Exam 6: Applied Performance Practices

Job enrichment usually:

Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.

Mental imagery helps employees to:

Job enlargement increases skill variety.

ABC Ltd.has a large secretarial pool on the third floor of company headquarters where professional and lower-level managers have their reports and other documents word-processed.The tasks are received by the secretarial pool coordinator and assigned randomly (on an availability basis)to secretaries in the pool.The secretaries often do not know the managers or professionals for whom the word-processing assignment is being completed.They rarely find out about the quality of their work because revisions are often sent to other secretaries in the pool due to the rotating work assignment system.Some assignments involve simple word-processing while others require complex formatting using more sophisticated word-processing software.Some secretaries don't mind working in the pool,but most are there because it represents the entry-level secretarial position.They resent the lack of control over work assignments and look forward to being transferred to other secretarial jobs in the firm where there is more freedom to schedule their own work activities.Turnover in the pool is much higher than for other support staff at ABC Ltd.What job design strategy would you recommend to improve employee effectiveness in ABC's secretarial pool?

People with a high level of conscientiousness have difficulty applying self-leadership strategies.

Commissions and piece rates are examples of competency-based rewards.

According to your text,which of the following is considered an individual incentive?

Which of the following is NOT a core job characteristic in the job characteristics model?

Which of the following job design strategies tends to increase work efficiency?

Empowerment is the process of putting employees in situations involving job rotation and job enlargement.

Gainsharing plans apply to production jobs,not to services such as medical operations.

Almost every organization rewards people to some extent for their job status.Discuss three potential problems with rewarding employees for their job status.Your answer should also briefly describe how organizations reward people for job status.

Which of the following does NOT occur at very high levels of job specialization?

Employees are more likely to feel empowered in jobs where they experience self-determination and meaning.

Job rotation has all of the following effects EXCEPT:

People with a high power distance give money a low priority in their lives.

Steelweld,a car parts manufacturer,pays employees a higher hourly rate as they learn to operate more parts of the work process.Employees earn $10 per hour when they are hired and they can earn up to $20 per hour if they master all 12 work units in the production process.Steelweld is applying which of these reward systems?

One of the most important characteristics of empowerment is that it is a personality trait.

The chief executive of a mid-sized manufacturing company has hired you to design the work site and any other conditions necessary for employees to feel more empowered.Describe three important conditions you would ensure existed in this plant to improve empowerment among production employees.Your answer should also briefly define empowerment.