Question 1

When resistance to change results from adjustment problems, a good way of managing the resistance to change is through

Accepted Answer

A) education and communication. 
B) facilitation and support. 
C) negotiation and rewards. 
D) manipulation and cooptation. 
E) explicit and implicit coercion. 
A) education and communication. 
B) facilitation and support. 
C) negotiation and rewards. 
D) manipulation and cooptation. 
E) explicit and implicit coercion.

Question 2

Which of the following is not a characteristic of world-class companies?

Accepted Answer

A) They focus on creating low-value products. 
B) They earn superior profits over the long run. 
C) They replace methods and systems that impede their progress. 
D) They can help serve societal purposes. 
E) They apply new organizational strategies and management to become more effective. 
A) They focus on creating low-value products. 
B) They earn superior profits over the long run. 
C) They replace methods and systems that impede their progress. 
D) They can help serve societal purposes. 
E) They apply new organizational strategies and management to become more effective.

Question 3

Which of the following statements regarding multiple organizational changes is accurate?

Accepted Answer

A) Many people support their companies' "flavor of the month" approach to change. 
B) There is no successful single-shot method for organization change. 
C) Organization change is simple and seldom resisted. 
D) Organization change requires finding a silver bullet solution. 
E) It is preferable to implement single, small changes; those have a chance of lasting. 
A) Many people support their companies' "flavor of the month" approach to change. 
B) There is no successful single-shot method for organization change. 
C) Organization change is simple and seldom resisted. 
D) Organization change requires finding a silver bullet solution. 
E) It is preferable to implement single, small changes; those have a chance of lasting.

Question 4

Which of the following is part of the goal of becoming world class?

Accepted Answer

A) Having the highest standards in your country 
B) Improving most of the time 
C) Accepting that it is unrealistic to be the best 
D) Ignoring what competitors do 
E) Appling the best, latest knowledge 
A) Having the highest standards in your country 
B) Improving most of the time 
C) Accepting that it is unrealistic to be the best 
D) Ignoring what competitors do 
E) Appling the best, latest knowledge

Question 5

Which of the following is most likely to be the cause of Amanda's resistance to change?

Accepted Answer

A) Inertia 
B) Timing 
C) Misunderstanding 
D) Peer pressure 
E) Self-interest 
A) Inertia 
B) Timing 
C) Misunderstanding 
D) Peer pressure 
E) Self-interest

Question 6

Organization development supports human potential.

Accepted Answer

A) True 
 B)False

When resistance to change results from adjustment problems, a good way of managing the resistance to change is through

Which of the following is not a characteristic of world-class companies?

Which of the following statements regarding multiple organizational changes is accurate?

Which of the following is part of the goal of becoming world class?

Which of the following is most likely to be the cause of Amanda's resistance to change?

Organization development supports human potential.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

When resistance to change results from adjustment problems, a good way of managing the resistance to change is through

Which of the following is not a characteristic of world-class companies?

Which of the following statements regarding multiple organizational changes is accurate?

Which of the following is part of the goal of becoming world class?

Which of the following is most likely to be the cause of Amanda's resistance to change?

Organization development supports human potential.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters