with employees. 
D) Make every effort to destroy the grapevine, including firing employees who actively support it. 
E) The textbook does not make any recommendations about what corporate leaders should do with the grapevine.

Question 7

Social acceptance refers to how well the communication is approved and supported by the organization.

Accepted Answer

A) True 
 B)False

Question 8

Communication is essential for organizational learning and decision making.

Accepted Answer

A) True 
 B)False

Question 9

When the sender has previous experience with the receiver, the sender ______________ to communicate in ambiguous situations.

Accepted Answer

A) must use richer media 
B) is unable to use leaner media 
C) must rely on nonverbal communication 
D) can use leaner media 
E) must use leaner media 
A) must use richer media 
B) is unable to use leaner media 
C) must rely on nonverbal communication 
D) can use leaner media 
E) must use leaner media

Question 10

According to the communication process model, communication begins with forming the message, then encoding it.

Accepted Answer

A) True 
 B)False

Question 11

Active listeners improve their evaluating activities by:

Accepted Answer

A) organizing information. 
B) showing interest. 
C) clarifying the message. 
D) interrupting when they disagree with the speaker. 
E) doing all of the above. 
A) organizing information. 
B) showing interest. 
C) clarifying the message. 
D) interrupting when they disagree with the speaker. 
E) doing all of the above.

Question 12

Japanese culture tends to value silence in communication because:

Accepted Answer

A) it clearly symbolizes that the listener disagrees without actually saying so. 
B) it symbolizes respect. 
C) it indicates that the listener is thoughtfully contemplating what has just been said. 
D) of all of the above. 
E) of 'B' and 'C'. 
A) it clearly symbolizes that the listener disagrees without actually saying so. 
B) it symbolizes respect. 
C) it indicates that the listener is thoughtfully contemplating what has just been said. 
D) of all of the above. 
E) of 'B' and 'C'.

Question 13

The effectiveness of the encoding-decoding process is dependant on the sender and receiver's proficiency with the communication channel.

Accepted Answer

A) True 
 B)False

Question 14

What effect does 'noise' have in the communication model?

Accepted Answer

A) It distorts and obscures the sender's intended message. 
B) It prevents the sender from forming a message. 
C) It helps the sender to select a more appropriate medium to transmit the message. 
D) It helps the receiver to decode the message more carefully. 
E) The concept of 'noise' does not apply to the communication model. 
A) It distorts and obscures the sender's intended message. 
B) It prevents the sender from forming a message. 
C) It helps the sender to select a more appropriate medium to transmit the message. 
D) It helps the receiver to decode the message more carefully. 
E) The concept of 'noise' does not apply to the communication model.

Question 15

The grapevine is an important social process that fulfills the employees' drive to bond.

Accepted Answer

A) True 
 B)False

Question 16

How do men and women generally differ in their communication styles in organizational settings?

Accepted Answer

A) Men are more likely than women to communicate to strengthen relationships. 
B) Women are more likely than men to give advice quickly and frequently. 
C) Women are usually more sensitive than men to the listener's nonverbal cues. 
D) All of the above are ways men and women differ in communication styles. 
E) None of the above are ways men and women differ in communication styles. 
A) Men are more likely than women to communicate to strengthen relationships. 
B) Women are more likely than men to give advice quickly and frequently. 
C) Women are usually more sensitive than men to the listener's nonverbal cues. 
D) All of the above are ways men and women differ in communication styles. 
E) None of the above are ways men and women differ in communication styles.

Question 17

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight.While retelling his experience, colleagues grimace and make sounds that the executive might make when experiencing this ordeal.The verbal and nonverbal activities of the colleagues represent:

Accepted Answer

A) extremely rude communication behavior. 
B) a lack of media richness. 
C) emotional contagion. 
D) evidence that they have difficulty encoding their feedback message. 
E) The verbal and nonverbal activities of the colleagues represent all of these. 
A) extremely rude communication behavior. 
B) a lack of media richness. 
C) emotional contagion. 
D) evidence that they have difficulty encoding their feedback message. 
E) The verbal and nonverbal activities of the colleagues represent all of these.

Question 18

In a business meeting where both men and women are present, women are more likely than men to:

Accepted Answer

A) misunderstand nonverbal cues sent by others in the meeting. 
B) assert their power by giving advice to others in the meeting. 
C) focus on exchanging information rather than using the conversation to build relationships. 
D) do only 'A' and 'B'. 
E) do none of the above 
A) misunderstand nonverbal cues sent by others in the meeting. 
B) assert their power by giving advice to others in the meeting. 
C) focus on exchanging information rather than using the conversation to build relationships. 
D) do only 'A' and 'B'. 
E) do none of the above

Question 19

Which of these represent the first step in the communication model?

Accepted Answer

A) Form message 
B) Encode message 
C) Decode message 
D) Transmit message 
E) Form feedback 
A) Form message 
B) Encode message 
C) Decode message 
D) Transmit message 
E) Form feedback

Question 20

A fertilizer company with salespeople in remote operation locations recently introduced e-mail throughout the company.Previously, salespeople received most information through formal communication channels and the annual sales meeting with many salespeople complained that they were kept in the dark about company activities.Now that the e-mail system is in place, salespeople receive most of their information informally through this network and none of them complain about isolation from company information.Additionally, senior executives recently intervened to stop false rumors that the fertilizer company might be acquired by a larger chemical company.Using your knowledge of organizational grapevines, explain what might have happened in this company had the salespeople not had access to an e-mail network.

Accepted Answer

The e-mail network is a natural channel

The three main components of active listening, in order, are:

Which of the following communication media tends to be best for transmitting emotions?

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

Management by walking around minimizes the problem of filtering in the communication process.

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

What does the textbook recommend that corporate leaders should do with the organizational grapevine?

Social acceptance refers to how well the communication is approved and supported by the organization.

Communication is essential for organizational learning and decision making.

When the sender has previous experience with the receiver, the sender ______________ to communicate in ambiguous situations.

According to the communication process model, communication begins with forming the message, then encoding it.

Active listeners improve their evaluating activities by:

Japanese culture tends to value silence in communication because:

The effectiveness of the encoding-decoding process is dependant on the sender and receiver's proficiency with the communication channel.

What effect does 'noise' have in the communication model?

The grapevine is an important social process that fulfills the employees' drive to bond.

How do men and women generally differ in their communication styles in organizational settings?

In a business meeting where both men and women are present, women are more likely than men to:

Which of these represent the first step in the communication model?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

The three main components of active listening, in order, are:

Which of the following communication media tends to be best for transmitting emotions?

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

Management by walking around minimizes the problem of filtering in the communication process.

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

What does the textbook recommend that corporate leaders should do with the organizational grapevine?

Social acceptance refers to how well the communication is approved and supported by the organization.

Communication is essential for organizational learning and decision making.

When the sender has previous experience with the receiver, the sender ______________ to communicate in ambiguous situations.

According to the communication process model, communication begins with forming the message, then encoding it.

Active listeners improve their evaluating activities by:

Japanese culture tends to value silence in communication because:

The effectiveness of the encoding-decoding process is dependant on the sender and receiver's proficiency with the communication channel.

What effect does 'noise' have in the communication model?

The grapevine is an important social process that fulfills the employees' drive to bond.

How do men and women generally differ in their communication styles in organizational settings?

In a business meeting where both men and women are present, women are more likely than men to:

Which of these represent the first step in the communication model?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters