Question 1

The most popular method of delivering training is via learning technologies such as CD-ROMs and the intranet.

Accepted Answer

A) True 
 B)False

Question 2

Examples of training at US Airways,Starbucks,Boston Pizza and Seattle City Light discussed in Chapter One demonstrate the role of training in:

Accepted Answer

A) reducing turnover. 
B) meeting safety requirements. 
C) raising morale. 
D) gaining a competitive advantage. 
A) reducing turnover. 
B) meeting safety requirements. 
C) raising morale. 
D) gaining a competitive advantage.

Question 3

Which of the following is not one of the job-related competencies critical for successful job performance?

Accepted Answer

A) innovation 
B) knowledge 
C) skills 
D) behaviors 
A) innovation 
B) knowledge 
C) skills 
D) behaviors

Question 4

Half of the 30 fastest growing occupations require a bachelor's degree or higher.

Accepted Answer

A) True 
 B)False

Question 5

Between 2006 and 2016,the labor force growth rates for Asians and Hispanics is expected to be much faster than for white,non-Hispanics.

Accepted Answer

A) True 
 B)False

Question 6

The acronym ADDIE is most closely associated with:

Accepted Answer

A) high-leverage training. 
B) ISD. 
C) intellectual capital. 
D) Six Sigma. 
A) high-leverage training. 
B) ISD. 
C) intellectual capital. 
D) Six Sigma.

Question 7

Trainers with titles including Champions,Black Belts and Green Belts are associated with:

Accepted Answer

A) Six SigmA. 
B) ISO 9000. 
C) Crosby/Deming Quality. 
D) ISO 10015. 
A) Six SigmA. 
B) ISO 9000. 
C) Crosby/Deming Quality. 
D) ISO 10015.

Question 8

Human resource development refers to the integrated use of training and development,organizational development and career development to improve individual,group and organization effectiveness.

Accepted Answer

A) True 
 B)False

Question 9

To successfully manage a diverse workforce,managers must be trained to treat workers of different ages,ethnicities and races the same.

Accepted Answer

A) True 
 B)False

Question 10

Due to population growth,projections for employment in 2016 predict the service sector will decline as the goods producing industries expand.

Accepted Answer

A) True 
 B)False

Question 11

List several advantages of using new technologies in training and development.

Accepted Answer

Reduced travel costs,greater accessibili

Question 12

Companies report the most important talent management challenge they face is:

Accepted Answer

A) identifying and training employees with managerial talent. 
B) getting more women and minorities into the company. 
C) developing programs to retain older workers. 
D) obtaining enough new workers with required skills. 
A) identifying and training employees with managerial talent. 
B) getting more women and minorities into the company. 
C) developing programs to retain older workers. 
D) obtaining enough new workers with required skills.

Question 13

According to the 2004 ASTD Competency Model,which of the following is not one of the four roles of a training professional?

Accepted Answer

A) change agent 
B) project manager 
C) business partner 
D) professional specialist 
A) change agent 
B) project manager 
C) business partner 
D) professional specialist

Question 14

_____ is a set of standards regarding how to establish quality standards and how to document work processes.

Accepted Answer

A) Six Sigma 
B) TQM 
C) The Malcolm Baldrige award 
D) ISO 9000 
A) Six Sigma 
B) TQM 
C) The Malcolm Baldrige award 
D) ISO 9000

Question 15

_____ involve(s)measuring progress with data,designing methods and processes to meet internal and external customers and promoting cooperation with vendors,suppliers and customers.

Accepted Answer

A) ISO 9000 
B) TQM 
C) Quality Circles 
D) ISO 100-15 
A) ISO 9000 
B) TQM 
C) Quality Circles 
D) ISO 100-15

Question 16

Which of the following categories in the Malcolm Baldrige Award is most closely related to training and development?

Accepted Answer

A) strategic planning 
B) measurement,analysis and knowledge management 
C) work force focus 
D) customer and market focus 
A) strategic planning 
B) measurement,analysis and knowledge management 
C) work force focus 
D) customer and market focus

Question 17

Training in the U.S.is a significant industry.How much is spent on training each year,how much time is spent on training and who receives most of the training? Additionally,how is training delivered and how much of training is outsourced?
Q:How much do U.S.organizations spend on employee learning and development?
Q:How much is spent per employee?
Q:What is the percentage of dollars spent on training and development as a percentage of payroll?
Q:How much time do employees spend in formal training?
Q:Who receives most of the training?
Q:How is training delivered?
Q:What percentage of direct learning expenditures are allocated to outside providers (outsourced)?

Accepted Answer

Q:How much do U.S.organizations spend on

Question 18

An advantage of intangible assets is they contribute to a company's competitive advantage because they are difficult to duplicate or imitate.

Accepted Answer

A) True 
 B)False

Question 19

An ISBN number is an example of an ISO standard.

Accepted Answer

A) True 
 B)False

Question 20

What are the four intangible assets and which can most directly influenced by training and development?

Accepted Answer

Human Capital
*Tacit knowledge
*Educatio

The most popular method of delivering training is via learning technologies such as CD-ROMs and the intranet.

Examples of training at US Airways,Starbucks,Boston Pizza and Seattle City Light discussed in Chapter One demonstrate the role of training in:

Which of the following is not one of the job-related competencies critical for successful job performance?

Half of the 30 fastest growing occupations require a bachelor's degree or higher.

Between 2006 and 2016,the labor force growth rates for Asians and Hispanics is expected to be much faster than for white,non-Hispanics.

The acronym ADDIE is most closely associated with:

Trainers with titles including Champions,Black Belts and Green Belts are associated with:

Human resource development refers to the integrated use of training and development,organizational development and career development to improve individual,group and organization effectiveness.

To successfully manage a diverse workforce,managers must be trained to treat workers of different ages,ethnicities and races the same.

Due to population growth,projections for employment in 2016 predict the service sector will decline as the goods producing industries expand.

List several advantages of using new technologies in training and development.

Companies report the most important talent management challenge they face is:

According to the 2004 ASTD Competency Model,which of the following is not one of the four roles of a training professional?

_____ is a set of standards regarding how to establish quality standards and how to document work processes.

_____ involve(s)measuring progress with data,designing methods and processes to meet internal and external customers and promoting cooperation with vendors,suppliers and customers.

Which of the following categories in the Malcolm Baldrige Award is most closely related to training and development?

An advantage of intangible assets is they contribute to a company's competitive advantage because they are difficult to duplicate or imitate.

An ISBN number is an example of an ISO standard.

What are the four intangible assets and which can most directly influenced by training and development?

Strategic Training

Needs Assessment

Learning:Theories and Program Design

Transfer of Training

Training Evaluation

Traditional Training Methods

E-Learning and Use of Technology in Training

Employee Development

Special Issues in Training and Employee Development

Careers and Career Management

Special Challenges in Career Management

The Future of Training and Development

Filters

Exam 1: Introduction to Employee Training and Development

The most popular method of delivering training is via learning technologies such as CD-ROMs and the intranet.

Examples of training at US Airways,Starbucks,Boston Pizza and Seattle City Light discussed in Chapter One demonstrate the role of training in:

Which of the following is not one of the job-related competencies critical for successful job performance?

Half of the 30 fastest growing occupations require a bachelor's degree or higher.

Between 2006 and 2016,the labor force growth rates for Asians and Hispanics is expected to be much faster than for white,non-Hispanics.

The acronym ADDIE is most closely associated with:

Trainers with titles including Champions,Black Belts and Green Belts are associated with:

Human resource development refers to the integrated use of training and development,organizational development and career development to improve individual,group and organization effectiveness.

To successfully manage a diverse workforce,managers must be trained to treat workers of different ages,ethnicities and races the same.

Due to population growth,projections for employment in 2016 predict the service sector will decline as the goods producing industries expand.

List several advantages of using new technologies in training and development.

Companies report the most important talent management challenge they face is:

According to the 2004 ASTD Competency Model,which of the following is not one of the four roles of a training professional?

_____ is a set of standards regarding how to establish quality standards and how to document work processes.

_____ involve(s)measuring progress with data,designing methods and processes to meet internal and external customers and promoting cooperation with vendors,suppliers and customers.

Which of the following categories in the Malcolm Baldrige Award is most closely related to training and development?

An advantage of intangible assets is they contribute to a company's competitive advantage because they are difficult to duplicate or imitate.

An ISBN number is an example of an ISO standard.

What are the four intangible assets and which can most directly influenced by training and development?

Strategic Training

Needs Assessment

Learning:Theories and Program Design

Transfer of Training

Training Evaluation

Traditional Training Methods

E-Learning and Use of Technology in Training

Employee Development

Special Issues in Training and Employee Development

Careers and Career Management

Special Challenges in Career Management

The Future of Training and Development

Filters