Exam 6: Applied Performance Practices

XYZ Ltd.has just introduced a performance-based reward system for all production employees.The plan pays employees a team-based bonus based on the reduction of labour costs per unit in the production department.Describe three strategies to ensure that this and other performance-based reward systems are effective.Your answer should also briefly state the type of reward system used by XYZ Ltd.

The more employees see a direct connection between their daily actions and the reward,the more they are motivated to improve performance.

Empowerment does which of the following?

A unique feature of Herzberg's motivator-hygiene theory is that it:

A cable TV company redesigned jobs so that one employee interacts directly with customers,connects and disconnects their cable service,installs their special services,and collects overdue accounts in an assigned area.Previously,each task was performed by a different person and the customer interacted only with someone at head office.This change is an example of:

One problem with seniority-based rewards is that they cause higher turnover.

Job status-based rewards discourage employees from hoarding resources.

The largest portion of most pay cheques is based on the person's membership and seniority.

Frederick Herzberg's motivator-hygiene theory casts more of a spotlight on the job itself (rather than the work environment)as an important source of employee motivation.

A high degree of autonomy,task identity,and task significance are important conditions for:

______ and ______ are typically organizational-level rewards.

Motivator-hygiene theory suggests that people are mainly motivated by characteristics of the job itself,not by working conditions and other factors external to the job.

The level of work quality tends to increase with the level of job specialization.

A job in which employees are able to complete something from beginning to end or there is a visible outcome of the work is called:

Employee share ownership plans (ESOP):

Effective performance-based rewards should:

Self-leadership suggests that goals should be set by the employee's supervisor with or without the employee's involvement.

Companies are applying job specialization when employees are made directly responsible for specific customers and having them communicate directly with those customers.

Which of the following is known to increase employee responsiveness to problems and opportunities as well as improve customer service?

Self-leadership has become increasingly important in contemporary organizations.Identify and describe any three components of self-leadership.Then explain how each of those three self-leadership components potentially improves employee motivation and/or performance.