Exam 18: Creating and Leading Change

The managers at Joyce Advertising are proposing a change in the way performance evaluations are done. Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy. Which of the following methods for managing resistance to change is most likely to be effective in this scenario?

According to Jim Collins, a highly capable individual who makes productive contributions through talent, knowledge, skills, and good work habits is most likely to be categorized under _____ of the Level 5 hierarchy.

The _____ is an organization's ability to achieve multiple objectives at the same time.

Explain the concept of "tyranny of the or."

What is organizational ambidexterity? List some practices companies can uphold to develop it.

Which of the following methods of managing resistance to change is used in the third approach?

In managing resistance to change, facilitation and support can be time-consuming and expensive and still fail.

When an organization attempts to force the change and fails to address concerns or fails to provide necessary resources, knowledge, or leadership to help the change succeed, employees tend to resist the change due to ____.

Which of the following is a characteristic of learning leaders?

Total organization change involves introducing and sustaining

Discuss education and communication as a method for managing resistance to change. Identify its advantage and drawback.

Picasso Graphics has adopted a new work flow for its office to improve efficiency. What type of organization development is that?

Which of the following is a cause for complacency?

Tactics to stop complacency include

Airtight Plastic Bags Inc. sent the members of its office staff for training in communication and teamwork. What type of organization development is this?

Which of the following is true of aspiring leaders of change?

Sarah noticed that whenever she told her employees that they needed to improve customer service, they paid little attention. She had the strong impression that they thought they were doing a good-enough job. In this particular instance, which of the following tactics would be the most effective at breaking their complacency?

Discuss participation and involvement as a method for managing resistance to change. Explain its advantages.

Which of the following is a relatively quick and inexpensive way to manage resistance to change?

_____ refers to the belief that things must be either A or B and cannot be both, and that only one goal and not another can be attained.