Question 1

Discuss the general model for managing resistance. How does force-field analysis contribute to a successful change process?

Accepted Answer

The general model for managing resistanc

Question 2

_____ are companies that take the current industry structure and its evolution as givens and choose where to compete.

Accepted Answer

A) Regulators 
B) Compromisers 
C) Shapers 
D) Adapters 
E) Incubators 
A) Regulators 
B) Compromisers 
C) Shapers 
D) Adapters 
E) Incubators

Question 3

When change initiators do not have all the information they need to design the change and others have considerable power to resist, the best approach to managing resistance to change is _____.

Accepted Answer

A) participation and involvement 
B) facilitation and support 
C) negotiation and rewards 
D) manipulation and cooptation 
E) explicit and implicit coercion 
A) participation and involvement 
B) facilitation and support 
C) negotiation and rewards 
D) manipulation and cooptation 
E) explicit and implicit coercion

Question 4

Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?

Accepted Answer

A) Establishing a sense of urgency 
B) Creating a guiding coalition 
C) Communicating the change vision 
D) Empowering broad-based action 
E) Generating short-term wins 
A) Establishing a sense of urgency 
B) Creating a guiding coalition 
C) Communicating the change vision 
D) Empowering broad-based action 
E) Generating short-term wins

Question 5

Many individuals and companies are plagued by the ____, the belief that multiple objectives are mutually exclusive.

Accepted Answer

A) problem of the if 
B) tyranny of the or 
C) timing of the when 
D) genius of the and 
E) threat of the what 
A) problem of the if 
B) tyranny of the or 
C) timing of the when 
D) genius of the and 
E) threat of the what

Question 6

The ability of an organization to achieve many goals at the same time is also known as

Accepted Answer

A) the tyranny of the or. 
B) the genius of the and. 
C) sustained greatness. 
D) proactive change. 
E) reactive change. 
A) the tyranny of the or. 
B) the genius of the and. 
C) sustained greatness. 
D) proactive change. 
E) reactive change.

Question 7

As the new project manager of a call center, Larry notes that the quality of customer service at the center is not satisfactory. In his estimation, the current service is not what it should or could be. By making this comparison, Larry has

Accepted Answer

A) started a service initiative. 
B) uncovered a performance gap. 
C) performed a force-field analysis. 
D) discovered a need for job posting. 
E) identified adapters. 
A) started a service initiative. 
B) uncovered a performance gap. 
C) performed a force-field analysis. 
D) discovered a need for job posting. 
E) identified adapters.

Question 8

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called ____.

Accepted Answer

A) force-field analysis 
B) strategic maneuvering 
C) operational planning 
D) trend analysis 
E) situational assessment 
A) force-field analysis 
B) strategic maneuvering 
C) operational planning 
D) trend analysis 
E) situational assessment

Question 9

To move successfully into the future, you should commit to _____.

Accepted Answer

A) repeating past successes 
B) lifelong learning 
C) avoiding risks 
D) occasional change 
E) keeping a closed mind 
A) repeating past successes 
B) lifelong learning 
C) avoiding risks 
D) occasional change 
E) keeping a closed mind

Question 10

The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as ____.

Accepted Answer

A) solidifying 
B) moving 
C) stabilizing 
D) enforcing 
E) refreezing 
A) solidifying 
B) moving 
C) stabilizing 
D) enforcing 
E) refreezing

Question 11

Harold was reluctant to follow a new customer service policy that his company adopted. Harold's boss, Elaine, told him that if he did not begin following the policy immediately that Harold would lose the chance to receive the bonus he hoped to get. Elaine used _____ to overcome Harold's resistance to change.

Accepted Answer

A) negotiation 
B) coercion 
C) manipulation 
D) cooptation 
E) extinction 
A) negotiation 
B) coercion 
C) manipulation 
D) cooptation 
E) extinction

Question 12

Which of the following methods of managing resistance to change is used in the fourth approach?

Accepted Answer

A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Cooptation 
E) Coercion 
A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Cooptation 
E) Coercion

Question 13

_____ change means anticipating and preparing for an uncertain future.

Accepted Answer

A) Reactive 
B) Proactive 
C) Interactive 
D) Reactionary 
E) Reductive 
A) Reactive 
B) Proactive 
C) Interactive 
D) Reactionary 
E) Reductive

Question 14

Which statement about the refreezing stage is true?

Accepted Answer

A) It is always the appropriate third step in motivating people to change. 
B) It should create rigid new behaviors to ensure that the change is able to endure. 
C) It should ideally focus on important business results and maintain essential core values. 
D) It should try to prevent the need for future changes by the business organization. 
E) It should sometimes be used as the first step in the process of motivating people to change. 
A) It is always the appropriate third step in motivating people to change. 
B) It should create rigid new behaviors to ensure that the change is able to endure. 
C) It should ideally focus on important business results and maintain essential core values. 
D) It should try to prevent the need for future changes by the business organization. 
E) It should sometimes be used as the first step in the process of motivating people to change.

Question 15

_____ interventions of organization development include conflict resolution, team building, communication, and leadership.

Accepted Answer

A) Strategic 
B) Techno-structural 
C) Human resource management 
D) Human process 
E) Operational 
A) Strategic 
B) Techno-structural 
C) Human resource management 
D) Human process 
E) Operational

Question 16

Realizing that current practices are inappropriate and that new behavior must be enacted is a required stage for managing resistance called ____.

Accepted Answer

A) stabilizing 
B) moving 
C) storming 
D) norming 
E) unfreezing 
A) stabilizing 
B) moving 
C) storming 
D) norming 
E) unfreezing

Question 17

In return for participation and cooperation in instituting a major organizational change, employees of Gould Consultants received two extra days of paid vacation. Which of the following methods of managing resistance to change does this scenario exemplify?

Accepted Answer

A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Explicit and implicit coercion 
A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Explicit and implicit coercion

Question 18

Discuss four change-specific reasons for resistance to change, and give an example for each.

Accepted Answer

1. Fear of the unknown: People may resis

Question 19

Development of nanotechnology is an example of

Accepted Answer

A) a sociotechnical system. 
B) a reactive change. 
C) meeting an unarticulated need. 
D) an adaptive change. 
E) harmonizing multiple changes. 
A) a sociotechnical system. 
B) a reactive change. 
C) meeting an unarticulated need. 
D) an adaptive change. 
E) harmonizing multiple changes.

Question 20

To be world class, an organization should

Accepted Answer

A) strive for a controlled improvement. 
B) operate at the highest standards of any place anywhere. 
C) be driven by business-as-usual goals. 
D) solely focus on beating the competition. 
E) continue to use the methods, systems, and cultures of the past. 
A) strive for a controlled improvement. 
B) operate at the highest standards of any place anywhere. 
C) be driven by business-as-usual goals. 
D) solely focus on beating the competition. 
E) continue to use the methods, systems, and cultures of the past.

Discuss the general model for managing resistance. How does force-field analysis contribute to a successful change process?

_____ are companies that take the current industry structure and its evolution as givens and choose where to compete.

When change initiators do not have all the information they need to design the change and others have considerable power to resist, the best approach to managing resistance to change is _____.

Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?

Many individuals and companies are plagued by the ____, the belief that multiple objectives are mutually exclusive.

The ability of an organization to achieve many goals at the same time is also known as

As the new project manager of a call center, Larry notes that the quality of customer service at the center is not satisfactory. In his estimation, the current service is not what it should or could be. By making this comparison, Larry has

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called ____.

To move successfully into the future, you should commit to _____.

The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as ____.

Which of the following methods of managing resistance to change is used in the fourth approach?

_____ change means anticipating and preparing for an uncertain future.

Which statement about the refreezing stage is true?

_____ interventions of organization development include conflict resolution, team building, communication, and leadership.

Realizing that current practices are inappropriate and that new behavior must be enacted is a required stage for managing resistance called ____.

In return for participation and cooperation in instituting a major organizational change, employees of Gould Consultants received two extra days of paid vacation. Which of the following methods of managing resistance to change does this scenario exemplify?

Discuss four change-specific reasons for resistance to change, and give an example for each.

Development of nanotechnology is an example of

To be world class, an organization should

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

Discuss the general model for managing resistance. How does force-field analysis contribute to a successful change process?

_____ are companies that take the current industry structure and its evolution as givens and choose where to compete.

When change initiators do not have all the information they need to design the change and others have considerable power to resist, the best approach to managing resistance to change is _____.

Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?

Many individuals and companies are plagued by the ____, the belief that multiple objectives are mutually exclusive.

The ability of an organization to achieve many goals at the same time is also known as

As the new project manager of a call center, Larry notes that the quality of customer service at the center is not satisfactory. In his estimation, the current service is not what it should or could be. By making this comparison, Larry has

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called ____.

To move successfully into the future, you should commit to _____.

The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as ____.

Which of the following methods of managing resistance to change is used in the fourth approach?

_____ change means anticipating and preparing for an uncertain future.

Which statement about the refreezing stage is true?

_____ interventions of organization development include conflict resolution, team building, communication, and leadership.

Realizing that current practices are inappropriate and that new behavior must be enacted is a required stage for managing resistance called ____.

In return for participation and cooperation in instituting a major organizational change, employees of Gould Consultants received two extra days of paid vacation. Which of the following methods of managing resistance to change does this scenario exemplify?

Discuss four change-specific reasons for resistance to change, and give an example for each.

Development of nanotechnology is an example of

To be world class, an organization should

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters