Question 1

Which of the following methods of managing resistance to change is used in the second approach?

Accepted Answer

A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Cooptation 
E) Coercion 
A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Cooptation 
E) Coercion

Question 2

A direct and sometimes effective way to convince people to change is to

Accepted Answer

A) pin the blame for shortcomings directly and entirely on employees. 
B) bombard employees with facts aimed at inducing fear. 
C) emphasize how huge and difficult the problems are. 
D) compare the organization's performance to that of competitors. 
E) motivate the employees with a stream of happy talk. 
A) pin the blame for shortcomings directly and entirely on employees. 
B) bombard employees with facts aimed at inducing fear. 
C) emphasize how huge and difficult the problems are. 
D) compare the organization's performance to that of competitors. 
E) motivate the employees with a stream of happy talk.

Question 3

What are the three repeating components of the learning cycle?

Accepted Answer

A) Organize, assemble, and plan 
B) Unfreeze, move, and refreeze 
C) Advance, retreat, and advance again 
D) Research, experiment, and evaluate 
E) Explore, discover, and take action 
A) Organize, assemble, and plan 
B) Unfreeze, move, and refreeze 
C) Advance, retreat, and advance again 
D) Research, experiment, and evaluate 
E) Explore, discover, and take action

Question 4

Dr. Lopez decided to change all of his patient files from paper copies to electronic versions. Christine, the office manager, resisted the idea because "paper files have been good enough for hundreds of years." What is the general reason for Christine's resistance to change?

Accepted Answer

A) Misunderstanding 
B) Timing 
C) Surprise 
D) Inertia 
E) Self-interest 
A) Misunderstanding 
B) Timing 
C) Surprise 
D) Inertia 
E) Self-interest

Question 5

Organizational _____ refers to being able to achieve multiple objectives at the same time.

Accepted Answer

A) reciprocity 
B) multiplexity 
C) ambidexterity 
D) agility 
E) flexibility 
A) reciprocity 
B) multiplexity 
C) ambidexterity 
D) agility 
E) flexibility

Question 6

Explain the difference between reactive change and proactive change.

Accepted Answer

Reactive change and proactive change are

Question 7

Which of the following is one of the four basic types of organization development techniques?

Accepted Answer

A) Human process interventions 
B) Tactical interventions 
C) Operational interventions 
D) Techno-scientific interventions 
E) Supply chain interventions 
A) Human process interventions 
B) Tactical interventions 
C) Operational interventions 
D) Techno-scientific interventions 
E) Supply chain interventions

Question 8

Which of the following is true about resistance to change?

Accepted Answer

A) General reasons for resistance to change include self-interest, misunderstanding, and management tactics. 
B) Usually managers tend to overestimate the amount of resistance they will encounter. 
C) All employees of an organization often tend to show the same level of resistance to change. 
D) People at all levels of their organizations, from entry-level to executives, resist change. 
E) Change-specific reasons for resistance to change include peer pressure, surprise, and timing. 
A) General reasons for resistance to change include self-interest, misunderstanding, and management tactics. 
B) Usually managers tend to overestimate the amount of resistance they will encounter. 
C) All employees of an organization often tend to show the same level of resistance to change. 
D) People at all levels of their organizations, from entry-level to executives, resist change. 
E) Change-specific reasons for resistance to change include peer pressure, surprise, and timing.

Question 9

Gallegos Productions is a production and media agency. The managers at the agency have recently decided that employees will have to work on all weekends, since the business makes maximum profits on weekends. To help with this change, they have given all employees a bonus of 10% and an option to pick their days of leave from weekdays. Which of the following methods of managing resistance to change is used by the company?

Accepted Answer

A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Explicit and implicit coercion 
A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Explicit and implicit coercion

Question 10

The companies that lead change most effectively establish a sense of normalcy and try to hide the pressures in the market from employees.

Accepted Answer

A) True 
 B)False

Question 11

The head of the customer service department called a staff meeting on Monday morning and said, "Start packing up your desks. We're moving to a different floor on Friday." The staff grumbled about the short notice as they walked back to their cubicles. What was the general reason for their resistance to change?

Accepted Answer

A) Self-interest 
B) Surprise 
C) Inertia 
D) Peer pressure 
E) Different assessments 
A) Self-interest 
B) Surprise 
C) Inertia 
D) Peer pressure 
E) Different assessments

Question 12

To successfully lead change, managers need to eliminate complacency which is caused by

Accepted Answer

A) the absence of visible resources. 
B) high overall performance standards. 
C) the management being too authoritative, rigid, and task-oriented. 
D) the presence of a major and visible crisis. 
E) insufficient performance feedback from external sources. 
A) the absence of visible resources. 
B) high overall performance standards. 
C) the management being too authoritative, rigid, and task-oriented. 
D) the presence of a major and visible crisis. 
E) insufficient performance feedback from external sources.

Question 13

Strategic, techno-structural, human resources management, and human process are types of

Accepted Answer

A) awareness building techniques. 
B) organization behavior modification approaches. 
C) organization development interventions. 
D) total quality management systems. 
E) affirmative action programs. 
A) awareness building techniques. 
B) organization behavior modification approaches. 
C) organization development interventions. 
D) total quality management systems. 
E) affirmative action programs.

Question 14

When employees receive less or incorrect information about an organizational change or its implementation, they are likely to resist the change due to ____.

Accepted Answer

A) self-interest 
B) surprise 
C) different assessments 
D) peer pressure 
E) inertia 
A) self-interest 
B) surprise 
C) different assessments 
D) peer pressure 
E) inertia

Question 15

Compare and contrast adapters and shapers. Use examples to describe the importance of the differences between these two concepts.

Accepted Answer

Adapters and shapers are both important

Question 16

In an ever-changing world, the challenge for organizations is not just to produce innovative new products but also to balance a culture that is innovative and that

Accepted Answer

A) eliminates its competitors. 
B) avoids too much adjustment. 
C) is traditional as well as visionary. 
D) builds a sustainable business. 
E) reverses contemporary trends. 
A) eliminates its competitors. 
B) avoids too much adjustment. 
C) is traditional as well as visionary. 
D) builds a sustainable business. 
E) reverses contemporary trends.

Question 17

Which of the following change-specific reasons for resistance is likely to occur when people think a change will cause them to lose something of value?

Accepted Answer

A) Misunderstanding 
B) Management tactics 
C) Self-interest 
D) Surprise 
E) Different assessments 
A) Misunderstanding 
B) Management tactics 
C) Self-interest 
D) Surprise 
E) Different assessments

Question 18

Which of the following steps of motivating people to change begins with establishing a vision of where the company is heading?

Accepted Answer

A) Freezing 
B) Moving 
C) Refreezing 
D) Unfreezing 
E) Leading 
A) Freezing 
B) Moving 
C) Refreezing 
D) Unfreezing 
E) Leading

Question 19

Which of the following is most likely to be the cause of Carl's resistance to change?

Accepted Answer

A) Inertia 
B) Timing 
C) Surprise 
D) Peer pressure 
E) Self-interest 
A) Inertia 
B) Timing 
C) Surprise 
D) Peer pressure 
E) Self-interest

Question 20

In Scenario B, the ultimate goal of the change process is to enable the company to achieve many goals at the same time, which is known as organizational

Accepted Answer

A) ambidexterity. 
B) versatility. 
C) complexity. 
D) multiplicity. 
E) instrumentality. 
A) ambidexterity. 
B) versatility. 
C) complexity. 
D) multiplicity. 
E) instrumentality.

Which of the following methods of managing resistance to change is used in the second approach?

A direct and sometimes effective way to convince people to change is to

What are the three repeating components of the learning cycle?

Dr. Lopez decided to change all of his patient files from paper copies to electronic versions. Christine, the office manager, resisted the idea because "paper files have been good enough for hundreds of years." What is the general reason for Christine's resistance to change?

Organizational _____ refers to being able to achieve multiple objectives at the same time.

Explain the difference between reactive change and proactive change.

Which of the following is one of the four basic types of organization development techniques?

Which of the following is true about resistance to change?

The companies that lead change most effectively establish a sense of normalcy and try to hide the pressures in the market from employees.

To successfully lead change, managers need to eliminate complacency which is caused by

Strategic, techno-structural, human resources management, and human process are types of

When employees receive less or incorrect information about an organizational change or its implementation, they are likely to resist the change due to ____.

Compare and contrast adapters and shapers. Use examples to describe the importance of the differences between these two concepts.

In an ever-changing world, the challenge for organizations is not just to produce innovative new products but also to balance a culture that is innovative and that

Which of the following change-specific reasons for resistance is likely to occur when people think a change will cause them to lose something of value?

Which of the following steps of motivating people to change begins with establishing a vision of where the company is heading?

Which of the following is most likely to be the cause of Carl's resistance to change?

In Scenario B, the ultimate goal of the change process is to enable the company to achieve many goals at the same time, which is known as organizational

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

Which of the following methods of managing resistance to change is used in the second approach?

A direct and sometimes effective way to convince people to change is to

What are the three repeating components of the learning cycle?

Dr. Lopez decided to change all of his patient files from paper copies to electronic versions. Christine, the office manager, resisted the idea because "paper files have been good enough for hundreds of years." What is the general reason for Christine's resistance to change?

Organizational _____ refers to being able to achieve multiple objectives at the same time.

Explain the difference between reactive change and proactive change.

Which of the following is one of the four basic types of organization development techniques?

Which of the following is true about resistance to change?

The companies that lead change most effectively establish a sense of normalcy and try to hide the pressures in the market from employees.

To successfully lead change, managers need to eliminate complacency which is caused by

Strategic, techno-structural, human resources management, and human process are types of

When employees receive less or incorrect information about an organizational change or its implementation, they are likely to resist the change due to ____.

Compare and contrast adapters and shapers. Use examples to describe the importance of the differences between these two concepts.

In an ever-changing world, the challenge for organizations is not just to produce innovative new products but also to balance a culture that is innovative and that

Which of the following change-specific reasons for resistance is likely to occur when people think a change will cause them to lose something of value?

Which of the following steps of motivating people to change begins with establishing a vision of where the company is heading?

Which of the following is most likely to be the cause of Carl's resistance to change?

In Scenario B, the ultimate goal of the change process is to enable the company to achieve many goals at the same time, which is known as organizational

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters