Exam 9: Managing Decision Making and Problem Solving

Herbert Simon noted that managers generally fail to make rational decisions because they are limited by their own values,skills,habits,and unconscious reflexes as well as by incomplete information.What name did Simon give this phenomenon?

The CEO is retiring.There are two candidates remaining.Three division heads support Alex.The other four division heads support Pat.These alliances can be called

____ occurs when the decision maker is constrained by his or her own values,experiences,skills,and reflexes.He or she also has less than complete knowledge and information.

When evaluating decision alternatives,the first question to be asked is whether an alternative is within the realm of probability and practicality for the organization.This refers to which of the following alternative evaluation criteria?

When a manager evaluates alternatives until she comes to one that meets some minimum standard of sufficiency,selects it,and then goes on to other problems without considering the remaining rational alternatives,she has engaged in

The circumstances that exist for the decision maker are conditions of certainty,risk,or ____________________.

Cargill recalled 185,000 pounds of ground turkey due to salmonella contamination.It made a(n)____ decision.

In which stage of the decision-making/problem-solving process is resistance to change most likely to be a problem?

The first step in the decision-making process is

When Canine Companions for Independence trainers train a dog to be a service dog they start from a basic training approach.Dogs communicate through body language that the trainer knows.The trainer routinely makes ____ decisions.

Silpada Designs and jewelry,sold at home parties,looked no further than Avon as the big sister to buy the company because the sales force structure aligned with Silpada.It engaged in

Few organizational decisions are made under conditions of uncertainty.

If people do not use the classical decision-making model,why should you study it?

Decision making is perhaps the most basic and fundamental of all managerial activities.

One major element of politics,____________________,is especially relevant to decision making in groups and teams.

Charon Gray is evaluating one of the applicants for a job in her office.The individual meets two of the three important qualifications set for the job but not the third.This applicant fails to meet the decision criterion known as ____________________.

One advantage of group decision making is

Briefly show how decision makers with both high and low propensity for risk might deal with escalation of commitment.

Decisions that are routine and deal with situations in which the factors are familiar and have occurred in the past are called ____ decisions.

When a manager makes a decision in spite of having imperfect information,this is known as