Exam 3: The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Joseph,a small café owner,is facing possible bankruptcy due to a severe decrease in business in his restaurant.Tom,a friend of Joseph,approached him about hiring illegal immigrants because Joseph can pay those workers a lower pay rate and save on payroll.What should Joseph do?

Private-sector unionization has slightly increased,because despite the recession,jobs in manufacturing and construction have increased.

The macroenvironment includes these forces: _______.

Summarize stakeholders.Describe the three internal stakeholders.

The employees of a production facility that produce parts for boats are meeting to discuss ways to control the rising costs because it is affecting their bonus.The employees are concerned about how to accomplish this,since they are internal stakeholders of the factory.

Rebecca and Donna,owners of Fine Coffee and Pastry Shop,are concerned because Panera Bread is opening a new store just one mile from their shop.Rebecca and Donna know that Panera will be offering similar products;therefore,Panera Bread will be a ____ to Rebecca and Donna.

Contrast the viewpoints for and against social responsibility.

Don has managed several restaurants for over 50 years and is close to retirement.With his maturity,his decisions are sound,based on solid,proven values.Don tends to be an independent thinker who focuses on empowering his employees.Don manages at Kohlberg's ______ level of personal moral development.

A large factory across the street from Anne's Café,a family-owned restaurant for over 50 years,is planning to close.The employees of the plant are a large percentage of the customers for the café.The café's customers and suppliers are concerned about the future of the restaurant because they are external stakeholders.

When Pleasant Resort,a successful 100-year-old hotel and resort,became part of A-Plus Hotels,a five-star hotel chain,so Pleasant could market its facility and services and A-Plus Hotels could enter the resort market,this relationship is an example of a strategic allies relationship.

The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance.

Just before introduction of a new revolutionary laptop,the Top205 by Top Computers,Greg,the CEO of Top,was informed that there could be a problem with part that may cause reliability issues.Greg knows that correcting the problem would delay the introduction of the product,affect the reputation of Top Computers,and be expensive due to possible order cancellations and added advertising costs.Greg's decision whether to delay the introduction of the Top205 or proceed as planned is an example of an ethical dilemma.

An organization's value system is the belief of employees and customers about that company's product and service quality.

Tom and his managers are discussing the unemployment,inflation,and interest rate trends that might affect his chain of coffee shops over the next 12 months and the projected growth in the areas where his stores are located.The managers are studying the ______ forces in their organization's general environment.

Managers may be able to control some forces in the general environment,but they can't control those in the task environment.

Mr.Fun,a small toy store,started marketing a new video game for Let's Play Games,a large game supplier.Mr.Fun is an example of a distributor for Let's Play's games.

The city government of Pleasantville promised significant tax breaks to a large retailer if it expanded its presence,which would result in nearly 200 new local jobs.However,the retailer found another location better for expansion.As a result,the city of Pleasantville instituted clawbacks by _____.

Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because this helps farmers in the short term.However,farmers will act ethically in the short run to avoid harming others in the long run because this is also in the farmer's best long-term interests,is reflected by the _____ approach to deciding ethical dilemmas.

The task and general environments make up an organization's internal environment.

To increase profitability,top management of a national retailer needs to decide if it will close several stores.Management knows that by closing the locations,it will save the company millions of dollars and benefit many stockholder groups and individuals,compared to keeping those stores open and benefiting fewer people.This logic is an example of the ___ approach.