Question 1

Discuss negotiation and rewards as a method for managing resistance to change. Identify its advantage and drawback.

Accepted Answer

Negotiation and rewards can be effective

Question 2

Which of the methods of managing resistance to change runs the risk of leaving people angry at the initiators?

Accepted Answer

A) Participation and involvement 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Explicit and implicit coercion 
A) Participation and involvement 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Explicit and implicit coercion

Question 3

Which of the following techniques should be used by the project team to identify what prevents people from changing and what drives them toward change?

Accepted Answer

A) Performance gap analysis 
B) Change analysis 
C) Resistance analysis 
D) Force-field analysis 
E) Adapter analysis 
A) Performance gap analysis 
B) Change analysis 
C) Resistance analysis 
D) Force-field analysis 
E) Adapter analysis

Question 4

Explain the sources of complacency in an organization and actions managers can take to overcome complacency.

Accepted Answer

Complacency in an organization can stem

Question 5

Which of the following is most likely to be the cause of Gabriel's resistance to change?

Accepted Answer

A) Inertia 
B) Timing 
C) Surprise 
D) Self-interest 
E) Peer pressure 
A) Inertia 
B) Timing 
C) Surprise 
D) Self-interest 
E) Peer pressure

Question 6

Which of the following activities of leading change directs the change effort and determines the idealized state of affairs after a change is implemented?

Accepted Answer

A) Communicating the change vision 
B) Consolidating gains and producing more change 
C) Generating short-term wins 
D) Developing a vision and strategy 
E) Anchoring new approaches in the culture 
A) Communicating the change vision 
B) Consolidating gains and producing more change 
C) Generating short-term wins 
D) Developing a vision and strategy 
E) Anchoring new approaches in the culture

Question 7

Force-field analysis involves identifying an employee's charisma and leadership potential.

Accepted Answer

A) True 
 B)False

Question 8

The systemwide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organizational effectiveness is referred to as organization ____.

Accepted Answer

A) development 
B) restructuring 
C) ambidexterity 
D) reengineering 
E) positioning 
A) development 
B) restructuring 
C) ambidexterity 
D) reengineering 
E) positioning

Question 9

Jon's team members have been able to achieve their monthly targets due to the changes that he had implemented in the beginning, to avoid any undesirable outcomes. In this case, Jon has implemented a _____ change.

Accepted Answer

A) retroactive 
B) negative 
C) proactive 
D) cognitive 
E) reactive 
A) retroactive 
B) negative 
C) proactive 
D) cognitive 
E) reactive

Question 10

In the context of leading change, highlighting positive results and developing new change agents are a part of ____.

Accepted Answer

A) generating short-term wins 
B) consolidating gains 
C) anchoring new approaches in the culture 
D) unfreezing behavior 
E) empowering broad-based action 
A) generating short-term wins 
B) consolidating gains 
C) anchoring new approaches in the culture 
D) unfreezing behavior 
E) empowering broad-based action

Question 11

Which of the following statements about organization development is accurate?

Accepted Answer

A) It is typically a narrow improvement in technology or operations. 
B) It is not directly concerned with economic aspects of the organization. 
C) It often creates barriers to human potential and employee development. 
D) It primarily aims to increase profitability of the firm. 
E) It tends to inhibit organization ambidexterity. 
A) It is typically a narrow improvement in technology or operations. 
B) It is not directly concerned with economic aspects of the organization. 
C) It often creates barriers to human potential and employee development. 
D) It primarily aims to increase profitability of the firm. 
E) It tends to inhibit organization ambidexterity.

Question 12

While leading change, there is a need for creating urgency, which is driven by

Accepted Answer

A) the absence of a major and visible crisis. 
B) the increasing number of happy customers. 
C) compelling business needs, such as survival. 
D) distributing positive information among employees. 
E) the presence of simple, achievable goals. 
A) the absence of a major and visible crisis. 
B) the increasing number of happy customers. 
C) compelling business needs, such as survival. 
D) distributing positive information among employees. 
E) the presence of simple, achievable goals.

Question 13

In the case of Scenario A, Amanda, Gabriel and Carl are _____ organizational change.

Accepted Answer

A) leading 
B) resisting 
C) managing 
D) implementing 
E) facilitating 
A) leading 
B) resisting 
C) managing 
D) implementing 
E) facilitating

Question 14

Which of the following types of resistance to change is likely to result when employees do not see how the change fits with the firm's strategy or its advantage over current practices?

Accepted Answer

A) Surprise 
B) Timing 
C) Inertia 
D) Misunderstanding 
E) Self-interest 
A) Surprise 
B) Timing 
C) Inertia 
D) Misunderstanding 
E) Self-interest

Question 15

Discuss strategy, execution, culture, and structure as key factors that lead to an organization's sustained, superior performance.

Accepted Answer

The answer of Discuss strategy, execution, culture, and structure as...

Question 16

Which of the following is a problem-driven change effort that occurs under pressure?

Accepted Answer

A) Proactive change 
B) Reactive change 
C) Retroactive change 
D) Intrinsic change 
E) Extrinsic change 
A) Proactive change 
B) Reactive change 
C) Retroactive change 
D) Intrinsic change 
E) Extrinsic change

Question 17

_____ interventions of organization development relate to organization design, employee involvement, and work design.

Accepted Answer

A) Strategic 
B) Techno-structural 
C) Human resources management 
D) Human process 
E) Operational 
A) Strategic 
B) Techno-structural 
C) Human resources management 
D) Human process 
E) Operational

Question 18

The most accurate definition of a performance gap is the difference between

Accepted Answer

A) what is and would could be. 
B) what was and what is. 
C) what two different employees accomplish. 
D) what one company does and what its competitors do. 
E) what is manually possible and technologically possible. 
A) what is and would could be. 
B) what was and what is. 
C) what two different employees accomplish. 
D) what one company does and what its competitors do. 
E) what is manually possible and technologically possible.

Question 19

Even after MP3 players became an accepted technology, some people still resisted using them because they were comfortable with their old ways of listening to music. The reason for this type of resistance to change is most likely to be ____.

Accepted Answer

A) surprise 
B) peer pressure 
C) differing assessments 
D) inertia 
E) timing 
A) surprise 
B) peer pressure 
C) differing assessments 
D) inertia 
E) timing

Question 20

The Buckingham Insurance Company is having a hard time making a big change in the organization process. To help implement the change, the president of the company gets a key member of an outside organization to join the company's board of directors so that he will influence the change. Which of the following methods of managing resistance to change is used by the company?

Accepted Answer

A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Explicit and implicit coercion 
A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Explicit and implicit coercion

Discuss negotiation and rewards as a method for managing resistance to change. Identify its advantage and drawback.

Which of the methods of managing resistance to change runs the risk of leaving people angry at the initiators?

Which of the following techniques should be used by the project team to identify what prevents people from changing and what drives them toward change?

Explain the sources of complacency in an organization and actions managers can take to overcome complacency.

Which of the following is most likely to be the cause of Gabriel's resistance to change?

Which of the following activities of leading change directs the change effort and determines the idealized state of affairs after a change is implemented?

Force-field analysis involves identifying an employee's charisma and leadership potential.

The systemwide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organizational effectiveness is referred to as organization ____.

Jon's team members have been able to achieve their monthly targets due to the changes that he had implemented in the beginning, to avoid any undesirable outcomes. In this case, Jon has implemented a _____ change.

In the context of leading change, highlighting positive results and developing new change agents are a part of ____.

Which of the following statements about organization development is accurate?

While leading change, there is a need for creating urgency, which is driven by

In the case of Scenario A, Amanda, Gabriel and Carl are _____ organizational change.

Which of the following types of resistance to change is likely to result when employees do not see how the change fits with the firm's strategy or its advantage over current practices?

Discuss strategy, execution, culture, and structure as key factors that lead to an organization's sustained, superior performance.

Which of the following is a problem-driven change effort that occurs under pressure?

_____ interventions of organization development relate to organization design, employee involvement, and work design.

The most accurate definition of a performance gap is the difference between

Even after MP3 players became an accepted technology, some people still resisted using them because they were comfortable with their old ways of listening to music. The reason for this type of resistance to change is most likely to be ____.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

Discuss negotiation and rewards as a method for managing resistance to change. Identify its advantage and drawback.

Which of the methods of managing resistance to change runs the risk of leaving people angry at the initiators?

Which of the following techniques should be used by the project team to identify what prevents people from changing and what drives them toward change?

Explain the sources of complacency in an organization and actions managers can take to overcome complacency.

Which of the following is most likely to be the cause of Gabriel's resistance to change?

Which of the following activities of leading change directs the change effort and determines the idealized state of affairs after a change is implemented?

Force-field analysis involves identifying an employee's charisma and leadership potential.

The systemwide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organizational effectiveness is referred to as organization ____.

Jon's team members have been able to achieve their monthly targets due to the changes that he had implemented in the beginning, to avoid any undesirable outcomes. In this case, Jon has implemented a _____ change.

In the context of leading change, highlighting positive results and developing new change agents are a part of ____.

Which of the following statements about organization development is accurate?

While leading change, there is a need for creating urgency, which is driven by

In the case of Scenario A, Amanda, Gabriel and Carl are _____ organizational change.

Which of the following types of resistance to change is likely to result when employees do not see how the change fits with the firm's strategy or its advantage over current practices?

Discuss strategy, execution, culture, and structure as key factors that lead to an organization's sustained, superior performance.

Which of the following is a problem-driven change effort that occurs under pressure?

_____ interventions of organization development relate to organization design, employee involvement, and work design.

The most accurate definition of a performance gap is the difference between

Even after MP3 players became an accepted technology, some people still resisted using them because they were comfortable with their old ways of listening to music. The reason for this type of resistance to change is most likely to be ____.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters