Exam 2: The External and Internal Environments

Leveling normal fluctuations at the boundaries of the environment is called _____.

Giving consumers what they want or need,the way they want it,the first time is known as _____.

Hospitals and universities are very expensive to run not only due to the capital equipment that is required for each but also due to the personnel such as specialized medical doctors and researchers.The cost of these types of institutions is an example of _____.

The goal of supply chain management is having the right product in the right quantity at the right place at the right cost.

Advances in genetic and bioengineering are expected to produce food products that will be available year-round even in unsuitable Northern climates.This provides grocers an opportunity to reduce shipping costs and provide fresher products to customers.These advances are an example of changes in the _____ environment.

Contrast bureaucratic and organic organizations.

Two general types of proactive strategies for influencing an organization's environment are _____

Dan's FroYo is a company that sells different varieties of frozen yogurt.When Dan's FroYo spends its own money to promote the frozen yogurt industry as a whole,the company is practicing _____.

Candace recently got promoted to a managerial role in a bureaucratic organization.The industry had been changing dramatically,and Candace suggested that the management team encourage employees to develop confidence by giving them some control and authority in order to create a more flexible,adaptable organization.Here,Candace is suggesting the use of _____ with employees.

Benchmarking means identifying the best-in-class performance by a company in a given area and then comparing one's processes to theirs.

_____ refers to a narrative that describes a particular set of future conditions for a business.

A barrier to entry is a condition that prevents customers from using a firm's products or services.

_____ are measures of various characteristics of the people who make up groups or other social units.

List the elements of a firm's macroenvironment and illustrate how each affects the firm.

The attitude and behavior patterns that shape people's experience of an organization is called an organizational _____.

_____ create alternative combinations of different factors into a total picture of the environment and a firm.

Which of the following is an element of Michael Porter's model for analyzing the competitive environment of an organization?

In an organization,buffering refers to leveling normal fluctuations at the boundaries of the environment.

Which of the following elements of the macroenvironment is most closely associated with the findings about the historical preservation district?

Environmental uncertainty refers to the lack of information needed to understand or predict the future.